I am thankful to Empire Dent and body shop for the good work that they did. They painted the roof,…read morethe trunk, and the front of my car. Special thanks to Gabriel for his patience in dealing with my insurance and for the effective communication with me. May your business keep being prosperous. Doy gracias a Empire Dent and Body Shop, por el buen trabajo que hicieron en mi carro. Pintaron el techo, la parte de la cajuela y el frente de mi carro y quedó muy bien. Un agradecimiento especial para Gabriel, que tuvo mucha paciencia y una comunicación muy efectiva con mi aseguranza. Él también tuvo una comunicación efectiva conmigo. Gracias una vez más y que su negocio siga siendo prosperado..

Took my silverado 1500 in after an accident and Gabriel was quick to give me a quote and order the…read moreparts needed for the truck. Highly recommend this place if you are in need of repairs quick. The whole job took them less than a week to finish and my truck was like new again. Hopefully i'm never in need of these services again but if I am I know to hit up Gabriel.

Carlos from Spraymaster's had amazing customer service & quality work when helping us with my car…read moreIt was super fast and looks better than brand new, not to mention the reasonable price. This plus many other reasons keep me and my family coming back to Spraymaster's whenever we run into car trouble, highly recommend!

I have taken three different cars to these guys over the years to get spoilers installed. Always…read morefast, helpful, and affordable. I recommend!

Great work and affordable prices .Did work on time.i highly recommend him to anyone, look no furtherread more

I got three estimates for repairing the front bumper on the passenger side of my Honda CRV. All…read morethree estimates had identical parts, part numbers, and hours of labor to do the repair. Same computer system for all three. Cost for parts and labor for the first estimate was inflated by about 30%. The markups for the second estimate were not as much, but still high. I read the reviews for Sergio Lewis Body Shop, had three personal recommendations, and the repair cost was much lower than the first two estimates. My bias is to work with local businesses whenever possible. Norma Jean was wonderful to work with and I will not hesitate to recommend them to anyone. Customer service and quality work are superior!

(2018) I was in a moderate accident in February. The other car drove away but unfortunately my car…read morewould not move. While waiting for the tow truck to arrive I called around body shops and searched various user review sites. Being new to El Paso I chose the one I found with the most descriptive reviews: Southwest Body Shop. I called ahead and sent pictures to the owner, Jesus, who was quick to respond. So I had the tow truck driver take it here. The process was pretty straightforward from there; where my insurance was actually the one lagging behind. The body shop had identified the issue and told me what they found damaged with my car within 24 hours whereas my insurance took a week to send a representative to see the car. After my insurance got their lives together the body shop began ordering the parts and the repair was underway. They kept me updated with daily phone calls, because I was antsy about my car, and couldn't wait to get it back in my hands again. The owner himself even sent me pictures of every part they replaced! TL;DR: Great communication, friendly staff, and descriptive updates about repairs from first contact to receiving my car back.

I'm very happy with my experience, they were very fast, efficient, and professional. They gave me…read morecourtesy calls throughout the entire process and the trailer came out looking exactly as I'd hoped. My endorsement I would recommend to anyone!

This body shop was recommended by one of the Hoy VW employees and they did not disappoint…read more The estimate scheduling was easy, the owner took care of everything for us. Dropped off the vehicle and it was ready in 2 days. I cannot even tell where they repainted the gas cap cover, it is all so smoothly blended in. It was about $200 less than what the dealership had wanted. Very pleased with the service and the quality of the work.

David is absolutely amazing and his staff did a first rate job on my KIA. I strongly recommend this…read morebusiness to anyone who needs their vehicle repainted. Polite, helpful and friendly staff

Great care of my crashed vehicle, they made sure everything from the beginning to the end was…read moretreated with the care needed to ensure that I was satisfied Thanks so much

Horrible experience they could not align the front bumper properly after changing the fender…read more Scratched headlight and damaged bumper a bit. Was given a few different excuses by Omar tudu why it couldn't be done properly. Such as the car was damaged from the dealership, parts not being oem, and that's what the insurance requested to be put on. Had to take the car somewhere else to have it aligned properly.

=============================…read more I don't write reviews; however, I feel I must. A year ago, I took my vehicle to a Caliber location due to hail damage. My car only had 7000 miles on it when this happened. When I got my car back I wasn't happy with the repairs. When I told them about it they claimed they attempted to fix my concerns and returned my vehicle. I feel I was force feed my car back. I really wasn't happy with my car, but I felt there was nothing I could do. So why the 5stars? A year later, the job on my car was noticed. When I explained what had happened, I was told to take the car back. I really didn't want to deal with the situation nor the shop anymore. When I mentioned that Caliber had done the repairs, they told me that I could take it to any Caliber in EL Paso. I reached out to Caliber I-10. After speaking to the manager there, I got a phone call from their regional manager. Long story short. Caliber did everything to make this right. I am not here to tell everyone how to get something for nothing. I am here to tell anyone reading this that I believe that if I would have taken my vehicle to most other shops I would've had to just live with my car the way I didn't like. I know this sounds like a commercial, but I promise you this. Caliber redeemed themselves with me. I will recommend this place to anyone at any chance I get. Both the manger at the I-10 location and the regional manager made sure that everything was taken care of and that I got my car back looking great! I am grateful for everything Caliber, thank you guys.

Incompetente. Unreliable. Will overpriced their repairs, brake additional parts on purpose to…read morecharge additional to insurance. That sounds like insurance fraud tbh.

Very disappointed with the results they took almost a month maybe more than a month by a few days…read moreto have the repairs done and when I got the vehicle and checked for the repairs they missed several items on my vehicle on my 2021 Toyota Avalon that was covered by insurance that they never fixed. I use the car rental with the insurance and it got used up and I have to pay out of pocket to get a car rental so that way they can fix the items that were supposed to be have done in the first place. Very poor service.

RUN FROM HERE. I usually don't write long reviews, but my…read moreexperience with Hoy Fox Body Shop has been so frustrating and disappointing that I feel obligated to warn others, especially anyone considering taking their vehicle here after an accident. After a collision where we were not at fault, the other party's insurance covered the repairs. I regret not going with one of the recommended body shops from the insurance's list, because that would have guaranteed the work. Instead, I took my 2019 Mercedes GLE to the dealership's body shop, thinking it would receive the best care. Unfortunately, the opposite happened. They kept my vehicle for almost two months, and even after all that time, it still wasn't restored to its pre-accident condition. I had owned the car for two years without a single issue and always serviced it at Mercedes El Paso, so I know exactly how it was supposed to drive and sound. The biggest issue throughout this process was the lack of communication from our assigned rep, Enrique. He repeatedly gave us specific dates when the car would be ready, but those dates came and went with no updates, no calls, no explanations. This went on for weeks. When they finally said the vehicle was ready, I picked it up on a Friday afternoon. Within just a couple of miles, I noticed the alignment was clearly off, something any trained technician should have caught. I parked the car and didn't drive it again until the next morning. I drove to my son's baseball game and back, and later that day, the car would not start anymore. It remained dead for the rest of the weekend. On Monday morning, my husband called Enrique, and after some initial pushback, they finally agreed to tow the vehicle back. A few days later, Enrique informed us that the battery was dead. After doing research, I learned that a dead battery is extremely common when a car sits in a body shop for weeks or months. Mechanics repeatedly turn the ignition on/off to move the car or run diagnostics, but they do not actually drive the vehicle, so the alternator never recharges the battery. This drains even a brand-new battery over time. Most reputable shops either put cars on a trickle charger or take responsibility if the battery dies during prolonged repairs. Hoy Fox had my car for nearly two months, so this is precisely what happened. My battery had zero issues before the accident, and I never had a single warning light. Despite that, we were told we needed to pay almost $400 for a new battery. This felt incredibly unfair and completely avoidable. A few days later, Enrique claimed there was "additional damage" under the vehicle, that a boot was leaking, and then suggested it might have happened because we "hit a pothole." This explanation made absolutely no sense. They had my car for almost two months. Any issue under the car should have been detected during their repairs, inspections, or alignment. Suggesting that this was somehow my fault felt like an attempt to avoid responsibility. The speaker on the driver's side door --the side that was hit --has never worked properly since the repairs. The sound is distorted and clearly not functioning the way it did before the accident. I brought the car back to them twice for this issue, and both times I was treated as if I didn't know what my own vehicle should sound like. All they needed to do was run a simple speaker test file, which takes minutes, and it would be obvious that the speaker isn't working. At this point, I am so done with this shop that I would rather pay to have the speaker repaired elsewhere, to avoid dealing with them again. This entire experience, the nearly two-month delay, the repeated missed deadlines, the lack of communication, the dead battery, the attempt to blame "pothole damage," and the still-unrepaired speaker, has been exhausting. It has left me with a car that still isn't in its pre-accident condition, and a level of frustration I've never experienced with any other shop. I hope no one else has to deal with what we went through. Based on my experience, I would not recommend Hoy Fox Body Shop to anyone looking for quality work, accountability, or basic communication.