Absolute 5-star experience from start to finish! We recently used R.I.G. Roofing for a project on our family home at Lake Mirror in Winter Haven after dealing with a frustrating roof leak. From the very beginning, their coordination was flawless. Their website was incredibly easy to navigate, and after filling out the contact form, we received an immediate response. Wow!The entire process was completely seamless. Every single step--from the initial consultation to the inspection with a higher-level manager, receiving the estimate, the actual roof work, and the follow-up care--was handled with total professionalism. It is clear that every department at R.I.G. works hand-in-hand. The office staff was wonderful with scheduling, and the representatives, managers, and roofing crew were all courteous, skilled, and professional. Problem identification was transparent and quickly done due to the drone images of our roof. What impressed us most was being allocated a specific representative, Mr. F., who was our designated go-to person for everything. Whether it was rescheduling, making adjustments, or just checking in, Mr. F. took immense pride in his work. He even came back twice just to be 100% sure that the job was completed immaculately. A very special "Thank You" to Mr. F. for going above and beyond for our family! This company is a shining star and knows exactly what it takes to be among the very best. We highly recommend R.I.G. Roofing! read more

They took a 5k loan out in my name w/o permission. Then took their sweet time getting back to me. I missed out on a 10k grant to get my house fixed. read more

If there were an opiton for zero stars that would have been my choice. Nothing good to say about Lens Roofing who is now out of business they were DBA RIG Roofing more appropriately named Rigged Roofing. James Curtis owns Rig Roofinging opens shell companies that rip people off and then they go out of business i.e. Lens Roofing. I hired Lens Roofing who was a front for Riggs Roofing. I think Rigged is a good name for this company as my entire roof was rigged. The paperwork I signed says Lens who is now out of business, I am guessing they have a trail of destruction with other customers. When Lens Roofing said the job was complete, the first rain came pouring off the porch into the bathroom door saturating the wall. I took photos of the drywall which I repaired at my expense. I never sent them a bill for the damage. A few days later they had 8 workers show up and spent most of the day on the roof. I thought it must be bad if they had to spend a whole day with 8 workers after they said it was complete. There crew seemed very disjointed. I came home and found five of them sleeping in my garage. The water stopped leaking into the bathroom but continued to pond and puddle on the porch which is flat. I called Lens Roofing 7 times and was told the roof met code and it was fine. They reluctantly had their own inspector come out which said the roof met code. I questioned why they are allowed to hire their own inspector as the consumer is remains vulnerable and unprotected. The water remains on the roof for more than 36 hours. They did not use peel and stick rather a cheaper version. The material they used is not laid down in one piece rather sections of paper that are now peeling up in a various places exposing the wood on the flat porch. They nailed the shingles in too far so that the shingles are coming up and could blow away in the next storm. There was a delivery of material including plywood which they did not use. I came out in the morning, and it was gone. They sent someone out very late at night or early in the morning to collect all their materials which I paid for according to their invoice. I have had 5 independent contractors look at the roof. All said it was faulty and should be replaced. Galloway did a video and narrative which I sent to my attorney Dale Lewis who specializes in roofing defects and Sarasota complaint and licensing board. I have not been able to rent or sell my house as I am still dealing with the roof issues. The roofing contractors said the porch could be leaking now or will leak at some point in the future as the puddling water will rot the wood as the paper is peeling up. I finished the inside of my home this past year which had water damage in several rooms from the hurricane. If the porch starts leaking it will create more repair damage that has been newly renovated. read more

RIG Roofing - puddles of water 72 hours and counting - Roofing Near Me - Winter Haven, Florida

See all

I recently purchased a mobile home with a 4 year old metal roof that began to leak. I thought to myself this will be a long shot that RIG Roofing will do anything for me, so I made the call to RIG and they said we can have someone out tomorrow to look at it. My first point of contact was Ty, very nice young man. Ty got on the roof and discovered the problem. He said he would back to me tomorrow. Ty's boss Cory came out to get a better look and said it would be covered under warranty but it would be a few days before they could get to it. We had a downpour and water was leaking through the ceiling. Ty came out after hours to tarp my place. Cory had his crew repair the problem and while they had the roof apart, they installed 3 vent for me at no charge. I would highly recommend this company especially Cory and Ty going over and above to make sure it was taken care of. I see a few negative reviews here but that has not been my experience. read more

If I could leave less than one star I would. This individual, Cory Bowen- the production manager. came to look at an issue we've had since 2025 when our roof was replaced. The company agreed to repair a certain part of our ceiling through another contractor THAT THEY SELECTED. Apparently he was not well vetted thoroughly because within months the ceiling start falling again. So Cory came to my residence to look at said job and was absolutely the most unprofessional, rude, arrogant individual I've heard. Not only did he verbally disrespect my husband, my children heard all of it. This is not the first issue we've had with this company, even before the roof was started. Please steer clear and spend your money elsewhere. And for a "faith-based" company to have someone like this work for them and speaking the way they did to my husband is absolutely not acceptable. read more

If I could give a - 100 I would. Hired this company in October 2024. Had roof installed December 2024. On the day of installation, bales of shingles were DROPPED on my roof, not placed, which caused pictures and nick knacks to fall off my walls, the house to shake, and cracked my ceiling inside in 2 different rooms. Reported this to the company, and because it was 2 weeks before Christmas, I was told it would be after January 1 2025 before it could be looked at and fixed. As of today, June 20, 2025, and after repeated promises from RIG employee Cory, my ceilings are still cracked and now our phone calls aren't being returned. This is totally unacceptable and we'll probably have to take legal action. DO NOT USE THIS COMPANY. So much for being a "Christian" business.​ read more

4 Days ago I noticed a hole in my flat roof!! It was raining.. next morning I called another company based on radio advertising (RBR) explained my situation and the fact I had a hole on my roof and it was raining!! I was told a person would call me .. 5 hrs later no call!! At that point I need to speak to someone!! Water was coming inside the house so I called RIG roofing explaining the situation!! I got scheduled an appointment for next day !! Nathan came early inspected my flat roof and my shingle roof !! Nathan explained his findings and offered a solution!! By the time the other roofing company called back my roof was fixed !! I would recommend RIG roofing for their professionalism and quick response!! Thank you Nathan and RIG roofing. read more

RIG Roofing replaced our roof a few years ago and the whole process was professional and hassle free. We were notified when materials were ordered, to be delivered, when workers were going to start, final walk through was complete and they even scheduled a free wind mitigation inspection to give to our insurance provider - which has saved us money on our homeowners insurance. Since then we've had heavy rains, storms, high winds - all the typical Florida weather lol and there have been no issues with the roof. We are 100% satisfied and have referred multiple neighbors, friends and family to RIG Roofing. read more

I will not recommend RIG to install a metal roof. Our contract stated our roof would sustain 150 MPH wind. Hurricane Milton didn't reach 150 MPH wind in our City. During the hurricane some screws came a loose causing rain to come through the ceiling and leave a brown spot in our bedroom. They didn't honor our contract. Now me have to pay to have larger screws installed. Screws were ordered and workers came out with the wrong size. It took 3 weeks for the wrong size to come. Why would you order the same size? Now we probably have to wait another 3 or more weeks to get the correct size. And we have to pay for this. How inconvenient can it get? RIG doesn't honor their contract. read more

We contracted with RIG to replace our roof and repair aluminum ($25K worth of work). After the work was done I went to the home to prepare for renters. When I arrived one of the lighting circuts would not stay on. Had to hire an electrician to source out the problem. There was a short in the kitchen ceiling near the window. A new line had to be run from the kitchen to the dining room to bypass the short. The work cost me $1,600. The lights worked previously and the only thing that happened was the work done by RIG. The electrician confirmed that the short was caused by the RIG workers. When notified of the issue, RIG refused to accept any responsibility for the problem. CAVEAT EMPTOR! Would not recommend RIG. read more

Called RIG roofing 11 months ago to fix a leak in our roof. They came out gave us a quote and fixed the roof that week. Very professional! 11 months later we noticed a wet spot in the same area as before. We called RIG roofing again and they came out and fixed the roof with no charge. They stand by their work, word and product. This is a family owned business the father and son are very kind, caring and professional. We will probably need a new roof soon and without question we will be calling RIG roofing. read more

AMAZING COMPANY THAT STANDS BY THEIR PROMISES! My husband and I had our 17yr old roof replaced in August 2022 just a month or so before hurricane Ian! It looked amazing when they completed the project, awesome clean up considering the thousands of nails and other materials they have to deal with. After the storm came through it held up strong and still looks great! More importantly their team is OUTSTANDING from communication in the office to their field ops team, by far the BEST out there! Their principles and values they stand by set them apart! You can 100% TRUST RIG's TEAM from beginning to end that they will strive to do their very BEST! read more

Please do not hire this company. They were contracted to roof my daughters house and they did an awful job. Within months it leaked. They said they fixed that but then they didn't hook up the dryer vent and she didn't know until much later when rats were in the attic because they failed to replace rotten wood when they did the job. Now she has dryer link in the attic and expose electric wires from rats and they are refusing to fix it saying the shrubs caused rats not their open whole and rotted wood that failed to fix. She has hired an attorney to have to force them to fix it. Steer very clear of these crooks. They will take your money but not only don't do the work paid for but also Refuse to make it right when they messed up. read more

Service good, responded, showed up on time and were friendly and prompt I just got a competitive company to do the same job for less than 10% of what they wanted, that don't make them bad, I may have got the bad deal... we'll wait and see read more

i contracted with rig to fix a leak in my roof a month before the hurricane. They never returned my calls for a date to do the repair - even after I repeatedly called them. About a month ago i called and told them to return my deposit, they said they would- they did not. Each week I called , each time they said it would be in the mail the next day. I still have not received it.. They have never once called me or offered an apology. As far as I am concerned these people are unreliable at best, liars at worst read more

Furious would be the most appropriate word to describe how I feel about this company. We decided to go with RIG because of their stellar reviews. When the initial guy came out to give the estimate, I was convinced we made the right choice. He was the epitome of profesionalism, answered all of my questions, and left me feeling very confident about the choice we made. All of this, and my ceiling, came crashing down when I returned home today. The first thing I noticed was how torn up the yard was - tire tracks deeply embedded into the ground because they did not stay on the driveway; but these things happen. When I got out of my car I saw my australian tree fern was shoved into a bush. Apparently it was in their way so they just shoved it wherever it happened to land. When I got to my steps there was debris everywhere and a potted palm broken because when they blew or swept off the roof it was irrelevant to them what was below - no need to bother moving anything or placing a phone call to see if someone could come home. Saw dust covers the sink and counter on the porch. Taken individually these are small things and I could grind my teeth and bear it; at least the roof is succuessfully repair (only time will tell). However, when I walked into my bathroom, the ceiling had come crashing down. Apparently no one ever thought to be a bit ginger given that I had an active leak. No consideration for this was given whatsoever. I have no idea what crew they hired to send out or even if it was their own men, but I can tell you one thing, I would never in a million years recommend this company to anyone. My home is literally trashed inside and out. I must say I must have a black cloud over my head given that so many others have said such glorious things about RIG, but I can assure you that my experience with them has been anything but positive after the initial estimate. It's a nightmare! read more

See all

We hired this company to replace our roof last year based on the great reviews we had read. But our experience after that fact was very disappointing and unsatisfactory to say the least. Our roof was less than 2 years old when hurricane Ian came thru. The storm took off a whole row of shingles. ( 50 to be exact) per RIG's rep. It took 3 calls an email and a bad review before we received a response. The guy that sold us the roof can out and sent us an estimate of 1700.00 to replace missing shingles! Oh and did I mention that we paid almost 16,000.00 for the roof in April of 2021?? O ok yes we did! And when we asked about the change the rep said that the warranty didn't cover the hurricane cause it was an act of God! What a crock!! The sunshine the rain and the wind are all acts of God they most definitely aren't controlled by man. Any ole excuse will do to get your money and not honor your word! I will pay RIG 1700.00 when he'll freezes over which would also be an act of God!! AVOID THIS COMPANY AT ALL COST! read more

We recently had our roof replaced by RIG, and will not do business with them again. Here are some of the reasons: * We were told that work would begin 3-5 weeks after signing a contract, and that someone would call to set up a specific time. Less than three weeks later, a work crew arrived at our home with no advance notice, on a day that was not at all convenient for us. * On the day the crew arrived, we had an early-morning appointment. When we returned home, we found men on our roof ripping off shingles, etc., and throwing the material to the ground wherever it was convenient. This included our native plant garden, in front of our house, which was crushed. Many of the plants were destroyed, and others are still recovering. (RIG later credited our account $100 for replacement plants.) * When the crew arrived, they found our back yard fenced, with a locked gate. Our dog was in the yard. Rather than make any attempt to contact us for instructions, they broke into the yard by dismantling the latch mechanism on the gate. They then decided, again without our input, where to relocate our dog. * When we arrived home, my wife had been advised by her doctor to stay home, rest, and relax for a day or two while recuperating from a minor procedure. When the crew was told this, they responded that, having already started, they could not stop without exposing our house to potential damage should it rain while they roof was partially missing. (There was no rain forecast for at least the next several days.) Rather than rest and recuperation, we were subjected to two days of scraping, hammering, and heavy footsteps on the roof. * At 6:00 PM on the first day, we asked the crew to please stop for the day, so we could at least have a couple of hours of quiet at dinner time. They refused to stop until we threatened to call the police and have them arrested for trespassing. * On the second day, a little before 9:00 AM, the crew somehow snapped a faucet off the exterior of the house. We had to shut off the water supply to the entire house until it could be fixed. We were told that RIG had an arrangement with an emergency plumber, who would be there shortly. A short time later, we were told that he was "on his way". After lunch, we were told that RIG did not know where the plumber was, or when he would be there. He eventually arrived, repaired the broken pipe, and replaced the faucet. We were without water for over 6 hours. * When the crew left at the end of the second day, they left bits of roofing materials and a great deal of shingle grit in our swimming pool and scattered about the pool deck area. A couple of weeks later, after a follow-up visit from a RIG representative, we were told that someone would come out and clean it all up properly. A week after that, we contacted RIG to see when that might actually happen. We were told that we were "first on the schedule" for the following day and that they started at 7:00 AM. We rearranged our schedules accordingly. Around 8:30 AM the next day, we called RIG and were told that the crew was working on a different job, and that they would come to our house later that day. No one could tell us when that might be, and no one recalled having said that we could expect them by shortly after 7:00 AM. At that point, we told them that we were done with them, and to tell the crew NOT to come to our house. RIG credited us another $100 in compensation, and I cleaned up the mess myself. In short, RIG's work crew, after entering our property illegally, exhibited an indifference to our needs and caused damage to our property, and communication with the staff and office personnel throughout this ordeal ranged from nonexistent to misleading. Based on our experiences with RIG, I will not recommend them to anyone. read more