If I could leave less than 1 star, I would. My advice is to avoid this company altogether…read more
We had an appoint as follows:
Your job with RV FastFix LLC has been scheduled
When
Monday June 29, 2020 arriving between 10:00am - 12:00pm.
No one showed up, no follow up, no text, no phone message. I called to follow up and the woman in the office said that the tech had knocked on my door and no one answered, so he left. FALSE: Both my wife and I work at home full time, have video security, and no one ever showed up.
I was rescheduled for today, July 8, 2020. Again, no show, no text, no followup. I got a call from the woman in the office that the owner, Jamie, showed up at the house, knocked and no one answered. FALSE. Again, both of us were home all day.
I called the "missed number" on my phone (which came up as unlisted/unknown..... you'd think they'd have enough sense to make sure that their business phone numbers were lined up with their business name!) and was connected with Jamie, the owner.
I asked him when he was at my house today, and he relied that has never been to my house. I asked him why the woman keeps telling me he was there and he said he doesn't know but he tried calling me and I "didn't pick up the line".
I told him I was probably in the bathroom and I asked him why he didn't leave a message or text me............ and this was his reply:
Jamie: "I'm like Comcast. If you have an appointment and I call and you don't pick up the line, I don't show up."
I told him that was pretty poor practice, not leaving a message, texting, or anything.
The conversation devolved, and I take 50% responsibility for that. However, I am the frustrated customer who was NO SHOWED twice so I think I had a legitimate complaint.
So Jamie said that he's actually happy I called him because "now he knows he doesn't want to do my repair anyway".
Pretty sorry in my opinion. Well, at least now you readers and I know about my ill fated experience with Jamie and RV "Fast Fix"........
Since all these mistakes were made on their side, I don't know why I got treated so rotten across the board.