Another (nearly) seamless experience with Ridgefield Glass today. Have used them a number of times in the past for Thermopane glass replacements and always been pleased with the quality of the work and price quoted.
This time around, needed the door glass on one of our French doors replaced. Walked into the store and was able to make an appointment for an estimate on the spot. Lead time for the glass was adhered to, and the installer arrived during the earlier part of the (thankfully short) time window quoted. Job site was left as clean as the installer found it.
Only quibble: while I essentially gave this project to Ridgefield Glass in order to get a perfectly matching surround door insert frame (as opposed to ordering the insert on line and crossing my fingers that it "might" match and installing it myself), and was assured repeatedly that the new insert frame would match "perfectly," it does not. The molding profile differs significantly from the existing one, and the installer's comment "they don't make them like that anymore" doesn't quite ring true--the door is only 3 years old....sounds more like the 100% correct profile was not in stock/on backorder and what I received is the closest thing available. That said, the finished result looks good--it would have simply been nice to get a head's up on not quite receiving what I was hoping to. read more