Kristin is a nice person but it's important I speak my truth so let me explain why I'm rating a 1 when its really a 0. To begin with I had to make 2 separate appointments one for a rezo cut and the other for color. Day 1 rezo cut: a good amount came off but I had a decent sized ponytail 5 inches which was important to me, it felt great and healthy which my hair already was (I had virgin hair) but it felt lighter you know. She said she'd see how it looks tomorrow before color and maybe add some more layers for volume in back if needed, she wanted to see what my hair would do. When I went home and played with it, I realized it wasn't very well shaped, it was almost boxy and was flat on the back so when I went in for color on day 2 I brought a photo of a rezo client from the rezo salon in Jersey and asked to have same style, very nice shape, looked even, plus she similar curls. She said since my hair was dry she'd cut first despite her having put products in it the day before and it wasn't the same as the day before when she asked my hair be free from all product for my cut but she assured me it was fine and I'd have a ponytail. Well before I knew it there was a freakin mountain of my precious curls on the floor and she said since it's dry it won't shrink but let's be real this isn't my first time cutting my hair and I was very nervous like EVERY curly haired person knows it always shrinks, my hair looked horrible. I was too shocked and embarrassed to cry! I couldn't do anything my hair was already on the floor!!! She started to color my hair and when I asked about the balayage my whole head like we agreed the day before she tells me it would be too much to maintain and I didn't have time for that cause I got little ones like I'm paying and I sent photos of what I wanted done I literally saved for this (for reference my hair is black 1 and we went 4 shades lighter but essentially it's still brown with reddish undertone) so she gave me "baby lights". So how did the color come out? Besides the front top of my head with some color difference my hair took no other color on the sides or back it's still is all black with my grays she didn't cover like she said she would. So I was robbed! I didn't get what I asked for, provided an example of in regards to color and shape and what's worse I paid $380 ($180 1st appointment rezo cut with "education" which besides weird names for steps to cleanse and curly girl products I already knew to use for my hair it was unnecessary and day 2 the massacre of my hair she charged $200 for coloring, the mop cut was "free") I've never had hair above my shoulders or right below my ears and I absolutely HATE IT! I look like a damn poodle and my curls are not popping she didn't care for the shape! it's as if I got 2 completely different people to do my hair. She said she wasn't going to charge for cutting my hair again but Im sure that's due to her knowing she ruined my beautiful curly hair and she knew it didn't look right but she made it worse rather than fix her mistake. I can't do anything to my hair at this length, it's legit a puff ball, my ponytail is a tiny numb (almost an inch) with most of my curls falling out toward my neck cause there is no length. When she tried to put it in a ponytail she realized it was too short and said "you can do a cute messy ponytail with hair on your neck, I think that's cute" she also said "it'll grow" like WTF?! I feel ugly, devastated, upset and regret not stopping her when I realized she was going scissor happy but I trusted her as a fellow curly but honestly that doesn't mean they're an expert on your curls. I really wanted to do something special for myself after 2 babies and all the changes, I told her how I planned take some nice photos with my boys but now I just want to wake up from this nightmare. I can't even do frenchbraids that's how short my hair is, I have to braid my head in 4 sections. This was my unfortunate experience as soon as I got in my car I cried my eyes out and still am as I write this review. Pray my hair grows back fast and I'll never cut it again just trims!!! To my fellow natural curlies RUN, invest going to a legit salon where other experts can provide input or actually give you what you want. To my Afro Caribbean and Latina sisters she didn't know anything about protective styles, actually advised against it. She swears all curlies need are 4 products shampoo, conditioner, "frizz killer" and gel. Well my hair actually does best with leave ins, foam mousse and light creams and no gel! So save your beautiful curls. Find someone that actually knows about all curl types, is actively doing curly hair of all types, if they have curly hair it actually looks good and most importantly helps the customer achieve the look they want not what the stylist thinks is best or feels like doing or how about owning up to messing up someone's hair. read more