They worked with my Dad while he was alive and we loved them. Most caring staff I could of ever…read morewanted.

From the owner: We are a non-medical home healthcare service looking to provide care for you and your loved ones…read more We service all of New Haven County and if you still happen to be outside of this county, still contact us!

We hired Masionicare at Home to look after my mother during her hospice care time at home. After…read morenine weeks, I can only say their service has declined markedly since we hired them in 2016 to look after our father in similar circumstances. Our biggest gripes are the awful scheduling services, and the very gruff, uncaring women who answer their phones. 90% of my phone calls to the central number leave me feeling the person answering the phone resents being bothered with my questions. Although the individual aides and nurses, have been good, our problem is the complete lack of any consistency in scheduling. Numerous times during these 2+ months, aide visits have been changed on the day of arrival minute. We never receive any advance information about nursing visits except for the planned days of visits. No expected windows of time for their visits are ever offered. We have complained about this for six weeks in a row, and the receptionists who answered the phones simply could not care less. The case manager nurse who took over for my mom several weeks ago has never been back. And with all the nurses, it is extremely burdensome when they never tell us an expected time of arrival, so we have to wait throughout the day wondering whether they will come at 9:00 am or 2:00 pm. It makes it impossible to leave home on these days to run errands, take a care-taking break, or anything. It is an unneeded stress placed on family that could be solved with simple professionalism of informing us of a time window for arrival. I agree with a few other reviewers here that while the care itself is not bad, the awful lack of communication is a problem that Masonicare neither cares about nor seems interested in solving. They seem clueless on what family caretakers are going through.

I was referred for PT/OT upon my discharge from the hospital. Six weeks later, they still have not…read moreset up my home care. I have called countless times and for the most part I never even get a return call. I have had home care many times and have never experienced anything like this with any home care company. This is inexcusable, unacceptable,and frankly UNSAFE.

My dad, a long time Alzheimer's disease sufferer, requires 24 hour ongoing care in his own home and…read moreGentle Hands was on hand to provide a very professional service to the delight of my father.

From the owner: As a nurse by profession I am particularly passionate the care we give to our clients in their…read morehomes. Respect, compassion, gentleness, understanding and empathy. We give optimum care at all times.

Working for Comfort Keepers as a PCA is very rewarding. I feel that I'm making a significant…read morecontribution to the well being and care of my clients. Office staff is supportive and attentive to their staff and client. Wendy L

I've worked for comfort keepers since 2018 and recommend it to employees and clients alike. The…read moreoffice is conveniently located in Wallingford and the other caregivers are great!

My sister in law was placed in Memory Care Sturges, it is a horrible place do not put your loved…read moreones here. Edna the social worker was rude and could not even do the correct paperwork when we tried to move her. The Drs. and Edna would not tell her family anything until we hired an advocate even though they had correct paperwork. My sister in law had 2 falls yet only notified us of one! My sister in law went down hill and died within 1 and 1/2 weeks. Please never place anyone you care about here!!!

Do not send your elderly loved ones to the Masonicare Behavioral Health center if you want them to…read morelive. While my father was not in good health and Masonicare will blame everything on Noravirus, COVID, and pneumonia (all three of which he caught while he was in their care), the fact of the matter is they dragged their feet and only released him when he was dying. I suspect they only did it then so they wouldn't have his death at their facility. Specific points: - It took them over 10 days from when he was first admitted to do anything with his medication. All of this was because they couldn't contact his main doctor to talk about the medications he was on. This should have been done on day one and only was resolved when I took care of it myself. It took all of an hour. - The patient rights they gave us at the beginning included the right to where your own clothes. We provided the three outfits allowed. Of the dozen or so times I visited my dad, only once was he in his own clothes. Sometimes he was in a cloth jump suit which is understandable, but several times he was in clothes I can guarantee were not his. It's a little thing but shows the attention to detail he received. -He entered being able to walk, albeit not well. After two weeks there he was no longer able to walk. -Throughout the process, the staff claimed he could not possibly be released because he was combative. Whenever I talked to the nurses or aides they never claimed this and he was bed bound for at least 3 weeks. I did consult a lawyer at one point to understand our options and without prompting he said the staff at Masonicare would claim someone was combative to have an excuse for keeping them there. Since you're not allowed to see the patients often there is no way to verify if they were being honest or not. Given that he was knocked out or asleep often I'm skeptical. - When they finally said he could be released, they took an additional two weeks for "assessments and paperwork." They repeatedly missed times they said this would be done. As I said earlier they basically only released him when they sent him back to a normal hospital. - In the six weeks my dad was in their care, he lost over 30 pounds (from 150 to 120). They tried to fix his "depression" to only cause this to his health.

We have had a wonderful experience with this agency. The caregiver is extremely professional and…read morecaring. A perfect match for our mother! Staff calls periodically to check in and I feel that I can contact them with any concerns at any time.

Assisted living services is a family oriented company who truly cares for their clients and…read moreemployees!

Honestly Im still using them, but the communication and training is an issue. I think the care…read moregivers need to be taught a few things about cleaning, elder respect and psychology of patients with dementia and how to coax them to do things they need to do, like bathing, changing their clothes regularly and other personal hygiene stuff. Also the caretakers need to clean the areas most used by the patient more than once a week, especially bathrooms. I was told when i hired them that i didn't need a cleaning company or a pet care person any more , so I let them go . The girl also had a car for transportation which is no longer the case and its a big issue for an elder to be stuck with no freedom especially since we took away his car and license for safety concerns. I was also told that she would water plants . This all seemed a reasonable expectation for $10000 a month plus $70 dollars each week for food. Its expensive as hell. Now the story changes as the employer and employees change ,and it becomes an effort to get the proper care. Experience is lacking and training is really needed, so is consistency. I wont say they are terrible, because there are really horrible companies out there that are just taking advantage of people and throwing anyone in there, but when i hire someone to care for my parent, i don't expect my parent for whom I have POA to be calling the shots and telling the person what to do and what not to do especially when they are not the one who signed the contract. I just want my parent cared for and protected and living in a clean safe environment which requires an individual to walk around the home and make sure its safe and clean and healthy . I expect fresh air to be let in and being a fall risk, for the parent not to be left alone outdoors. It concerns me that the health of the care takers also seems to get worse and worse and weight gain is obvious and to see them sitting more often than my elder parent is an issue especially when the elder parent needs to be motivated to move and stay limber when over 90. This is not a job for everyone, mentally it takes a toll so the health stuff is understandable, but I'm paying a fortune for this service! One other note: I had spoken with the company about finding a more appropriate match for my parent and they didn't even discuss it with my parent which caused my parent to freak out and verbally go off on me when told with no notice they were removing the help he so loved from his home and replacing them, even though my parent complained about them constantly. My parent told them that day to get lost, fire her and ill hire her myself. Come to think of it my parent complains about me every day too. Maybe I should be fired. Oh wait I cant be I'm stuck with this responsibility whether i want it or not. Its not easy!

I arrived for a shift this morning to find another girl there to cover for me. There was a lot of…read moreconfusion because I didn't know why someone would be there to cover me when I hadn't called out. Called the company and spoke to M. M says she has it listed that I quit my job on Friday, but I never did. Calling Friday to unfortunately have to request to cancel a shift due to emergency unforeseen circumstances with my childcare, I would have expected to have a little more understanding during a global pandemic with school being out- but I didn't get that. I did inquire about any options I would have available regarding unemployment goes, but never physically or verbally quit. Ended up speaking to K in HR, and told him what had happened and that they said I quit when I didn't. He was of no help. He said it stands where it stands right now and that's it. An inquiry about unemployment options and having to cancel one case wasn't a full on voluntary invitation to terminate me and then say that I quit my job. They did what they did because they were upset that I had to cancel last minute. That was a very unprofessional move on their end , not to mention a direct reflection of how their company works . Also, they operate poorly. Every person I have cared for complains about the lack of relationships they have with caregivers because there are so many in and out. The say they give you bonuses and gas money for picking up cases last minute but I have yet to see any on my paystubs and I had been working there for about 6 months. I would not recommend visiting angels for care, nor would I recommend visiting angels for employment. The pay is low, survivable at the most, especially the nearly triple the rate they charge an hour, compared to what we are actually paid. They are greedy. You don't get to build solid caregiver/client relationships because you're always being jumped around. The staff has a few rude ones working there and I expected more especially during a pandemic. Stay away. They did something very wrong and unprofessional. Please look around, read reviews and hire private care. This place is terrible. Again, go elsewhere. Ps. Thank you for admitting you terminated me. Totally goes against what you as well as HR said to me on Monday about "quitting and requesting to be removed from my shifts..." after all, that is what your notes said, right? I have to screen shot that and save it... you slip up is very much appreciated.