I've purchased a few parts from this T&C. The people at the front desk were friendly and helpful…read more That's where the good ends...
The service department is flat out rude. Every time I have called to make an appointment to have work done on my either my R1 or my R6, it's been really bad. Every time I call, I get the impression that I am just an inconvenience. Maybe if I bought my bikes there, it would be different, but who knows.
Perception is reality when it comes to interacting with customers and my perception is, they really don't want to do any work for me. I really don't understand it. It's not just one time either. Every time I have called to make an appointment, they've gone out of their way to tell me why they couldn't do it. Excuse after excuse with the main reason being "we are too busy". Well I guess they don't need my business then. Good for them, I guess. It's not like I'm ever asking for an engine rebuild or anything time consuming.
Example, I called to ask if I brought my wheels and new tires in, if they could mount them for me. I wasn't asking for a rush job. I said I'd leave them and they could do it when it was convenient for them. I didn't ask how much it would cost. Whatever they wanted to charge would have been fine. But no, I was told that unless I buy the tires from them, they wouldn't mount them. Really?
Maybe they are very busy, I get that, but to be told that really put me off about the whole place. It wasn't like they said "I'm sorry, we are very busy, I can't squeeze you in". Even though if I had access to the mounting machine, I could mount both tires in 10 minutes. I used to be a tire mounter WAY back in the day and I know how long it takes if you know what you're doing. It was, "It's not worth our time because you didn't buy the tires from us, so we won't make enough money off of you to bother" . While they didn't say those exact words, that's what he was saying.
So I ended up buying some $20 tire spoons from Amazon and mounting them myself in my garage. Added a $25 tire balancer from Harbor Freight and that was that. I will forever mount my own motorcycle tires rather than beg Town and Country to do me the huge favor of paying them to do it for me.
I'm currently in the market for a new bike for my teenage son, and I wouldn't buy a motorcycle from these guys if it were the last one on earth, because of the way their service department treats me. EVERY time I have called for service.
If I were the owner and my service department was pushing away business with potential customers the way these guys do, I would clean house and fire them, starting with the service manager and working my down to anyone who sends potential customers away, unless they've done everything they could to accommodate a paying customer. They're taking money out of the owners pocket, plain and simple. Apparently he/she doesn't care though.
I am all about supporting local, privately owned businesses instead of buying everything online. It's so disappointing that we have to take our equipment out of town for service, instead of being able to support our locally owned shop, for the hobby that we love so much.
I get that it's a business, but beyond that, the motorcycle community is jam packed with so may nice people, all willing to help each other, but sadly our local shop doesn't share that same spirit and sentiment.
I'd love to open a local shop that services and sells parts and service for Sport bikes, Motocross, ATV's, even scooters. Everything the Harley shops don't do. Although I called Garden State Harley and they did say they will mount my tires for me Maybe some day I will open that shop and everyone will be welcome!