So to start this off, I have to say this is the first online review I have ever done. I really hate technology to be honest. With that said, my experience at Rick's was so bad, it was absolutely the worst dining experience of my life.
Decided to take the family and mother in law there to eat and watch Pens game. We were greeted very nicely by our waitress. We asked her if they would be putting the game on the TVs in the dining room. She said absolutely, we will have them all on. Great! Well, 15 minutes in to the game, no dice. Could not see it and could not hear it. So I got up and asked if it could be changed like she said. More time went by, so we moved to a booth with a personal TV. This was just the start of the frustration and disaster. We order sliders, fries, and a burger with two root beer floats for the kids to share. After waiting and waiting for the food and drink refills etc., our food finally came. We asked our server to get the items they forgot to bring and poof, she disappeared. After 10 minutes, I had to go to the bar tender and ask for our ketchup, mustard and mayo, along with a drink refill. Yes. I kid you not, I had to wait on myself. And the attitude from the bartender was awful. You would have thought I would have peed in her Wheaties.
Finally we were able to start eating. I really wish we hadn't...The meat in the burgers was grey, dry, flat and bland. So much so my 10 year old leaned over and said Wendy's makes a better burger. 5 sliders for 12 bucks. Rip off. We also tried to eat the fries. The grease was so bad that when you squeezed the fries they popped grease like zits in a tweener. So I decided to see how the folks on Yelp rated the place. Overall score a 2 on 68 reviews. Bad food. Bad service. Etc. Proverbial nail on the head. At that point I had enough and decided to talk to the manager. Who coincidentally was the ever so friendly bartender. I asked our waitress who was in charge and she said the bartender. She has been here 40 years. Clue number 1. When the ever so polite manager yelled from behind the taps, "What do you need?" I thought, gee thanks for taking the time to come around the bar and greet me and properly address me. I went on to tell her how bad the food was and the service was not great either.
I got the most crazy response and definitely did not expect it. She said, well, it seems everyone else is eating the same food you are and not complaining. Are you kidding me? WTH. Did she really just say that? I was about to go off, but stopped because it would have Nuclear. She begrudgingly said I guess I will take the food off. And I said that is the least you could do, but we ate the floats so I will pay for them. I just walked away before I told her what I really think of her and her attitude and her 40 years. Rick or whomever runs the joint. Have you ever watched the Restaurant rescue shows? You need it badly. And you need to fire whomever that bartender was. She is costing you thousands. Just read your reviews. If you think I am full of BS, ask yourself why I would take so much of my time to be so detailed and send this review. Why? Because it is the truth. And it is disgusting they way they operate and treat customers. Not to mention the plates she brought to share were filthy. I told my wife that this country was built on people pushing back against wrong doings. So this is my pushback. Rick. Take this to heart cause if you keep operating this way you won't make another 5 years. Lastly. I am putting my son to bed and he is feeling sick. I hope he does not get sick. Thanks Rick PS, when you go out of business, email me and will buy the place and run a great Restaurant. read more