The staff here is very knowledgeable and has a good sense of its customers. They focus on Trek…read morebikes and know how to work on many other bikes.

Great location and friendly customer service. Helped me choose the right bike for me and helped…read moreinstall the drink holder. Definitely recommend that place for anybody that wants a new bike and bike accessories.

Great service. Great selection. Prices are a bit high on some of their stuff. Good discounts on…read moresome of their clothes.

Went to the Tyler Texas location to exchange a pair of golf shoe's I purchased back in the spring,…read morenever worn. I was told at the store I couldn't exchange them because it had passed 90 days. Well I could understand this if it was a shoe that had been discontinued or didn't stock this shoe any longer, but that isn't the case, this shoe is still being sold. I could possibly understand if I were wanting a refund, no, I just wanted to exchange for a different shoe. Anyway, couldn't get pass the cashier, it was just a big fat NO, company policy. Not that I am a big shopper at Dick's, but that was my last visit to your store!!!!

Dropped my bike off after some serious neglect and abuse left me with a rusty chain and a broken…read morebrake lever, and the shop had it fixed up good as new and for a price that I thought was very fair. Jeff, the owner, is a super friendly guy who obviously knows and cares about his craft, so I'd highly recommend him to anyone looking to have their bike serviced!

Jeff knows his stuff! An avid rider and retiree, Jeff is connected to the bicycling community.read more

Great service from a young man who was very helpful and knew his business. Thankful to find this…read moreestablished business.

David did an excellent job on my Schwinn E-bike. It's a long trip for us to go to Longview, but…read moreworth it to get the quality service they provide! Thank you!

I took my 2026 Kawasaki Ninja 650 to them so that they could put an full aftermarket exhaust system…read moreon my bike. They called me about an hour after I dropped my bike off saying that this aftermarket exhaust system wouldn't fit. I knew then that something wasn't right. They charged me a little over $200 for a poor piss of work.. However, I ended up putting this full exhaust system on my bike and I sent them a video to their email as proof.. The problem is, I'm not a mechanic but YouTube can show you how to do things, rt? Everything I said to them about how this exhaust system suppose to fit, everyone there discredited me and what I was saying. Now, they don't want to give me my money back. I will never take my bike to them again... I was told by one of their employees that they had no instructions to go on.. The issue what I with this excuse, I had no instructions as well.. Some things are not that hard to understand how it works if you use your common sense. If you didn't know what you were doing, I would have respected you more if you had said this from the jumped instead of screwing me out of $200 for a job that you never did do.

These guys are top notch. They won't sell you work you don't need, and stand behind the work they…read moredo. I've had a couple of issues with their vendors that were out of their control and they made it right at their expense. Independent small business that'll treat you right. You won't be sorry if you do business with them.

Terry, the Owner is very knowledgeable. He answered all our questions and then some. Henry was a…read moregreat too, as he took us for our test rides. We're very happy with our purchase!

Rude owner! Called prior to stopping by. Was told come on up (needed a front tube). Get there, ring…read morebell, wait...wait... Ring bell...wait...Finally, owner came out and rudely proclaims he doesn't touch e-bikes! I let him know I JUST CALLED, told your employee what it was(even asked about replacement charger)...too much attitude!

3 stars--because wow, that price increase!…read more I got a flat on my new bike, and since the tire is bigger than my old one, I figured it might cost more. I used to pay around $24, and I've always come here without thinking twice--my husband introduced me to this place, so it was my go-to spot. Well... this was my last time here. To be clear--everyone is kind and super helpful. They always greet you with a smile, and if you have to wait, there are huge, comfy loveseats to relax in. Honestly, their service is fast. Last time, I walked in, got help immediately, and was done in less than 10 minutes. The tech even showed me exactly what punctured the tube before wrapping up. Less than 15 minutes, and I was out the door. So when he told me $34, I tried to justify it--maybe the tube itself costs more now? But when I got in my car and actually checked my receipt, the tube was only $1 more than my old one. What really cost more? $20 for installation. Wow. That's just too much, I'm sorry. I drove 20 minutes to get here, so with this pricing, I've decided to opt out from coming back. Good luck to you guys!

Took 2 bikes in to Bike mart Richardson for a tune-up. 2 weeks later they called me and I approved…read morerepairs. They then called me and told me the bikes are ready. Went to pick them up. They wheeled out a bike with 2 flat tires and no repairs completed. Horrible overall parts and repair service and way overpriced. $20 to change a bike tire plus the cost of the tire. GO SOMEWHERE ELSE!!!!!

i brought in my bike because the chain got jammed while i was moving. My g son (2) lost it and we…read morehad to wait in the car. they fixed it and loaded it in the car for me and did not charge me. i will be a customer for life.

Called to get information about tuning up an old mountain bike. Great customer service! Will be…read morevisiting soon.

Confirmed a reservation for 2 for a ghost tour the morning of tour. Waited in an empty parking lot…read morefor over 45 minutes. Tour guide never showed up - leaving a grandmother and granddaughter alone, waiting in an empty parking lot at night. Tour guide/business owner never responded to phone call or text that night. Very disappointed, as we'd been looking forward to that ghost tour!