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    RingVoz

    5.0 (1 review)
    Open Open 24 hours

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    15 years ago

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    Verizon

    Verizon

    (2 reviews)

    This place is horrible and the people that work there are not properly informing customers. I…read morepurchased an iPad today and came back to return same day because it doesn't work for my needs. It's a $50 restock fee & the $29 I paid earlier is not refundable. So to return the iPad is $80. The manager looked me dead in the eye and said there's nothing I can do. I wouldn't have purchased this item had I known. Properly inform customers of the cost of returns before letting them purchase.

    Verizon may be ok, but avoid this store at all costs. The people who work there lack humanity…read more I had an amazing experience with a representative named Jade through the Verizon customer service line. I was contemplating going with a new service after 3 years with Verizon and learning that the promotion that was being offered throigh Best Buy (where I also experience extraordinary customer sevice - thanks to lead Brandon) would be gutted by the requirement to upgrade the account at $50 per month. Jade was able to earn my continued business with her great service and after accommodating my requests. She checked and confirmed the West Pines Verizon store had the phones I ordered in stock and also confirmed the store was opened until 8, which was also what was painted on the door when I arrived at 7:05. I needed the phones immediately because my sons were catching a 6 am flight and didn't have reliably working phones. When I arrived at the store, there were 7 people inside, 3 or 4 of them employees of the store. The doors were locked. The woman who later said she was a manager shook her head and indicated the door was closed. I begged her to please come to the door to speak with me which she did only after it was apparent I was going to keep standing at the door. I explained to her I had already purchased the phones online and just needed to pick them up. I had even received a text message that my order was ready for pick up so it seemed a really simple matter to accommodate the pick up.i explained I had to put my sons on a plane at 6 and they were leaving for a week and really needed working phones. She just kept refusing and I was nearly in tears as I begged her to please just let me pick up the phones. She claimed she couldn't open the door once she locked it but this was illogical since the 7 people inside would have to leave. I asked if there was any other person I could call to get help or any other store. She said she was talking to her manager and he said no and she walked away saying no repeatedly and ignoring my pleas for any help at all. I stood by the door as I reached out to customer service and tried ro reach the helpful folks I had spoken to before. Turns out the advertsienent that help is always open is not true. The lines were all closed. I continued to gesture and ask for help. Each of the employees looked away even though they weer just standing around chatting to each other. I stood there for over 20 minutes as I tried using thechat function and calling Verizon to see if i could cancel the order and create another pick up - sonething the employees of that store could have at least helped me with through the door. Indeed, any one of the employees who were unoccupied and standing around while the "manager" was still selling products to custoners undoubtedly could have very easily gotten the phones that were ready for pick up according to there own system and text to me. I begged any of them to come to the door to at lleast help me figure out if any other store was still open and had the devices and could help me. They just shook their heads and ignored me. I said I understood they could not get the phones but asked if they could at least just give me direction because I could not fathom putting my children on a plane alone without working phones. They were unmoved and callous in their response. I get there may be good reasons for policies but to turn away with such coldness such a simple request when there is clear capacity to meet it, is just inhuman. I will never aim to get used to the days when policies and profits trump treating people with basic kindness, dignity and respect. The manager who said no was not simply doing his job, he was making a conscious choice to ignore the needs of the community members that sustain our local businesses. If they can't be human, which demands flexibility, I pray they lose every bit of the profits they prioritize.

    T-Mobile

    T-Mobile

    (26 reviews)

    $$$

    The manager gave me the worst experience leaving me crying. I was in distressed once I called…read moreanother location they were so sweet it was hard to believe that the manager left me hanging!!! Do not visit here at all

    Horrible experience . Not the first time but today Frank from this store was very rude and…read moredisrespected me in front of my mom and had no empathy. We went in for a phone swap and the first thing he said to my wife was " you shouldn't have reset the phone " ??? Excuse me! The. He told us that next time don't call support to do these things , to go to the store . I told him I didn't want to go to the store as last time I was here another representative sold me a watch told me that the older watch I had the line was going to be cancelled and it never happened . I have paid for a second line for more than 6 months . The. Frank said to me , set that on the side and focus on the phone today !???? Very rude . We are switching to AT&T, we have been customers for over 19 years .... He obviously not happy there and didn't care about anything I said . I went inside cause my wife came outside where I was waiting as she was embarrassed how this guy talked to her. I will write to T-Mobile and get this reported . This guy might be having a bad day, and should have stayed home . Horrible service again at this store . Can't he believe he told me not to call customer service to do things like these . But to go to the store instead ...... it's the same company...

    RingVoz - mobilephones - Updated May 2026

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