I knew from the first company I called that there were complications to replacing my very old gas…read morewater heater, so I called Texans Water Heaters for another opinion. Brandon immediately recommended switching to electric would be the most cost effective. He called an electrician he has worked with, who turned out to be very reasonable and someone I will use in the future for my electrical needs, and the day after that work completed, Brandon & William quickly capped the gas line and replaced with a new electric water heater. Brandon was correct electric was much more reasonable price, in my case, than replacing with another gas water heater. Very happy I called Texans Water Heaters and pleased with their services every step of the way.

THE MOST EXPENSIVE ONE HOUR REPAIR IN HOUSTON…read more FIVE DAYS WITHOUT HOT WATER. A $1,000 LABOR QUOTE FOR A REPAIR THAT TOOK ABOUT AN HOUR AND THEN TRIED TO HOLD PARTS THAT BELONGED TO ME HOSTAGE WHEN i WANTED TO GET THE REPAIR DONE BY ANOTHER COMPANY. BASED ON MY EXPERIENCE, TEXAS WATER HEATERS SEEMED FAR MORE INTERESTED IN MAXIMIZING THE SERVICE BILL THAN HELPING RESOLVE THE PROBLEM. I CANNOT RECOMMEND THEM. USE EXTREME CAUTION AND GET A SECOND OPINION BEFORE APPROVING ANY REPAIR WORK. We purchased a Navien tankless water heater from Texas Water Heaters in December 2023 (their recommendation), including installation of a new electrical outlet. When the unit stopped producing hot water less than three years later, we expected a straightforward warranty repair. Instead, we spent five days without hot water while Texas Water Heaters turned a relatively simple repair into a frustrating and expensive ordeal. The technician initially told us the motherboard had failed, they were getting weird electrical readings and that labor would be covered because Texas Water Heaters had installed the electrical outlet. Texas water heaters then brought in an electrician, who claimed the outlet was functioning properly. After that, Texas Water Heaters changed course and presented us with a quote of $1,000 in labor (because we hadn't purchased their service package/labor warranty at time of install) to replace a fan and PCB control board, despite the parts being covered under warranty. YES, THEY TRIED TO CHARGE $1000 TO REPLACE TWO ELECTRICAL PARTS COVERED UNDER MANUFACTURER'S WARRANTY IN ADDITION TO THE $89.00 service fee just to come out! The THOUSAND DOLLAR estimate to replace two electrical components IMMEDIATELY raised red flags. I contacted another Navien-authorized service provider, who told me the repair should take about half an hour and that their hourly rate was $175. Unsurprisingly, I chose the second company. The situation became even more frustrating when Navien informed us that Texas Water Heaters had arranged for my warranty replacement parts to be shipped to their office instead of my home. Navien further explained that because Texas Water Heaters had accepted delivery of the parts on my behalf, Navien would not send replacements and I would need to obtain the parts from Texas Water Heaters. When I called to request my parts, I was initially told they had to be returned to Navien. Only after I requested written confirmation that Texas Water Heaters was refusing to release parts that belonged to me did they call back and suddenly agree I could drive over and pick them up. The second service company completed the repair, installed the warranty parts, and performed a full tune-up for a little over $300.

Absolutely awesome service! Easy to schedule showed up on time and did great work at a good price.read more

Great service and fast response to our leaking hot water heater. They replaced both of the aging…read moreones, replacing just the parts that were needed, all at a good price, and professionally done. Will definitely use again if the need arises!

Raul and staff were very professional and thorough in reviewing the areas where I needed 2 toilets…read morereplaced and 2 faucets replaced. The price was reasonable compared to previous companies I had estimates from. I had already purchased myself the replacements which was not an issue for them to install. Once I approved estimate they called main office to reschedule for them to immediately start on the requested work. They worked steadily until all the work was completed and showed me pictures taken so I didn't have to kneel down for faucets. Raul was very clear upfront what might be an issue but luckily nothing was a problem. They cleaned up as they went and hauled off all parts and trash. I will definitely be using Loyalty Plumbers in the future.

Loyalty plumbing to the rescue. Put in an appointment request last night. Said they could be here…read moretoday between 8-5. Got a call this morning at 7:30 from their office stating between 11-1. GREAT! Aldo called me at 10:30 and was on site by 10:45. Tech was knowledgeable and knew almost immediately what our issue was, got me a quote and got to work. He was done and had everything wrapped up and good to go in about an hour.

Fantastic work changing out my garbage disposal. Great communication without being overbearing!…read more Work was complete in an hour and at a competitive price, will definitely use again.

New Gen was quick to respond when i called regarding a leak , as well as a loose kitchen fixture…read more The service provider was timely,knowledgeable, polite and the estimate was free. Definitely highly recommend and will call again for any future plumbing needs

The worst possible situation is when your doing laundry two days before Christmas and a major leak…read moreoccurs. To make matters worse family is on its way to visit. We called Right Choice. Told them it was a serious issue and if anyone could come by on the 23rd. Without hesitation we were told Travis would be there within the hour. First off, Travis was courteous and knowledgeable. Took his time to trouble shoot. Found the problem and cleared out the issue. Epic save for Xmas weekend. After it was done, Travis went around to see if there were any other troublesome issues. Shared them but wasn't pushing to fix. Another plus. They could've charged and arm and a leg to have him come out. But it was reasonably priced and will be used again.

We called them a year and a half ago and were very happy but the latest visit seemed too expensive…read more Two years ago they replaced a whole toilet for $229, which was great, so now charging $125 just to tighten the toilet pump seemed like too much. The guy was great (friendly, professional , knowledgeable and punctual), he checked everything for potential problems, so there's no problem with the quality of the work or customer service, but for something that simple the $60 visit charge should have been folded into the labor costs.

My family and I were in Mexico when suddenly our dishwasher decided to flood our home! When we got…read moreback, it was an absolute nightmare!!! Got on the phone and called the nearest plumbing company CAPITAL CARE!!! If I could give them 10 stars, I would! Jared came in, found the culprit (dishwasher valve) and and saved the day. He also told us that it was going to be a long road to getting our kitchen back to normal. He was right. During our time of mitigation, insurance fiascos and ANOTHER LEAK....Capital Care was there through it all. They even sent us the company that rebuilt our kitchen! The customer service at Capital Care was absolutely amazing! I am so glad that we found them because they truly took care of us. So, if you're ever in a situation where you need a plumber, pick Capital Care! Their plumbers are knowledgeable and reliable and their services are second to none!!

Mark Floyd with Capital Care Plumbing, gave me wonderful service this morning! He got my pilot…read morelight re-lit and gave me professional suggestions with a reasonable quote for the future services I need to get my home up to code. I would definitely recommend this company!

C&E installed a shutoff valve at my house. They were prompt in response and cost was upfront and…read morereasonable. I will definitely recommend them and use them in future

Carlos answered our call and provided us with a quote prior to coming out. He was very helpful and…read moreresponsive and honestly was the best value quote for what we described as the problem. He came out and fixed a clogged toilet (the drain was backed up from the AC condensation going through the sink pipe and calcium buildups blocking water from draining) He explained in detail what he did and what the problem was. If I have any other issues in the future I'll be reaching out!

Great experience! A technician, Jordan, came out to assess our system and within an hour we had…read morefinancial approval and a scheduled installation appointment same day! It was a very straightforward and easy process. Jordan advised on a system that would best suit our needs and he didn't try to up sale everything. We were able to get a low down payment and low monthly payment. There were also many perks for customers throughout the first year and the upkeep prices were more than reasonable. Jordan also gave us information about our options should we move within Texas or out of state. The installation technician, Oscar, arrived with our system later in the evening. Again very efficient work, it didn't take even an hour for Oscar to install everything. Oscar even made it look very neat under our sink, with hiding tubes yet being able to inform us of how those tubes connect and work to provide us with clean water. Oscar explained what to do in emergency situations and advised on when we should give Puragain a call for routine maintenance. He even wrote out instructions for flushing the system before we would be able to use it. I appreciated so much the awesome customer service, patience he showed and care he showed. These guys really kept communication flowing. And if there were any issues, they were resolved quickly. My husband and I are very happy with our experience with Puragain and would definitely recommend them.

Do not hire this company. Terrible service, plus they charged us for filters after agreeing to…read moreprovide the filters for 3 years.