I cannot say enough good things about the Gilbert Residence! I was in a desperate situation to move…read moremy Dad as quickly as possible due to his dementia diagnosis and they made everything as smooth and seamless as possible. I can now sleep at night knowing that my Dad is being well cared for in a facility that is clean, comfortable and so welcoming to its residents. A big shout out to Damita and Lindsay for being so kind to both my father and I as we work through this transition... I am so thankful for all of their support!

Wow ! Helped my son in law move his mom into her room today.....honest to Pete, from the employee…read morein the parking lot--- smiling--to the Environmental fellow, Mike, who helped us a lot, to the so nice daily medical assistants, to the wonderfully understanding people at the door who helped us with entry and exit , to every single person we met today, they OWN caring and the we are confident that this is the place for 'Mom'......awesome....a great feeling.

My father has been here twice in a year and loves it. He says the food is terrific and they work…read moreyou hard but don't overdo it. He didn' spent 3 weeks here last November and another two recently.

Well, it's sad to say they desperately need help with staffing and Administration, too. Wondering…read moretoo about the Ombudsman. It's atrocious that they can't follow HIPAA guidelines or hold family conferences to provide updates on patient care for out-of-state members. It's like putting the sole responsibility on the patient for inviting them, when it's their responsibility. Geez, what a crap shot administrative concept, and the communication is questionable. From day one of my mother's stay for rehabilitation, they were given my phone number as well as my email address to track her progress. Since they don't have a patient portal where you can review documents, this feat was difficult for them to even comprehend. Let's say it's more about chasing after them to see anything given, maybe only at the time of discharging the patient, in a fury. It was evident from day one, stepping in to help my mother, that I questioned the operational integrity. I tried to reach the Director of Clinical Services, but her voicemail was out until 01/26/26. It was already February 15th, and it never got changed, though supposedly she was there. I questioned whether they ever had operational or staffing meetings to get everyone on the same page (?). Either way, after all the caustic situations with her at Glacier Hills Rehabilitation/Trinity Health, we decided to file a Grievance, and now I'm waiting to receive the documentation from the Corporate Office in Livonia, Michigan, from Julie Winkel, Corporate Administrator. I feel lucky that we filed a Medicare Appeal referencing non-quality care, which hopefully they'll get a State Audit.

My mother spent close to a month at the facility for rehabilitation. The majority of staff we…read moreencountered were kind and any issues experienced were quickly rectified and never repeated because we were quick to voice our displeasure and communicate what was acceptable and what wasn't. We were also able to pop in at different times during the day and were very visible. The coordination between the facility and my mother's doctors went well. We noticed that there is definitely a hierarchy among the nurses and aides instead of a "team mentality" with the goal of caring for the patients. One negative is the food. It was subpar and at times unidentifiable. Another negative was that there seemed to be a shortage of aides. There were several evening where there were two or one working in my mother's section. The Tuesday after a holiday, only one aide showed up to work. The company really needs to address the low morale and If you are looking for a facility for your loved one, I would recommend this one HOWEVER it is important to advocate for your family member by being present as much as possible.

My dad was transferred here for rehabilitation of a broken hip. First the good. The venue is nice…read more The physical therapy team were good people. They tried to help. They were pleasant. They were professional. Now the nursing and in room care: HORRIFIC. Food always ice cold. If there was ice cream with the meal, it was a puddle of liquid. REPEATEDLY, not just on an occasion or two. We lost track of the number of times we asked the nurse or nurses station or left notes at the nurses station and they ignored us. Many times, just asking for something was met with eyes and looks of sheer anger. How many times was the catheter bag left open? At least a half dozen times. Carpet soaked in urine. The in room stench not fit for anyone. While he was unable to walk, he required a bed pan. Most nights when he called for one, no one brought one. One night, after waiting for hours, he soiled himself. The nurse who finally came to his room began screaming at him to walk himself to the bathroom and clean himself. He wasn't capable of standing without assiatance. His last night there, someone stole his personal wheelchair pedals from his room. When we checked him out, there was a fresh bandage, still in its packaging on his nightstand, to be applied to his bed sore, dated four days prior. Four days and not one nurse changed his bed sore dressings. If you take your loved one to this place, you are placing their lives in danger. Nothing but neglect.

I really wanted to give 4 stars, but depending on who you get, the qualify of the care and…read moreattention varies. Some staff are invested from the start to finish, others are eager to get you discharged as soon as possible. The staff members were all friendly and welcoming, but be mindful of who you are assigned... you could be in good hands or you could feel "rushed".

This place has gone down hill significantly. My mother was in the rehab place years ago and it is…read morevery different now. My brother was accused of drug seeking following a painful surgery. The RNs/MAs don't like it when someone can advocate for themselves. My brother has gone 2+ hours without meds. They are changing his treatment plan without his consent or surgeons permission- which is a violation of his rights. I would be worried of a senior family member being neglected due to their treatment of my brother. AVOID!

My father was there for the alotted time. They allowed him to fall 3-4 times. There were CNA &…read morenurses who wete disrespectful to him and rough when handling him.

My recent experience visiting my aunt revealed that this place is still profoundly lousy…read more She would call multiple times a day in a panic, claiming to be up to 5 hours late on her medication and about that long also sitting in her own excrement. Out of all the places I've seen visiting my aunt, this one is.....pretty awful. Super short staffed. 2 workers and 1 supervisor for the entire area. During business hours they tend do have enough hands on deck but in the evenings and weekends there is a dangerous level of inattention that goes down. Tell your loved ones to stay away from this place.

Think of everything negative you can about a nursing home/ rehab center. Kick it down a notch. I…read morewould not send a rat here much less someone I loved. Soooo. I have a long long tale I will not bother to bore you with. I have been absent from Yelp forever. I love Yelping so you know it was not by choice. I was sick, incredibly, horrifically sick. The kind of sick where you get a priest in to see you just in case. Long story short I lost a body part. To paraphrase Beatrix Kiddo to Sophie Fatale in Kill Bill Vol. 1, any body part you lose *will be a part that you miss*. I was flat on my back for over three months and needed rehab for my old lady results as well as navigating my missing bit. I ended up here. Don't ever let this happen to you. You have a choice, make it wisely. In my 30 odd hours here they failed to reattach my wound vac, failed to assist me in care that I needed and allowed some random person to wander into my room and scare the bejesus out of my half unconscious self. The food was worse than any I have ever encountered to boot. Granted I was turfed here on a Friday. It was miserable. Staff eventually got to me and were extremely apologetic but too little too late. Besides the atmosphere alone here is depressing and shabby as heck. TV is like the 70s. The smell is awful, everything is extremely worn and cheap. I wouldn't go back if they paid me. Ever!

How rude and obnoxious they are to my cousin and his son. They gave my cousin the wrong medicine…read more They kicked the son out in the cold where he had no where to go.They should all be fired and get a new batch of caring individuals. Major problems with meals and cleanliness in rooms. They claim to give treats and snacks to their patients but not true....... I wish my cousins could Go to another rehab.

Adding to what Mary E. stated. Villa At Park ridge also has a problem with retaliation and…read moreharassment against aides that speak out against the horrific conditions present. Care! What care? There is no appropriate care given. There were a couple of aides there months ago that I'd recommend to higher standard clean facilities if I knew of any near here.

I'm a current patient here and if I had a say I check myself out and crawl home somehow. I've never…read morebeen mistreated and made to feel so less than anytime in my life. I had seizure 11 days ago and lost use of left side of my body. At first I spent 6 days at St. Joseph Mercy Hospital, but needed to be transferred to a rehab facility to learn continue my recovery. Don't get me wrong half the staff is awesome but the other half(mostly made up of techs their words) are horrible. I don't feel safe and I'm not the only one. Been here 5 days now and it has only gotten worse the more I witness.

Mom is getting excellent care and the staff really seem attentive and friendly. We visit often and…read morehave only had positive interactions with everyone there.

The care here is excellent the rehab staff work tirelessly. Often short of staff but you would…read morenever know they give each patient the time and care that they and the insurance company request. Jenifer and her staff are top notch. The nursing staff is excellent jadeie Glenda imesha Angela Elizabeth Tiffany a wonderful group. And the cenax hold the shift Kayla Rashad's Katherine Jenifer Malcolm and can't forget Mona Lisa The dietary department has a wonderful staff chef Erica Cindy kemet Brandon and staff from the administration Olivia Renee Tara Amanda and all support staff mark Matt zeke Jenifer Lavinia and the doctors a well rounded staff I was treated like a human being The rehab staff is so caring Danielle Sonya. Omni'd takes time with me and Jenifer manages a great department The activity group is excellent. Led by summer Jayne and Davi great support and the workers here really care about the patients. What a great experience Deborah G

We are so thankful that our loved one ended up at Regency on the Bluffs. Everyone--i mean…read moreeveryone--was so caring, supportive and professional. They are all very hard-working. I know, because I spent almost 24 hours a day there during my husband's last days. (We had hospice care while he was there.) SO I was able to observe the staff around the clock. There were therapists of all kinds: physical, occupational, speech, respiratory, etc. Doctors, and P.A.s who checked on him. Social workers, etc. Best of all were the nurses and aides who attended to his needs--and ours--with understanding. We are truly grateful to Regency.