We hired Masionicare at Home to look after my mother during her hospice care time at home. After…read morenine weeks, I can only say their service has declined markedly since we hired them in 2016 to look after our father in similar circumstances. Our biggest gripes are the awful scheduling services, and the very gruff, uncaring women who answer their phones. 90% of my phone calls to the central number leave me feeling the person answering the phone resents being bothered with my questions. Although the individual aides and nurses, have been good, our problem is the complete lack of any consistency in scheduling. Numerous times during these 2+ months, aide visits have been changed on the day of arrival minute. We never receive any advance information about nursing visits except for the planned days of visits. No expected windows of time for their visits are ever offered. We have complained about this for six weeks in a row, and the receptionists who answered the phones simply could not care less. The case manager nurse who took over for my mom several weeks ago has never been back. And with all the nurses, it is extremely burdensome when they never tell us an expected time of arrival, so we have to wait throughout the day wondering whether they will come at 9:00 am or 2:00 pm. It makes it impossible to leave home on these days to run errands, take a care-taking break, or anything. It is an unneeded stress placed on family that could be solved with simple professionalism of informing us of a time window for arrival. I agree with a few other reviewers here that while the care itself is not bad, the awful lack of communication is a problem that Masonicare neither cares about nor seems interested in solving. They seem clueless on what family caretakers are going through.

I was referred for PT/OT upon my discharge from the hospital. Six weeks later, they still have not…read moreset up my home care. I have called countless times and for the most part I never even get a return call. I have had home care many times and have never experienced anything like this with any home care company. This is inexcusable, unacceptable,and frankly UNSAFE.

They worked with my Dad while he was alive and we loved them. Most caring staff I could of ever…read morewanted.

From the owner: We are a non-medical home healthcare service looking to provide care for you and your loved ones…read more We service all of New Haven County and if you still happen to be outside of this county, still contact us!

Average rate of care.Issue for me was payment. I had arranged to have my credit card billed which…read morehappened. 6 months after care was discontinued I received a large payment made on 2/17/2025 to my credit card. I learned that my first week of visits in June were not billed. All other visits were paid. I feel this was poor book keeping practice. In addition, I was not notified that this was taking placed. I was surprised to see such a large sum $440 taken from my credit card. So, it took 6 months to bill me. I did have planned other uses for my card. I should have been notified that this was taking place.

Compassionate, hardworking caregivers. The support staff is knowledgeable and communicates well.read more

My dad, a long time Alzheimer's disease sufferer, requires 24 hour ongoing care in his own home and…read moreGentle Hands was on hand to provide a very professional service to the delight of my father.

From the owner: As a nurse by profession I am particularly passionate the care we give to our clients in their…read morehomes. Respect, compassion, gentleness, understanding and empathy. We give optimum care at all times.

This rehab is great. They care and they do a great job at communication. Both my parents have been…read morein this facility and I can't express enough how much I've appreciated their partnership in getting my parents healthy enough to come home. They hold great events to address the mental side of healthcare and make it feel more like home. A special thank you to Rhi and Leomaris for their true concern and care! Thank you for making a difference in my family's lives.

My mother of 93 had fallen and suffered head injury and brain trauma. After a hospital stay, she…read morewent to Regency for continued care and therapy. The staff at Regency was outstanding! From the office staff (who was most helpful) to the kind folks who assisted with my mothers recovery, I was very impressed with her care. She did exceptionally well, and recovered quickly. She is now home and continuing with additional physical therapy which Regency setup as well. Many thank to all who made this possible.

We have been working with Euro-American for 3-years and have been very pleased with their…read morethoughtful, responsive, professional handling of our relationship, from the CEO level right on down.

I have only positive thoughts about EAHC as an employee of the company. I was impressed…read moreimmediately on first meeting the staff when I applied for a caregiver position. The administrative staff is very professional, and thorough in the hiring process , as well as warm and caring and supportive of clients and family members as well as the caregivers. I give this company top rating and feel very proud to be part of this winning team! Laurie D. Caregiver

If you're thinking about sending a loved one to this place, be advised that you're going to spend a…read moreLOT and get little. So over $300k to get in, and another $3k per month rent, and your family will never see a dime out of it. My Mother was there for about 8 years, and every year was worse. The maintenance of the facility is OK, but it took them months to do simple hall painting. Do they make improvements or replace things while you're there- nope Mom had to go to the rehab facility, and was very despondent that all they did was put her in a wheelchair and left her in the hall. Mom hardly ever complained, but she was in tears begging me to get her out of that place. I managed to get her back to her apartment, and got live-in care (NOT through the absurdly expensive Masonicare people!), and then I get a call from State of CT, with Masonicare accusing me of Elder Abuse, because I took her out of a place that did NOTHING for her except suck up massive sums of money. It's good for them that I live 1200 miles away or we would have had a VERY direct conversation. Thankfully I found a great live-in for Mom who took fantastic care of her for over a year until the Parkinsons took her. Even when the live-in Rose left, she said she'd never care for anyone in there again -"they're nasty and all the want is $". Yes, I agree. I sent a note to their CEO in June 2020 mentioning some of these things and that they really needed to update things such as being able to get electronic billing and paying (it is the 21st century), and never got any form of response. There are other places for senior living. If this place is really on your consideration list, think long and hard about it, since if they can't make a dollar on it, they're not really interested. While they IMMEDIATELY bill for everything they can think of, after Mom passed, they submitted some bogus bills, and I told them they could pound sand. They eventually admitted that, OK, costs after she died were probably BS. THEN, they owed me some $ back (rent paid in advance, and it took FOUR MONTHS to get it, as they had some nonsense about waiting for costs to come in. When it was my turn to pay, the costs came in within day, but when they owe me money back- MONTHS! Anyway, I have very little good to say about this place. Very little. There's much better I'm sure.

I truly expected a better customer service experience, but am consistently disappointed. The staff…read moreare out of control and the management has not addressed the antics. They park in the spots near the building when this is a place for elderly! They should park farthest away. So many times I hear curse words from the kitchen staff and cooks, this is unpleasant and not what I would expect for the money!