My MD nephew's car needed service to fix an AC fan's blower motor. He called JJ's just before…read moreclosing and was given an appt first thing today. They diagnosed what was wrong and gave a fair estimate -- most importantly, they said it would be done today so he and his GF to continue on to Orlando. They completed the service, found they didn't need another part which was calculated in the estimate (a $250 savings), replaced the battery in his key fob, etc. He appreciated talking to the owners and their waiting room as well. As he put it, they were a "blessing" especially being from OOT.

Went for an oil change, 8/12/ 26. I asked them if they top off the fluids they said yes! I knew I…read moreneeded tires, and rejected the price asked with front end alignment over $1,500. After I came home, I got a text that my front lower bushings were ripped. I was never shown that while I was there. I called and asked why was I not told when I was there? and what is the price to replace? I was told over 1,600. when I was searching on line (replacing front bushings,) it said: JJ auto service charges $500 to $700. I took my car to another mechanic that had very good reputation. He looked under my car and said: there is nothing wrong with your front Bushing. I did not trust JJ auto service, I checked if my liquids were toped off, there was hardly any antifreeze, I went and got a gallon and filled it myself. I asked the mechanic to please change my oil, I do not trust what they put in my car, the filter that came out was very dirty and black! They lost my business, there is no way in two weeks the filter would have been that dirty!

Mike and his crew are the best! You immediately feel calm and realize that they are not going to…read morerip you off. Also he seems to be in the business to offer a service to the community. That is so refreshing these days. ~ Ok Sun Burks

Extremely rude & horrible phone service the guy was cussing at me for asking a question definitely…read morewould never recommend this place take your business eles where!!!

Competitive pricing and competent staff. Good service and good pricing with likable staff.read more

First time customer and last time. I went online for four tires and set up install appointment…read more Online prices neglected to state any promotional pricing applied and additional undisclosed fees. As stated by Austin (claimed to be the manager). I arrived for my appointment and was informed that the online prices were promotional pricing, therefore, no additional military discount may be applied. Understandable, however, I asked Austin to show me where that promotional offer was stated in writing. Austin stated it's not written anywhere in order to verify, and that's how online pricing is. In addition, he disclosed "shop fees" that were neglected to be disclose online quote "out the door price" As I tried to state my point, Austin began to behave in a passive aggressive manner at which he deferred to not only cutting me of at every sentence but also speaking to me in a demeaning manner stating "that's the way online prices are big guy", and "I'll make sure to add your complaint to the long list of complaints". He appeared to have taken the matter personal from my observation. I stated there was no need to be referring to calling me "big guy" even after he knew my name. Ultimately, Austin's behavior was not necessary, yet it seems he may be experiencing frustrations from dealing with this online pricing issue. He eluded that this online pricing matter was a bigger headache than I understood e.g. "shop fees". If online pricing is a bigger issue, then at best the company should consider looking into properly disclosing all fees and charges, to include all promotional offers e.g. discounted prices on tires. This may alleviate continuous points of contention with pricing as Austin eluded to. Or at least consider restructuring the front staff as to ensure staff aren't being burnt out. Sadly, as a one time customer this was a disappointing business transaction and would not be returning back and will not be recommending Apex tire & auto to friends and family. Respectfully, Michael.

Horrible experience. Long story short, my daughter was told the issue only after calling on the 3rd…read moreday the car was at the shop. We ordered the part(confirmed part with the shop), dropped off the car and the part. The shop waits untill the afternoon my daughter was to pick up the car to tell her its the wrong part. My daughter didn't deserve to be treated that way. Needless to say she won't go back there.

I was referred to Tuffy's by a good friend. I have had such great service with Tuffy's on Race…read moreTrack Road. The staff are so nice. You feel welcome! You feel they are honest with situation and pricing.

I was in Jacksonville for 3 days on biz - Tues to Fri. Tues nite my car broke down at the…read morerestaurant and had to walk back to hotel. Closest place was Famous. Sent them a mssg. on their website Tuesday night and they got me in there after work on Wed. Being a stranger in town is always iffy when you need to repair your car in 48 hours - I had to leave Friday afternoon. Not only did they promise me it would be done Friday but it was done at 11 AM on Friday!! Their estimate was right in line with what I researched on the internet. The folks there - Becky and Derek - were true to their word and were friendly and respectful. They would be my full time service center of I lived up there!

Came in to get my oil changed, air filter changed, spark plugs & coil packs changed. The guys were…read moreon time and well staffed to do the job I needed done. I've always enjoyed bringing my truck in for routine maintenance and I especially like the fact that I can bring my own parts and NOT pay the mark up price local shops will charge you if you do everything through them. THIS will save you money!

This place is honest, affordable and no-frills. They've had our business for years and its my…read morehusband's first stop for anything he cannot do himself. If they cannot do it in shop, they know who to recommend. I highly recommend them to everyone I know.

I am not sure what happened with the other Comment here on yelp and I hope he reached out to Johnny…read moreto try and resolve the issue but all I can do is tell you what happen to me.... My brake light came on I refilled it and the next morning all of it is on the ground near my rear tire. Drum seals gone(?) so I had it towed to a shop that had some great reviews "Aarons on Spring park" instead of sticking with Parts only because they were closer to where I live now. Aarons calls back yes Drums are gone and the cost to repair $700+ brand new brakes, drums etc. Hold up guys let me call you back and i call johnny and tell him what they said to me. he said Rick you do not need to have all that done and the price seems a little steep. Let me give you a rough estimate. $320+ tow after all was said and done tow and all the total was $385.14. So my recommendation take your car somewhere else have them do an estimate then call Johnny. Odds are you will do better here. DO NOT LOOK for warm and fuzzy and be direct with Johnny he is a mechanic, No I mean a real mechanic someone that would work on a car reach over and eat a Krispy Kreme without washing. I honestly do not think you could do better anywhere in town my brother also goes here and has for years. Not sure how he is Girl wise he is older and I would recommend maybe taking a Dude with you just in case.LOL

Great service, good people and prices are amazing definitely recommend this place to get work…read moredone!!!!!

DO NOT TAKE YOUR VEHICLE TO RPM!…read more I took my truck to RPM about a month ago because the check engine light came on. After looking at it, I was basically told nothing was wrong with my truck -- yet somehow I still had to pay around $700 to get a smoke test to find a "leak" just to get my truck back. Fast forward THREE WEEKS and my transmission completely goes out while I'm driving across the Buckman Bridge. I barely made it off the bridge safely. Now my truck needs a new transmission and I'm out roughly $4,000, after being told just weeks earlier that there was nothing wrong with it. I brought my truck to a repair facility because the check engine light came on specifically so a problem could be diagnosed before something catastrophic happened. Instead, I paid $700, was told my truck was fine, and three weeks later the transmission failed. Based on my experience, I would NEVER trust RPM with another vehicle. I feel completely ripped off. Do yourself a favor and take your vehicle somewhere else. I wish they could make this right but they do not intend to do so.

Requested brakes replaced and rotors replaced on 2004 Toyota Rav 4 . Assumed they needed done…read morebecause our records show last time front brakes were replaced was in 2011 and rear in 2013 and since then 130thousand miles driven. At the end of the day we paid 174 for a complete brake flush and were told we still had 50 percent pads left front and back and only one pair of rotors would need replaced if brakes were to be done at a later time. Very honest and good quality repair. Left shop with brakes engaging much better now with fluid exchange. Highly recommend and we will be using this business in the future for both our Toyota vehicles

So incredible, highly recommend! Showed up last minute without an appointment for a small fix,…read moreLance was able to squeeze me in and was so friendly and informative throughout the process. Excellent communication and speedy service. Couldn't recommend enough.