Yes. Krista, the owner is a true professional. She was Patient and her advice was superb. She has…read morea good Eye for pairing frames to art. I have been to other Framers and I am convinced she knows her Trade better than anyone. I wish I had known about Frame Crafters sooner. A true Gem. H.K.

Tony was super helpful. Picked out custom frames for the two only existing original paw prints for…read moremy fur baby who crossed the rainbow bridge last year. Fingers crossed the final product is as great as the consultation.

Copper took various pieces of a companies history and turned it into a masterpiece…read more I believe that you can't fake creativity and that you get what you pay for when it comes to art. While this piece wasn't cheap... IT WAS WORTH EVERY SINGLE PENNY. The receiptent accepted this gift and still hasn't stopped talking about it. Thank you for making something so badass and a true conservation piece.

Copper and pepper did a beautiful framing job with my feathers by Barloga studios…read moreGreat choice in floating them

This was the first time that I've stopped in since the store changed from "Cheap Pete's" to "CP…read morePhotos & Frames." I was helped by a relatively new employee named Rishi. She was very considerate. It was the holiday season, so the shop was busy and many of the customers were in a rush. Still, she was patient with me and walked me through my options for the four pieces I wanted framed. We found a stock option for one of them, but the other three required custom work. If I had to guess, the name change was probably spurred by people accusing it of not being cheap enough. There were definitely more affordable options than I've seen elsewhere, but none of them look cheap to me, which is even more important. The selection was comparable to what I've been used to at this location and I enjoyed seeing the way that Rishi was enthusiastic about the work - helping her customers find appropriate settings for their artwork and treasured memories. I was walked through my options and she'd learned her stuff! She knew how to guide me through the many choices, balanced with the existing artwork I have at home to make sure the new pieces would be well matched. (Please note, well matched is not the same as exactly matched, something I wouldn't expect and don't require.) Even though I stated that I didn't need them rushed, I was delighted when I got the message that my custom items were ready for pick up several weeks before they were due. Upon my return, Hector and Rochelle greeted me right away and located my order, giving me a chance to review each item before I left. I'm a very happy customer! Also, while I was in the store the first time, there was another customer who took up an exorbitant amount of time with one of the customer service representatives, but then walked out without purchasing anything. She repeatedly said, "You must think I'm a pain," to which the associate responded diplomatically and patiently, but she didn't bother modifying her behavior or thanking him for his trouble. I didn't catch his name, but I've been that sales associate before and I just want to acknowledge that he handled it like a true professional. I know it can be thankless work sometimes being in customer service, but hopefully the gratitude of the customers who appreciate your efforts outshine the ones who don't.

Francisco gave amazing service when I went to frame my mother's oil painting. The painting means a…read morelot to me and I was grateful for his willingness to help me. I totally recommend asking for him the next time you go into the store!

A great and considerate framer. I had a nightmare of a time trying to get a painting made by my…read moregrandfather shipped to me. It was packed poorly and broke on the way here, then was returned to the sender and it finally made it out here. But it had flecks of glass on it, was torn on the the edges. I brought it to Steven and he treated it so kindly and professionally. He picked the matting perfectly and had a wonderful selection of frame options, and he walked me and my wife through them patiently. The result is wonderfully light and a bit contemporary which is exactly what we wanted. He does incredible work!

I met Steve in his shop on 4th in San Rafael and asked him to come to my house to hang a few items…read morethat I didn't feel comfortable hanging myself. Steve was very nice to work with, knowledgeable, and reasonably priced. I'd definitely recommend him to others.

They require an appointment. I made one, and was reminded of it via email, and yet when I went at…read moremy time slot no one was there. No answer via phone or email.

Took my painting to frame (and $700 deposit) and then never returned my calls and never came back…read moreto the shop for over a year (I tried to stop by multiple times). I finally got my painting back through a well meaning family member who responded to my various notes left at the shop and social media posts (the painting was valuable and I wanted it returned!) DO NOT USE.

I can proudly say that I've been using Dostal Studio services to frame my artwork for over 20…read moreyears. I first started using them when they were located in Sausalito and continued when the moved to downtown San Rafael. Their new location is great. It's a little further away from where I live but it's still a convenient place to get in an out of quickly. I've known Frank (owner) so long that we interact like we're old friends. Gary, Nathan and Vincent are all great people to work with there as well, very professional and they will all do whatever it takes to complete your project perfectly. I've had some very expensive pieces framed here and have been very happy with each interaction. That's saying something after 20+ years of patronage and over 100 pieces framed. There's just no where else I would trust taking something important to be framed. I also wanted to mention their shipping services. They've got amazing capabilities to make custom boxes and will ship a frame anywhere in the world. They've sent frames for me all around the country as well as internationally, all arriving without damage. An excellent additional service they provide at reasonable rates.

A really nice experience with Dostal Studio. Great framing job and a very reasonable price. I will…read moreuse again and highly recommend.

I drove from Novato to San Rafael to make a purchase from Michael's, and after about twenty…read moreminutes of gathering the items that I needed, I went to check out. They have several self check machines, and once check stand with a human. As I approached the human, they said "I'm closed," I asked if there was another human to help me, they responded "No, but you can check yourself out," I let them know that I don't use self checkout, and I wanted a human to help me. They walked away. I left everything at the checkout Anne exited the store. This is horrible customer service.

I was surprised how well stocked the needle arts section was-- good selection of crochet hooks,…read moreembroidery thread options mostly all full, and a generous selection of yarn. I mostly came for assorted storage bins for my craft supplies (especially a thread bobbin box-- only six bucks and perfect!) but also happened upon some cute Easter basket stuffers in the seasonal/holiday section at the front. Many items were 40% off as they often have deals running. I also noticed they have a pretty good selection of decently priced frames, small to large (20"+). Service wasn't really a thing but I was happy and fine to peruse on my own.

I began a new college art class and went to Riley's with a list of needed supplies from my teacher…read more Sara, who worked there was extremely helpful. She took my list and helped me pick out several of the things I needed. The paint brushes were quite confusing and she seemed to know what she was talking about so I let her pick for me. My teacher was pleased by her choices. If you're looking for expert and friendly help unlike the big chain stores, go to Riley Street Art Supply. They give student discounts as well as have a lot of good sales. Plus the fact that they're a family owned business and I like supporting small businesses.

Appreciate the wide selection of water color suppliers quality water colour papers and student…read moregrade papers. Folks there are knowledgeable and friendly. Have found it a good place for working and professional artists and creators. Yes they have most all the other supplies and materials needed my artists. When they don't they have been able to order it. At the same location there is a wonderful frame shop I use for finished work. Metta john

Rob is a master framer with an art background, so his insights and wisdom are a great resource. He…read morehas framed a number of pieces for me, ranging from shadowboxing historical documents to showcasing fine art. His prices, turnaround time, and communication are totally professional. I am so glad I gave Frameworks a try!

I have a photography business and look to Dana for all our custom framing needs. She is highly…read moreskilled and very professional. Our jobs are turned around quickly so our customers are delighted with us because of her. I recommend her to everyone in need of framing services big or small. Her attention to detail and great customer service make her the framing business to seek out in St. Helena.

Lo Forti Fine Prints speaks to the elegance of an earlier time. Classic engravings, beautiful hand…read moretinted prints, and hand embellished mats, in traditionally elegant frames. If you are looking for something in this genre, look no further. This is the place you want to start with. They are as have been for the last 25 years, a true pleasure to work with.

From the owner: Lo Forti Fine Prints specialize in Hand Colored Traditional Prints,…read moreHand Embellish Matting, Hand Leafing, Fine Custom Framing. Wholesale to the trade only.