Customer service is great! The owner is a super friendly guy who puts his heart into this place…read more Super helpful, and everything's very clean and well taken care of. Even the atmosphere is so nice with all the plants. Will be doing laundry here when I need to. Tonnnns of machines. Never worry about needing to wait for one. Small businesses like this give me hope for Cleveland. Love when there's heart in a place even if it's just a laundromat.

it was the most filty place I ever went to in a laundry place black mold washing machines doors off…read more nasty no one cleans there a 0 out of 10. it should be Condemned and closed permanently

Very very clean! Nice machines. Easy to get to and extra parking available…read more ........................................

Tried this for the first time today, when I arrived there were two women doing laundry together and…read morethey were using EVERY SINGLE WASHER except for the smallest ones. One of the women had gone to some of the machines and put a single item of clothing in it to indicate she was "saving" these so no one else could use them. Several people came in after me and were visibly upset. Also some people just left because of these ridiculous women. I ended up using some of the smaller machines and one of them malfunctioned and would not end the cycle so I couldn't get it open to get my clothes out. No one was there so I called the phone number posted at the business, no one answered. I left a message and never got a return call. After 30 additional minutes the machine finally unlocked and my clothes were soaking wet because it never did the spin cycle. So it took longer than it should have and more money to dry them. Very annoying experience.

Beware! They may lose your clothes if you do their wash and fold pickup service…read more They mixed my clothes another person's up so I have some of theirs and some of mine is apparently still missing? I feel like it should be an easy problem to fix. If two different people both call and say I am missing clothes, it should be that hard to return them to the rightful owner. Wash House CLE has made no attempt to pick up these other clothes. I have tried to return them, but I refuse to drive them there myself. This also makes me believe they are not doing much to find my missing clothes. I will not risk anymore of my clothes with their "convenient service".

What a spotless laundromat!! Very clean, machines all look brand new, great snack machines, kids…read morehang area, games, and tv's!! Lots of washing machines and dryer's. Wow, excellent staff! Thanks Jessie for the awesome customer service!! Your attitude made me smile. Friendly, outgoing, and polite! Nicest laundromat I have ever been in honestly! Definitely would highly recommend. Really nice spot, they also have free WiFi! A++ Experience

Very clean and efficient machines for a good price. The staff is really friendly and helpful and…read moremakes it a great environment to do laundry.

One of the best laundry mats I've ever been too! Clean friendly and reasonable…read moreIf your in area and need laundry then try this place

One of the cheapest laundry mats around and provide 50 lb washers and dryers . Clean bathroom is…read morenice

Owner chased my boyfriend down the street screaming her head off demanding he give back quarters…read morefrom the quarter machine. Super professional. Gave him $10 to get quarters to do laundry at out apartmentour apartment like we have every week for the past 3 years, no sign saying machines for "customers only". She said it messes with the numbers which makes zero sense. We didn't steal money from you. No need to literally follow people down the street screaming like at the top of your lungs like a child who was told they couldn't have dessert.

Lost $7 in quarters in one of the machines. Called the number posted in business for help. I was…read moretold to fill out card about loss. Never got money back.

Love this place! Owner has been upgrading for a while now and the place is looking great. Older…read morewashers and dryers are being phased out while newer ones are taking their places. People who complain about any newer machines are clueless. Machines are the same capacity of the old ones. If they think it cost more to operate the machine, they need to remember that they aren't the ones paying out $30-$40,000 for new equipment. Ever talk to the owners?? They aren't millionaires. I can relate. I laugh at some of the reviews on here. People throw a fit when they claim a machine isn't working properly but then use it again anyways, or don't check the inside of a machine to verify that somebody else hasn't left anything inside that would harm their own clothes. Be adults, people!

I walked into this clean facility met this most gracious attendant whom I can assure you why the…read morecustomers keep coming back John is very pleasant helpful and charming would recommend your Heights Laundry 2 to all my friend's and family thanks John keep up your superb good work ethic.

Um, can't come home from work anymore and do laundry? Last wash posted at 5:45. I got there at…read more6:15. Car loaded with every blanket in my house. Just blankets. I agree with other posters, it was great when it opened and now the attendants just put up a sign when they want to close early. Which is earlier and earlier every time I walk in. So done with this place.

Nice place,workers are friendly. BUT there needs to be a limit on how many washers a customer can…read moreuse, especially on busy days. I was there the other day when a 60+ years old woman came in and proceeded to use 7 washers. She would stand in front of a washer that someone else's clothes were in, hands on hips waiting for the person to empty the washer while it was still had a few minutes to go. 2 washers were out of order and there were people attempting to do their laundry and waiting to use a machine. PLEASE PUT LIMITS ON HOW MANY MACHINES ONE PERSON CAN USE, SO EVERYONE CAN USE A MACHINE.

Love their extremely large washing machine machines! Makes doing laundry so easy in and out!read more