The wheel on my check-in large luggage broke and I went late afternoon to see if they could fix it same-day. I knew it was highly unlikely, but wanted to check anyway.
I had an older model Samsonite fabric spinner 27" (Eggplant color).
Unfortunately, they didn't have the wheel I needed in stock, but were able to offer me comparable luggage at a very decent price. They had plenty variety, especially since I was hoping to get a replacement in a vibrant color and good quality for less than full retail suitcases normally sell for.
Although they were very busy, line out the door, there were two lovely ladies who were knowledgeable and very helpful. Assisting customers in a timely manner. After looking at all the fun color ones, hard case, fabric, zipper, lock, I asked for the best one closest to what I originally had as far as quality, mind you, my original suitcase traveled with me for about 10 years, until that Portuguese cobblestone and metro stairs....
They don't do buyback or credit for your used luggage, but I was able to leave mine since I didn't want to throw away a still good suitcase that just needed a replacement wheel.
If you need a repair and have a little more time to give them, I believe this is your place, but in a pinch, they sell quality luggage for fair prices, which it's important because some shops are ridiculous.
They had brands like Samsonite, Delsey, American Tourister, etc....
I bought a Samsonite fabric spinner in 29" in the color hibiscus. It's great! read more