Sweet & sour.
Chandler sold me and installed a new garage door and Genie Stealth opener in April of 2004. Very nice job, and everything worked fine until 2/22/11 when E.J. responded to our call for service. The opener was being erratic and wouldn't open at times. E.J. lubed all points and made any adjustments and door was working OK when he left. He suggested our Genie opener was not the best and suggested replacing it with a Lift Master. Our charge for that call was $80.
On 3/16/11, within the 30 day warranty period for service, Manny responded to our call that opener was again acting erratic. After checking a couple of printed circuits within the unit, he informed us that it was the motor, and would cost $130, and possible rail bearing at $55, but no additional labor charge. The motor would have to be ordered and we would be called when it came in. He did indicate that the motor was a little loose and he tightened that. It was working OK when he left.
We were called a week or so later that they had received the part, except that it was the complete "head" which cost around $280. Their story at that time was that the warehouse had shipped the wrong part. We're in our 80's and on a very limited income, so I told them to reorder the motor only, since the opener had been working OK anyway.
A week or so later, Manny came by ready to install the motor, which would now cost an additional $45. I suggested since it was working alright now, we could hold off. He said that was fine, and if needed, they could come out later and that the motor would probably still be available.
Sometime after he left I was looking over the original paperwork and manual and noted that the motor for the Stealth has a lifetime warranty. I call the Genie people in Ohio, and they confirmed it was covered and was surprised that Chandler did not point this out. They suggested I call Chandler and have them order the replacement. They also indicated they would not replace just the motor, but send the whole "head". When I called Chandler and told them that if they would contact Genie it would be handled between the two of them. She told me they no longer had the motor on hand. Kelly said she would have to check with her boss, and call me back. She called back the next day and said her boss said I should get the unit myself, and they would install it for $45.
At this point I've ordered the unit from Genie, paying $235 up front, $200 for the unit (to be refunded upon return of defective unit), plus California Sales Tax, and $15 shipping charges. Hopefully, I'll be able to install by myself.
My feeling about this company now, is that they were trying to scam this old man.
I'll update this review when job is completed.
It's now Monday of the following week and I've received the replacement "head". I've removed the original and replaced it with the new one. (Piece of cake!). It's working fine, no hesitation or failure to open or close - just like new. Will return the defective unit in the prepaid UPS box, and hopefully my account will be credited. Working with Genie (Overhead Door) was refreshing, sorry I can't say the same about Chandler. read more