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    Right On Time Heating and Cooling

    5.0 (1 review)
    Open Open 24 hours

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    Services - Right On Time Heating and Cooling

    Air duct cleaning

    Air duct sanitization

    HVAC installation or replacement

    4 More Services

    HVAC system repair

    HVAC system maintenance

    Water heater installation

    Water heater repair

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    3 years ago

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    Pierson Mechanical

    Pierson Mechanical

    (32 reviews)

    Craton came out in May to troubleshoot the system. The repair was going to require ordering a new…read morepart, and approval from the Home Warranty Company. Before he left though he was able to get the system to work for cooling only, so I would not be left without AC. His office manager, Rebecca, got me back to me within a few days to schedule a date to install the new part for July 7th. Rebecca, called yesterday July 6th to confirm the appointment. He came out today, July 7th, installed the new part, crawled into the attic to check the Air Handler was working properly, and helped us set up the Nest thermostat. I asked about some potential ducting work that I thought I needed. He agreed that I probably should seriously consider it. He indicated that I would be best served with another company that specializes in that type of work. I appreciate it when a company sticks to the type of work they do best.

    On April 29, 2026, I had Pierson Mechanical come to my home to inspect my ductwork through my home…read morewarranty company, American Home Shield. However, the ductwork inspection was never actually completed. The technician who came to my home was polite and professional in demeanor, but he informed me that they did not have the proper equipment needed to inspect the ductwork. While he was still at my home, I contacted American Home Shield to explain the situation. I was informed that the technician should submit a request for a third-party company to perform the ductwork inspection since Pierson Mechanical could not complete it themselves. The technician then asked if he could inspect my air conditioning unit instead. I explained that I had already had an AC tune-up completed the week before, but agreed to let him look at it if he wanted to. I made it very clear that my primary concern and the purpose of the service call was the ductwork inspection. The technician briefly looked into the attic opening but never attempted to enter the attic or inspect the ductwork. He stated that he would submit the request for a third-party inspection. Afterward, I received an email instructing me to contact American Home Shield. I was then told that the service request had been closed because I supposedly needed to "create access" to the attic. This statement was false. The technician never attempted to enter the attic, and my attic is a standard residential attic with insulation and no floorboards, which is common. Both my husband and I have accessed the attic ourselves without issue. In addition, before the appointment even took place, I specifically informed Pierson Mechanical that the attic did not have floorboards. I was told that this was not a problem and that they work in attics like this regularly. Despite never completing the requested ductwork inspection and not being properly equipped to perform the service, the company still closed the claim and charged both me and my home warranty company. I attempted multiple times to contact the company to discuss why the request was closed and why the agreed-upon next steps were not followed, but my calls were ignored and I did not receive any return communication. I believe this situation was handled dishonestly and unprofessionally. The company accepted payment for a service they were unable and unwilling to perform, then provided inaccurate information to justify closing the claim.

    Right On Time Heating and Cooling - hvac - Updated May 2026

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