They ignore you and make you wait and greet others who came much later and signed in. Finally when…read moreyou walk out they try to catch you and ask if they can help you. This might be a "high end" brand but they have poor customer service. Shopping should be a fun experience and this was the complete opposite. So pretentious and rude.

I love me so LV. I shop here every time im in the area. Service is always good, and staff is…read morepleasant. For some reason i always get ignored when im at this particular store, it does not bother me, just pointing it out. Other stores do take care of me slightly more than here. Still, i come in and always shop when im in Madrid. For those who have American passport. Bring the physical passport... they will not take a photo copy or take your word for it when it comes to filing out the Tax free form. Again, unlike other LV a copy of my passport on my phone is sufficient.

Very big with a large selection of different items. The prices are mostly fair. Service was overall…read morefriendly when you needed help. The elevators were slow.

El Corte Inglés is a massive department store with 11 floors to explore!…read moreThey've got brands like Longchamp, Bimba y Lola, Samsonite, Sephora, Balmain, Brunello Cucinelli, and more. You could definitely spend the entire day here, with all the stuff they have. Beauty products, perfumes/colognes, clothes, luggages, food... what more could you ask for! Honestly, better than most malls we have in Massachusetts.

The great thing about buying Gucci in Europe is that it is significantly cheaper than in the US…read more You get the money Back as a tax refund at the airport if you follow the directions properly I had Gabriela at the Madrid location. She was sweet and attentive The only thing that I noticed in the Spain locations is that you had an associate basically follow you around the store which is a lil unnerving if you want to window shop but if you know what you want already- then it is helpful They offer you a beverage while you are waiting which is nice.

Extremely inviting and helpful. First in store visit. I was nervous because I didn't know what to…read moreexpect. The offered me water and we're so helpful!

Zara is a Spanish institution and the brand continues to offer stylish, affordable fashion. They…read morehave a huge range of styles and sizes, with staff available to assist. The one downside is the line for the dressing room but just know you will likely have to wait and be patient. For those departing the EU, bring your passport with you and request a VAT receipt so you can secure your VAT refund at the airport. It makes the prices even better!

This Zara is the Gran Via flagship in Madrid. While set in a beautiful old building, inside is all…read moremodern and with a stunning wrought iron and marble staircase in the back. Take a look even if you don't want to shop. Like other clothing chains, Zara relegates the Mens department to purgatory, either the top floor or the basement. This one is on top. Selections were laid out nicely and uncluttered. Even items in the sale section which were marked down pretty good. Sales people do an admirable and unenviable job of keeping the clothing stacks orderly. Unlike Primark which is a zoo. There seemed to be enough staff to handle the crowd, and the male fitting room attendant was helpful. The new thing for me is Zara's self-checkout. The cashier section was empty, and clerks were assisting with self-checkout. My guy was friendly and demonstrated how to do it. He actually did it for me because it was probably faster LOL. Just throw the goods in the bin and it records what was tossed in without manhandling the barcodes. No security clips to take off. I tossed in a recycled shopping bag and it added to the total. I swiped my iPhone digital card and was on my way. Amazing! I don't know if this will fly in the USA with so many stores hit by a shoplifting pandemic.

Amazing experience. The proprietress was fantastic and knowledgeable. She showed us an amazing…read moreselection of pipes and accessories. I picked up a beautiful 2 star Amorelli and a Pipa Croci. Both are beautiful and terrific smokers. A truly memorable experience ln Madrid.

Trips to España aren't complete without flying home with a new pair of espadrilles. Casa Hernanz…read morewas on my to do list for Madrid. I happily stumbled upon them while on a walking tour with my bff. I was at best, only marginally interested in the tour as the guide wasn't able to hold my attention (Hemingway was right on the money with "I drink to make other people more interesting" as maybe had I had a drink he wouldn't have bored me to pieces within the first 2min) so I spent most of it wandering off and exploring nearby because the entire point of a walking tour is to actually walk while learning fun new things. For instance, I learned where this shop was without directions. I walked right in and there were several people inside but no queue upon my arrival. They have so many options, but being petite I typically rarely if ever wear flats unless they are my tennis shoes. I tried on a few different pairs and sizes since I'm typically a 36 or 37 depending on the style of shoe. A couple color options weren't available in my size but I did find a really nice neutral brown I can pair with plenty. Service was great! My pair cost 25 euro which I felt was extremely reasonable. I only fly with hand luggage which definitely helps limit my spending due to space. Trust me when I say you'll want more than one pair! There's very little I love more than supporting a small buisness with incredible products. The store feels really special, very pleased with my experience. Grateful to have visited and HIGHLY recommend for any Madrid itinerary.

Went back to my favorite shoe store in Spain. Bought three more pairs of espadrilles. I own 6 pairs…read morefrom here. Service is always great and quick. The shoes seem a little more expensive, but everything has gone up in price. Be realistic - know what type of shoes you would wear, what your price point is, and what you like. If you live in a warm climate these shoes are perfect. The store can be overwhelming because there are alot of options, but please do not waste their time. The girl next to me had them bring out 10 pairs of shoes to only buy 1 pair.

Amazing craftsmanship in this leather shop! I'd highly recommend it to anyone looking for leather…read moregoods. Once you touch any of the leather items, you can feel the quality of smooth, soft leather at your fingertips. And if you're lucky, you might be able to spot one of the employees at work either creating or fixing something! In case you want a custom order, it does take an estimated 15 days so plan accordingly!

My wife and I stumbled across Taller Puntera in August of 2019, when we were there on our…read morehoneymoon. It's a great little leather working shop with a lot of high quality leather options. We purchased a purse that converts from an over the shoulder bag to a backpack and my wife loved it. Unfortunately, while we recently had the original bag stolen and I reached out to get a new one. They didn't have any currently in stock on their website, but they offered to make us a new one and have it shipped to the United States. They literally made us a new one and we had it in hand within 2 weeks of first contacting them! Once the new bag was ready, they sent me a personal link so I could purchase the bag on their website and it was shipped the same day! Their customer service and quality is truly amazing! I would highly recommend checking them out if you are in Madrid or on their website! They have tons of options for colors and customizations to truly make your own bag as unique as you want!

Small storefront very close to Mercado de San Miguel with some beautiful pens. They're definitely…read moremore of an investment. Prices ranged from 15 euros to several hundred euros. I ended up purchasing five pens (the most expensive was 58 euros) and I can't wait to use them. I came here twice during my trip and both times staff were courteous and helpful. If you're a pen enthusiast you'd be hard pressed not to find something you like. Would recommend stopping by if you're in the area.