Everyone in scheduling, insurance verification, and at the location were a pleasure to deal with…read more Every person was kind and professional, thorough with explanations, and got my husband a CPAP machine very quickly as he had been struggling for a long time. I really appreciated working with Healthcare DME and recommend them!

I rarely leave reviews, but I feel strongly that other families need to be aware of my experience…read morewith this company. I chose this DME provider because they were one of the only authorized providers in the area for Cubby Beds and had positive reviews--though now I question their authenticity. In August, I submitted all required documentation for my son's Cubby Bed, including a detailed letter of medical necessity and prescription for the full system (bed, canopy, mattress, and tech hub). My insurance approved everything quickly and without issue. However, the DME company submitted the order incorrectly as only ONE unit of durable medical equipment. When I called to clarify, I was told it should have been submitted as FOUR separate units. This forced me to go back to my insurance company to correct THEIR mistake, causing unnecessary delays and confusion. After finally getting approval corrected, the bed was delivered--but without the tech hub. When I followed up, I was then told (months later, on December 30) that the tech hub was actually a FIFTH unit that had never been submitted. Again, I had to contact my insurance company myself to fix their error. My insurance approved the additional unit immediately, but because it was approved on December 30 and the company was closed for New Year's, the order was delayed and the tech hub went on backorder. I was assured it would still be delivered and backdated. It is now April, and we still have not received the tech hub. To make matters worse, our insurance has since changed, meaning we will likely never receive it. This is not just an inconvenience--this is a serious safety issue. The tech hub includes monitoring features that are critical for my son, who has epilepsy. This equipment could literally help save his life during a nighttime seizure, and we are without it due to repeated errors and mismanagement by this company. The lack of accountability, poor communication, and repeated mistakes throughout this process are unacceptable. I strongly urge other families to choose a different DME provider. This has been an incredibly frustrating and concerning experience, and no family should have to fight this hard for medically necessary equipment.

An absolutely horrible sequence of caregivers for my disabled mom with early onset of Alzheimer's…read more The incredibly unqualified and inexperienced, 20-something "caregivers" took advantage of my mom's memory difficulties to not to any of the requested care, all the while marking off on their accountability sheets that they had provided the requested care. They sat on her couch scrolling their phones, lied about not having access to the laundry room, and the made her even more afraid to have them wash her hair than she was in the beginning. The office has not resolved my complaints and request for at least a partial refund in over 6 weeks. Visiting Angels basically stole from my mom, whose only income is social security, for the two months we tried to get them to provide the services they promised in the care plan we requested. Run, don't walk, away from their slick sales pitch. There is nothing compassionate nor caring behind Visiting Angels' facade.

As stated by others Ann Arbor management is arrogant and inexperienced. This is not a group of…read morehealthcare professionals that are certified or credentialed. They will solicit a contract and are absolutely negligent in providing service. No care plan written and discussed with the supposed health aide. They are taking on medical care that they are not trained nor skilled to perform, it is simply a money grab. I believe the national company has high standards but individual owners such as Ann Arbor lower the standards and poorly represent them.

My parents contracted with Home Instead for night service, and there were some real issues. Bottom…read moreline, I would not engage the Ann Arbor Home Instead location's services again, nor would I recommend them to others. Most importantly, they don't have systems in place to ensure that they are providing services. The contract was for 11pm - 7am coverage. One night no one showed at 11. At 11:30pm my father tried to call the 24-hour line, got an answering machine, and no one called back until 8:30 am. It turns out that the aide had overslept and didn't know what to do about it. The 24-hour line was supposedly down, which was why no one called back. If the goal is to provide consistent and reliable service, this was clearly a fail. Additionally, a new aide came by early for "introductions", and time was charged for that early, unscheduled, time, despite there being no indication of such a procedure in the contract, nor was an early arrival requested. On another day, the aide stayed a quarter hour late, not providing care, without having been asked to do so, or needed to do so, and the company charged for the extra time. Lastly, the company indicated that they would contact my parents' insurance as they had worked with the insurance company before and that the insurance company would pay them directly. Despite having a note in my parents' log that the insurance company was contacted, the insurance company had no record of such contact and indicated that they would never pay directly to the aide service. If you are looking for consistent and reliable nighttime care, this is not the place to find it.

From the owner: Home Instead provides personalized, non-medical in-home care for older adults in Ann Arbor, MI. Our…read moreCare Professionals support daily routines with companionship, personal care, meal preparation, light housekeeping, transportation, medication reminders, respite care, and Alzheimer’s and dementia support. We build flexible care plans around each family’s needs, schedule, and preferences so loved ones can stay safe, comfortable, and connected at home. We proudly serve Ann Arbor and surrounding areas with dependable care and clear communication for families. Call today for a free care consultation to see how we can help your family.

Renee and her staff from Compassionate Daughters answered the call in a desperate time. I was in so…read moremuch trouble, I didn't know how much trouble I was in. They were flexible, understanding and attentive. Thank you for being there for me and my loved ones.

We called Compassionate Daughters Homecare shortly after our mother entered hospice. Renee came to…read moreour house that same day, listened to our needs, and was able to have an aide come that same evening. We so appreciated Renee "hearing" how much we needed night-time assistance, so we could get some rest. Her team member provided seamless care for Mom overnight, quietly and competently, allowing us to be refreshed for the next day. Truly, the name exemplifies the important service Renee and her team provide. A. G. and B. L.

Worst agency I have ever worked with. They don't show up and don't call to tell you they aren't…read morecoming. If you care about your loved one's being taken care of properly DON"T use this agency. The really need to change their name because I don't think they care I feel more like an after thought. The manager at this site is the worst.

Provided ride that I needed for a minor surgery where they had to wait at the location. Just what…read moreI needed.

Reliable Home Care is VERY reliable! Love the employees and everyone works as a team...very…read morededicated and committed to helping their clients. They have done a wonderful job caring for my grandma. I would recommend them for your loved one. Jay Snay

This is the most unreliable company ever, the manger sent me to a client with out even interviewing…read moreme, she did no background check, had no knowledge of my skills, to my surprise the client needed more care than I could provide, when I called to ask for information/ instructions I received no answer or call back. I could go on about how unprofessional/ unreliable this company is, but I'd rather not, I'm just going to say this company is not reliable in any way shape or form.