Following is a copy of my experience to the BBB.
Consumer's Original Complaint :
Windows were installed on 4-14-15 and over a period of 4 months I have repeatedly been ignored with concerns regarding the product and installation.
On 4-18-15 called B.D. he told me he would come and finish the window installation, which included replacing some of the siding. Said he would be there after 3pm. Never showed up and no one called to explain.s
On 4-23-15 I called A.C. to fix a window that was not working properly. He came and could not fix it. He said B.D. would be here first thing in the morning 24th) to repair the problem. He did not show up at all that day and no one had the decency to call and tell me why.
I called A.C. on the 24th to tell him B.D. did not show up, and did not reply to the voicemail I left. I still had a broken window. I left this on voicemail also. Neither of these men returned my calls and I had to seal the window with boards and plastic. Leaving it unlocked and us vulnerable. By 5pm the next day neither call had been returned.
4-27 Called Ryman office and asked to speak to Mr Ryman. I was told he would call back. He never did, instead he had A.C. call. A.C. apologized and said B.D. would be out to fix the now 2 broken windows. Instead they sent a young man that could not fix the windows and in his attempts ripped the window screen. Mr. D. arrived at 5:30 and fixed both windows and said he would take the screen to be fixed and would bring it back on 4-28 to reinstall it. He also found 2 windows with bent lift rails and said they were under warranty and would order new sashes and would install them in about 2 weeks.
May 1st called B.D. about my screen that still had not been returned when it had been promised for the 28th of April.
He came the next day with the screen, told me he would repair the damaged siding and the 2 window sashes had been ordered for install in "about" 2 weeks.
May 24th, 5 weeks after the original install and I have heard nothing further from Ryman Construction concerning either the siding or the damaged window issue.
June 9th. At this point a few days short of 2 months since the install, work remains unfinished. There has been no contact from Ryman Construction since May 2nd.
At this point I had given up and repaired the siding myself and the windows will have to be used as is.
Now it is August 5th and I discovered a window screen that had not been screened properly and needed to be worked on. I called the office, was transferred to Mr. A.C. and again left a voice mail. This is the 4th working day since that call and it has, as usual not been returned.
Again I had to make the repair myself.
This is apparently a company that is more than willing to take your money, but once they have it, it will be aggravating and time consuming trying to work with them.
Ryman is a local company and I expected better. read more
