Great luggage store and repair center. I needed a new wheel for my American Tourister case (thanks…read moreAmerican Airlines), recommended to come here by the Samsonite store and they were not wrong. Great place and helpful people, got a new wheel, exact match for 12 Euros. Highly recommend, very happy customer.

The wheel on my check-in large luggage broke and I went late afternoon to see if they could fix it…read moresame-day. I knew it was highly unlikely, but wanted to check anyway. I had an older model Samsonite fabric spinner 27" (Eggplant color). Unfortunately, they didn't have the wheel I needed in stock, but were able to offer me comparable luggage at a very decent price. They had plenty variety, especially since I was hoping to get a replacement in a vibrant color and good quality for less than full retail suitcases normally sell for. Although they were very busy, line out the door, there were two lovely ladies who were knowledgeable and very helpful. Assisting customers in a timely manner. After looking at all the fun color ones, hard case, fabric, zipper, lock, I asked for the best one closest to what I originally had as far as quality, mind you, my original suitcase traveled with me for about 10 years, until that Portuguese cobblestone and metro stairs.... They don't do buyback or credit for your used luggage, but I was able to leave mine since I didn't want to throw away a still good suitcase that just needed a replacement wheel. If you need a repair and have a little more time to give them, I believe this is your place, but in a pinch, they sell quality luggage for fair prices, which it's important because some shops are ridiculous. They had brands like Samsonite, Delsey, American Tourister, etc.... I bought a Samsonite fabric spinner in 29" in the color hibiscus. It's great!

Stumbled upon this cool bar /restaurant on a trip to Madrid…read moreIt's under a storefront Very unique cool fun cocktails Can't comment on the food as we didn't eat here

I bought a gift that I had to return and was denied a cash refund, being forced to accept a store…read morecredit voucher without any prior agreement. I had to file a formal complaint with the Consumer Office. I was a regular customer, but with this treatment they have lost me for good -- I'd rather shop at a flea market. A premium-priced store should have a customer service policy to match."

Had family come in from the Philippines as they were visiting the US, they stayed a week here, to…read moreexperience Chicagoland. We brought two vehicles to pick them up at Terminal 5 (International). There were 4 of them and they each had two check-ins and a carry-on. So, easy math = 12 pieces of luggage in total. I immediately took notice of their Rimowas - aluminum and polycarbonate (different colors and see through). They made many claims of the quality of the product, its durability, stylishness and excellent customer service for repairs - and this was offered worldwide. I say all that to say, we stumbled on this Rimowa location on Calle de Serrano while walking toward Parque del Retiro. We were welcomed in by security and Andres was really attentive in answering our questions. Note: There's also a Global Blue program here where you can get your taxes back at the airport. So make sure to complete the paperwork and arrive at the airport early to claim your tax money. That's savings right there - ka ching!! By the way, the aluminum models are killer but are really heavy so we opted for the much lighter, polycarbonate models because they can be strict flying to Europe and especially if you're flying to the Philippines. The colors are also seasonal so if you are wanting a particular color, you may have to wait a year or two. Anyway, by picking up a piece, you get a personalized name tag with your initials. Duly note this - the luggage are no longer made in Germany but rather, Canada and Czechoslovakia. But nonetheless, the German engineering is very evident. They offer free delivery to your hotel room if you need it. They'll also hold your purchases if you want to spend the rest of your day checking out Salamanca. Muchas gracias Rimowa!!

Great experience purchasing my first set of Rimowas. I had done an insane amount of research prior…read moreto going to the store so I pretty much knew what I wanted, but they were still friendly and helpful and showed me a few different options to consider. I ended up getting the Classic Aluminum Cabin and the Essential Papaya Check-In Medium. I was a bit on the fence about whether or not to get a check-in since it's a lot to pay for "plastic" luggage but an Aluminum would get crazy banged up being constantly checked in, but pulled the trigger when they let me reserve the Papaya color pre-release. It was releasing the day I flew out of Madrid, so they let me pre-pay and pick it up on my way to the airport. They processed all of the paperwork for the VAT refund and made my custom name tags and attached them to the luggage for me. Your tag can have anywhere from 3-4 letters. Since I don't have a middle name they said they could either leave a space or put a "." so I opted for the dot, which if I could do again I might opt for the space or two "."'s since the "." is not centered and looks a bit odd as just one. Oh well. When I showed up to pick up my luggage a few days later they were not quite open yet but let me in and gave me my luggage. Ask for paper shopping bags if you want them!

Don't buy anything there!! The people who give service are rude and very aggressive. Also their…read moreprices al bad and they do not respect the discounts. But most of all the man and woman are so bad giving service. I hope they close soon and nobody waste their time and money there.