We hired Kaitlyn and Riding Tandem in May 2025 for our March 2026 wedding for full-service planning and experienced major issues.
1) Suspect and Unethical Behavior: a) Does not actually leverage Aisle Planner as advertised. Kaitlyn and Riding Tandem do not actually help you keep track of any information on that website. b) Does not actually meet with you as many times as contracted. We were contracted for 20 planning meetings. While we really needed more, there were several months with minimal planning meetings with her. c) A suspect "overdue" payment notice arrived without any prior reminders. We later found out the actual contractual due date for that payment was 10 days after what the overdue notice stated. d) Requested the delivery of an additional bar during the wedding without approval or consent from the couple. Kaitlyn did not inform the couple during the wedding, or after the wedding, of the extra bar she requested or the additional charges the vendor added onto the invoice from her unilateral decision. Instead, she told the vendor to withhold the deposit due back to the couple as payment for the additional bar. We found this out on our own 3 weeks after our wedding. This was a flagrant violation of planner-couple trust and an unethical and unprofessional behavior. e) Kaitlyn acquired the business in November 2024 and did not disclose this proactively. This is important as the glowing reviews for the business is for the prior owners and predate her ownership.
2) Inadequate Problem-Solving Skills: a) When couple asked her to have the venue cool down the reception ballroom so guests can enjoy dancing, she immediately stated the request was not possible as the "person in charge of the thermostat" had departed the premises. b) Failed to accommodate surprise speech father-of-the-bride had prepared and told planner about a day before. It wasn't until the bride's uncle mentioned to the bride that her dad had a surprise speech prepared that we found out. Even then, Kaitlyn acted surprised and oblivious to the request, and bride had to force her into executing it.
3) Insufficient Proactivity: a) Rarely provided details until asked - bride, who did not want to be this involved, had to provide list of all outstanding items 2 months out from the wedding and continuously follow up with planner to ensure execution. b) Did not create the rehearsal agenda or the wedding day timeline - bride had to make both from scratch, 2 weeks out from the wedding.
4) Lack of Attention to Detail: a) Room lighting set up incorrectly for the reception. Videos were found that showed lighting was correct during room prep and was altered to the wrong settings afterwards for some reason. b) Failure to order the correct number of chairs for ceremony and flatware and chargers for reception table settings, even though she told bride and groom the number was updated c) Failure to use the venue's design program for ceremony, cocktail and reception set up. This led to scaling issues which resulted in last-minute modified set up on wedding day
5) Failure to Follow and Track Deadlines: a) Claimed to know deadlines on call but could not actually state when menu choices were due to the venue before a 5% late charge was applied from a luxury venue, even though the deadline was at the end of that week. b) Did not hire a vendor for signs until groom asked about that in January; this caused a lot of frantic stress and urgency to get everything done in a very short time read more