I went in to look at plumbing fixtures for a bathroom renovation. I went to RIM because a friend had recommended them for the combination of a wide range of products and good prices. When I walked in, the woman behind the counter, Roxanne, finished up with one customer, who said something about being very grateful to Roxanne for her advice. Roxanne then quickly turned her attention to me. I can't say enough good things about Roxanne. I told her we had a little bit of a tight budget due to whole house reno, and gave her a few of the specs (small toilet, vanity with shelves, etc...) for the pieces we needed and she quickly got to work showing me all of my choices. If I liked an option but it was on the higher end, she ran a few scenarios to show me how to cut the cost in other areas. She drew up and printed a sheet with item numbers and prices for everything we talked about so that although I was only buying some of the items that day I could refer back to the sheet in the future. Roxanne is smart and efficient and knows her products. I think she rotates between their several locations, but having a good salesperson makes all the difference in this process. Great selection of all bathroom fixtures, and they even carry tile, though they don't specialize in tile. read more