If you are looking for an HVAC technician with genuine integrity and high competency, Justin from Right on Time Heating and Cooling is your guy.
My 18-year-old heat pump system suddenly stopped cooling and was just blowing warm air. After leaving it off for a couple of hours, it started working normally again. Justin showed up exactly on time and thoroughly checked out all the components of the system. Because the unit was working properly at the exact moment he was testing it, it was difficult to pinpoint a definitive electrical fault, but based on his expertise, he diagnosed that the aging compressor is likely beginning to fail.
What impressed me most was his honesty. A few years ago, a different company tried to charge me for a whole new heat pump system when all it actually needed was a new capacitor and a valve. Justin didn't try to pull any high-pressure sales tactics or rush me into an expensive replacement. He gave me a straightforward, honest assessment of my aging system, wrapped up the call, and pleasantly surprised me by not charging me for the visit.
It is incredibly rare to find a business that prioritizes honest customer service over a quick upsell. I deeply appreciate Justin's expertise and professionalism. When this system finally does reach the end of its lifespan, Right on Time Heating and Cooling will absolutely be my first call.
*(Note: I am a regular customer and do not get paid for this review--just sharing my thoughts on an excellent local business!)* read more