Owner and mechanic of Bike Boys, Alex Borghi worked on my Harley Davidson. Quoted me $700 for work,…read moreincluded a hose replacement for an oil leak, oil and fluid change, he replaced my front and rear brakes. The service was good for two weeks, and we had a written and verbal agreement to pay in installments and that was agreed upon by both parties. Service has been paid $300/$700, until I had a small accident after using my rear brakes to shift down and stop at a red light. The rear wheel locked while in motion. After close examination the brake pad he replaced is nonexistent, and the piston went through the rotor. After a simple brake service in addition to other services done, I will now have to replace the brake caliper, the piston, rotor, and new brake pad, I will now be spending double to repair the bike after his damages. Mechanic Alex has since blocked my number and ghosted me after agreeing to fix the issue he caused. I will be pursuing this issue to the highest extent of the law. Thankfully I am not dead. He has zero organization and poor communication. The issue has since been professionally diagnosed and not based on assumption! Harley compatible parts were not used for the brake servicing! Also not disclosed was the ongoing issue Alex had while doing my rear brakes, to the point that diagrams had to be looked up to determine whether or not he was correct! Not only was the tone and choice of words on the phone call I had to make from a separate number despicable but extremely rude to a customer and friend he had a personal friendship with. The issue after being professionally diagnosed was deemed not a user error but a mechanical error. Mr. Borghi since has still not returned any call or message and since deemed he is not responsible for the work done when clearly he was the only person to touch my brakes. There should be no surprise after reading this review as this will remain on his conscious forever!

Never got there. communication with a proprietor was not great. We had trouble getting a time for…read moreme to drop off my bike so he could take a look at it and give me a good estimate.

an amazing experience! very knowledgeable and friendly team! Bryan and Edgar been very helpful and…read morehonest. they have also, the actual cheapest prices for their machines. the stock is incredible. I highly recommend them!

I've purchased a few parts from this T&C. The people at the front desk were friendly and helpful…read more That's where the good ends... The service department is flat out rude. Every time I have called to make an appointment to have work done on my either my R1 or my R6, it's been really bad. Every time I call, I get the impression that I am just an inconvenience. Maybe if I bought my bikes there, it would be different, but who knows. Perception is reality when it comes to interacting with customers and my perception is, they really don't want to do any work for me. I really don't understand it. It's not just one time either. Every time I have called to make an appointment, they've gone out of their way to tell me why they couldn't do it. Excuse after excuse with the main reason being "we are too busy". Well I guess they don't need my business then. Good for them, I guess. It's not like I'm ever asking for an engine rebuild or anything time consuming. Example, I called to ask if I brought my wheels and new tires in, if they could mount them for me. I wasn't asking for a rush job. I said I'd leave them and they could do it when it was convenient for them. I didn't ask how much it would cost. Whatever they wanted to charge would have been fine. But no, I was told that unless I buy the tires from them, they wouldn't mount them. Really? Maybe they are very busy, I get that, but to be told that really put me off about the whole place. It wasn't like they said "I'm sorry, we are very busy, I can't squeeze you in". Even though if I had access to the mounting machine, I could mount both tires in 10 minutes. I used to be a tire mounter WAY back in the day and I know how long it takes if you know what you're doing. It was, "It's not worth our time because you didn't buy the tires from us, so we won't make enough money off of you to bother" . While they didn't say those exact words, that's what he was saying. So I ended up buying some $20 tire spoons from Amazon and mounting them myself in my garage. Added a $25 tire balancer from Harbor Freight and that was that. I will forever mount my own motorcycle tires rather than beg Town and Country to do me the huge favor of paying them to do it for me. I'm currently in the market for a new bike for my teenage son, and I wouldn't buy a motorcycle from these guys if it were the last one on earth, because of the way their service department treats me. EVERY time I have called for service. If I were the owner and my service department was pushing away business with potential customers the way these guys do, I would clean house and fire them, starting with the service manager and working my down to anyone who sends potential customers away, unless they've done everything they could to accommodate a paying customer. They're taking money out of the owners pocket, plain and simple. Apparently he/she doesn't care though. I am all about supporting local, privately owned businesses instead of buying everything online. It's so disappointing that we have to take our equipment out of town for service, instead of being able to support our locally owned shop, for the hobby that we love so much. I get that it's a business, but beyond that, the motorcycle community is jam packed with so may nice people, all willing to help each other, but sadly our local shop doesn't share that same spirit and sentiment. I'd love to open a local shop that services and sells parts and service for Sport bikes, Motocross, ATV's, even scooters. Everything the Harley shops don't do. Although I called Garden State Harley and they did say they will mount my tires for me Maybe some day I will open that shop and everyone will be welcome!

I live in Manhattan and had my Harley in long term storage at my uncles house. It needed tires and…read morean oil change. I found Larry here on Yelp. There was only one review so I wasn't sure if it was even a real review. Let me assure you, this guy is a conscientious and honest mechanic. He seems to take pride in the fact that he charges a fraction of the Harley dealer, but that's not really impressive if you've ever gone to a Harley dealer. I found his pricing fair, as in he is making a living and does not gouge at all. What is impressive is the fact that he really takes pride in his work. I went to pick up my bike at his place and had forgot to mention that the foot hold on the clutch side would spin. He had been paid he took another twenty minutes to fix it because as he said it could be dangerous. If I can get the bike to Bergen I will use him again and again. If you're lucky enough to live nearby he will pick up your bike at no cost. I'm a fan, and recommend this mechanic.

I could not recommend Larry and Mike enough. They are two stand up guys. I recently had them…read moreinstall Ape bars and drag pipes on my Harley Fatboy. They did an amazing job. The bike runs amazingly. I received my bike back cleaner than the way I brought it to them. They strive for quality work. They literally went above and beyond in regards to Quality, pricing and speed of work. You can see that when their customers smile and are happy, that they also are happy and smiling. They make you feel at home in their shop unlike the dealerships where you're only a number of the day. They understood that I'm a newer rider and had extreme patience with me. They explained everything in great detail of any issues I had with my bike. I knew that my Bike was in great hands, and I was RIGHT! I will be going to these guys for EVERYTHING with my bike, whether it's for a simple oil change or a complete customization. I HIGHLY WHOLEHEARTEDLY RECOMMEND THESE GUYS. You won't be disappointed at all when you go here. My friends also all will be going here as well. THANK YOU GUYS!

Bought a 2014 hd streetglide nice bike great people some where the wrong milage git put on title…read moreterrible customer service

jay or pony boy sold me my slightly used road glide and I couldn't be more happy with the amount of…read moreeffort he put in. I asked a lot of detailed questions and he was more than helpful and he if he didn't know something he found the answers for me and continued to do so after the sale! thank you ponyboy! thank you to the finance team for working w me being out of state!

Bought a 2026 xsr900 from here. Motorcycle Mall gave me the best deal. No high pressure sales for…read moreextra stuff from the finance people. No bait and switch. I've had some bad experiences with purchasing at dealerships in the past. This was the most straight forward, no bs deal I ever did in my life. Thank you!

I purchased a Vespa from salesperson Michael and was told it would be delivered the same day or the…read morenext day. It has now been a few days, and I still have not received the Vespa or any update. I've called and texted multiple times with no response. This is very concerning business practice. The dealership received payment, yet I still do not have what I purchased or a clear timeline on when I will receive my Vespa. Communication and follow-through have been extremely disappointing.

The best garage in the area for classic v-twins. Ed is indeed old-school and really knows his stuff…read more- panheads, shovelheads, and his favorite seems to be the generator shovel. I've seen Evo's there, but I seriously doubt he would touch an M8. He's got a ton of experience with other brands, as long as they are old, Harleys just seem to be his favorite. He does a lot of barn-find and heirloom restorations, and he's got the inventory of old parts to keep them original. Maroney's, the Harley dealership around the corner, will send you over to Ed if you bring them an old bike. Also, he does NYS motorcycle inspections. And he always has some bad-a biker cats hanging around.

This really is an old skool shop where wrenching and riding are a lifestyle rather than simply a…read morejob. Clearly, the owner/operators love working on and modifying older Harleys. I was delighted to find a shop where the customer can hang out in the shop, checking out projects and trading stories with the owner/operator as he works. If you want a big showroom full of new bikes and apparel, this is not the place for you, but if you want competent mechanics and an "old skool" bike shop experience, this is your place.

Went in to purchase a new dirt bike, cash. 1. Cant access any of them to get a good look. 2. Not 1…read moreif the sales people asked If we needed help, not 1. So they just lost a sale and more because my buddy was gonna do the same thing in 2weeks. Who runs that place? The parts guys were the only ones to ask if we needed help. So I would get parts from them but never buy a bike there.

Pump the sports cycle was amazing. Everyone's so nice. You called the parts department and they…read moretake their time with you even on the phone and you're not there to help you out. Amazing and the sales people are so nice and great in the shop do amazing work keep up the good work pump the sports center. I'll give you five stars all day.

I've written before and I feel that I must write again. Yesterday at around 4pm just before the…read morestart of a big holiday I ripped the kick stand off of my road king. I called Sal and he said come on in . Since they close at 5pm I figured at least I'd be able to leave the bike inside for the long weekend. When I got there Sal, and his 2 mechanics Jose and Joe all started working on my bike. Even though it went past 5pm they never stopped working until they fixed my bike. They love fixing bikes the way I love riding bikes. It's the beginning of a great weekend and thanks to Sal and his team I'm riding. I wouldn't let anyone else touch my bike

I had a squeak coming from the back of my bike, and I called the shop and they told me to swing…read moreby. When I arrived, Sal stopped what he was doing and inspected my bike. Immediately, he noticed the belt was too tight. He didn't have time to road test it at that time but he told me how to prep the bike and come back first thing in the morning. I followed his instructions. First thing the next day, he met me and took my bike out. We didn't hear the squeak but he told me to wait so he can adjust the belt on the spot! When has a mechanic ever done the work while you watched and waited?!! It was so great that he took the time to talk things through and give me the attention we deserve. When I asked how much I owed, he shrugged and said a number that I couldn't feel comfortable without adding 50%. I highly recommend and I will never go back to the dealer again!

Phenomenal business, everyone is kind and honest and will help out with anything you need bike…read morerelated.

Riding around Greenwood Lake, my derailleur cable snapped. A quick Google search, showed that Town…read moreCycle was the nearest bike shop to my location. After a quick friendly phone call, I came right over (thankfully there weren't too many steep hills to climb). I'm so glad that I did! The staff was incredibly helpful and friendly. Michael and Pete took my bike right in and made the repair on the spot! They charged me a very fair price and the work was done meticulously and expertly. An incident that could have ruined my day only ended up costing me twenty minutes (spent in friendly cycling chat) and a lot less money than an Uber ride home. This is how well they treated me even though I don't live locally, didn't have a prior relationship with them, and was not a prospective repeat customer. I can only imagine how well they treat there regulars! Based on my experience, I highly recommend this shop! Aaron S.