Expect to be offered less than the online instant quote. They don't stand behind the promise to pay…read morewhat's quoted based off correct information.. also it's not free pick up, the quote changed based off pick up and drop off, you get more if you drop off, so no that means pick up is not free within 25 miles.

Found the parts then get to check out only to find out that even part made together that are…read moreinseparable will get charged individually turnt a $80 purchase into $350 will never return customer beware

The workers in this auto parts store are always courteous and efficient. There's a new guy now…read more named Christian T. He went out of his way to help me find the oddball parts I needed for my Expedition. He greeted me with an open smile as soon as I walked in the door and thanked me when I was done checking out. Thank you Chris for being kind helpful and patient!

I went to Advanced Auto Parts on Normandy Blvd last Friday 2/24/2023. I was in very bad need of…read morewindshield wipers, especially on the passenger side (it was ready to come off). Also, I was out of window washer fluid. I am a senior lady & am no longer able to do any maintenance on my car. Roberta asked if I needed help. She was so nice & helpful. I told her what I needed & if she could install the blades & put in the fluid for me. She said she would & even made suggestions for me. After handing me my receipt, she carried the items out to my car, installed all 3 blades, and emptied the wiper fluid into the reservoir. Then disposed of the waste. I was so relieved. She is an excellent employee & I hope she will still be there next time I need help with my car. I regret that I forgot to write a review a couple of years ago when I was leaving for Christmas vacation. I stopped for wipers & a nice young man installed them for me. When I started to go pay for them, he just said, "Merry Christmas". No charge. You just don't find really, really, great customer service everywhere! This is one place that is a keeper!! Thank you, Roberta. I wish you the Best!

Lady at the front desk was so nice and helpful to me, super sweet. Guys out back were very quick to…read morehave my part loaded up and were very kind as well. Will definitely be using them again in the future!

Great place affordable if your looking for parts for your car and the customer service was great…read morethe hours of operation are good also

Came here 09/21/25 to rent an exhaust rental tool to cut pipe, Joc T, (according to receipt, no…read morename tag) told me they do not rent those tools or sell them, only sawzall blades. After leaving , googling part number on phone, and coming back with part number (648612) I was able to rent the tool with cash from another associate. When I returned 2 days later to return tool, guess who assisted me and refused to give me cash back, only put the money on my card. Very frustrating experience, would avoid this location if you need any assistance.

Just left the store disgusted. Waiting in line to order parts, then a woman walks in and the short…read moreHispanic guys calls the lady up. In front of me, as if I'm not standing there. I'll find a different store.

My husband does a lot of business here but he has better luck than I do, obviously. It's clean and,…read morewell, I guess it's well stocked, but I always end up with employees who either don't know what I'm looking for or try to sell me the wrong item. The last time I was in there, I knew exactly what I wanted but the employee behind the counter/register insisted upon looking it up and then tried to sell me the wrong part. (Not only did I know exactly what I wanted, I had the old part in hand, but it didn't matter, the employee insisted she knew better.) I left without making a purchase. Again. I've told my husband that if he wants a part from here, he'll just have to come here himself. I'm refusing to step foot in this place again.

My nephew and I went here to get parts for his car he loves to toy around with. To my surprise this…read moreplace was clean, very well organized, and did not smell like exhaust systems and dirty motor oil. The staff was attentive and extremely knowledgeable. Also, the layout of the store flowed making it easy for my nephew to locate what he needed rather easily. I appreciated how the signage made promotions clear and the store is bright which makes it easy to distinguish the details. My hat goes off to the manager. It's clear there is a system in place which involves greeting every customer and ensuring the are assisted if need be. The details made all the difference here.

Had to go here yesterday looking for a replacement cup holder insert for my Son's Ford F150. They…read morespecialize in used/recycled Ford parts. When I walked in, all 4 counter guys were on their phones. I stood there about 10 minutes but even when they finished their calls, they never acknowledged me. I finally stood in front on one of them and when he hung up, I forced my conversation and what I was looking for. He said, sure, we should have those and called for a parts puller up to the counter to help me. Another 20 minutes elapsed before someone showed up. He went huntin' (as he put it), for the part. He came back empty handed after 10 minutes. While not convenient, I guess that's just the way it is, especially when trying to avoid paying Ford $25 for a new one.

Purchased a transmission from these guys through Torque Autoparts. Transmission was full of metal…read moreshavings. To receive credit for this defective transmission I paid returned shipping and received 4% less credit because of they claim the fee was bank charges they had to pay to for bank credit card fees. Just nickel dimes in fees. They should have issued full credit and ate the credit card fees. We would have never been in this situation if they would have supplied a a good usable transmission. Would never use these companies.

Literally just left (2/26/2020) @ 1pm. Poor customer service from the beginning. Other than myself,…read moretwo other guest versus the four employees. My thing is this, obviously I'm in need of something important for my motor vehicle to risk myself & family, and come out during this Covid-19 pandemic. And at least acknowledge the fact that someone is even out willing to spend money; especially when so many of us are unemployed at the moment. Just rude, so since I got no help, I left what I was getting and went to Advanced Auto up the road.

Good quality parts that are as good as OEM or better, specially when it comes to electrical parts…read more One note is to inspect the parts before you leave the store. There have been two instances where there were missing parts (gaskets), one from a water pump and another from a fuel pump. With the water pump incident, the sales person got another water pump from the back and after inspecting that one, it clearly was installed on a vehicle (used) since the gasket was poorly adhered to the pump. Both of these instances happening within the last three months. The inventory in this location is a bit unreliable so I advise to inspect what you purchase before you leave the store. Besides that, NAPA does have quality parts.

Super friendly and helpful. A little tricky to find but had exactly what we were looking for…read more(Shorty exhaust for 2014 Honda CB1100). Nice moto gem hidden in the middle of Kingsley and Blanding. Great pickup pricing too!

From the owner: We specialize in Shorty GP Exhausts for all kinds of motorcycles.read more