1. Rick's Custom Shutters and Blinds

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Irwindale, CA

Rick's Custom Shutters and Blinds

4.9 (266 reviews)
Closed • 8:00 am - 5:00 pm
Updated over 3 months ago

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Response time

5 hours

Response rate

100%

Services - Rick's Custom Shutters and Blinds

Motorize existing window treatment

Rick's Custom Shutters and Blinds Photos

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Recommended Reviews - Rick's Custom Shutters and Blinds

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My wife and I recently purchased a new townhome in Arcadia, and one of our priorities was getting window coverings installed before we moved in. After reading reviews for several companies, we called Rick's and we're very glad we did. I actually reached Rick himself first. He was out on the golf course and told me he's mostly retired now and that his sons, Parker and Jeremy, have taken over the business. From there, I connected with Parker, and he and Jeremy came to our new home when we did the quality walk-through. They were great to work with from the beginning. They brought samples, showed me different options and photos, measured all seven of our windows, and put together pricing for several different types of coverings. I was impressed by how efficiently they worked together. Parker measured while Jeremy entered everything into the computer, and they were able to give us a clear estimate and walk us through our choices without any pressure. We ultimately chose clean, wide-slat white blinds with a 10-year warranty. Several of our windows are quite large, and the total for all seven was about $3,200, which we felt was very fair for the quality. They required a 50% deposit when we placed the order and the balance at installation. Turnaround was quick and they worked with us to make sure everything was installed before we moved in. In fact, Parker handled the installation himself on the day we closed escrow and had all seven windows finished in less than an hour. Everything was precisely measured and cut, and the finished blinds look terrific. They're simple, clean, and modern, exactly what we wanted. The only minor issue we've noticed is that with the wide-slat blinds, the control wand can occasionally catch against the top slat. Otherwise, they've functioned perfectly. We've now been in the house for more than a month, and with the recent heat, we've also been pleasantly surprised by how much the blinds help keep the house cool and comfortable. We really enjoyed working with Parker and Jeremy. Good communication, fair pricing, quick turnaround, professional installation, and a quality product. Their shop is also only a mile or two from our new home, which made supporting a nearby family business even better. For anyone moving into the new Magnolia townhomes in Arcadia, or anyone in the area looking for window coverings, I would absolutely recommend giving Rick's Blinds a call. Thanks to Parker, Jeremy and Rick for taking such good care of us!

Ken R.

I went to Yelp for bids for new Blinds for my living room which I had last installed in around 2001. I met with a few people, but Rich was the only company that had the same person come to my house who was going to both install and be responsible for the making. I met with someone who was a salesperson and who was not going to be there for the installation nor was this the person I would have to go to if there were problems Rick cost a little more, but I thought it was definitely worth it to be dealing with the person who was wholly responsible for the work. Rick was very easy to talk to, absolutely knew his inventory and his times and really spoke to my choices in terms of the material, the backing, the pulls and came back and did the install in about an hour. I am so happy I went with him. I was scared of a couple things -- the ball bearing pulls which I worried would look bad, and installing a blind on my kichen sink window. All of these worked out beautifully. I really love the blinds; they have helped keep the house cooler and with everything in the ikitchen and living room area covered, and backed with (a light colored) black out, can make the room very dark indeed. I found this to be the right solution for me needs and I would advise placing your trust in a company with the owners name on it and a small company that is going to have a lot to do to make the name as good as it can be. There's a lot of integrity going in, and a lot of quality coming out.

Leo F.

Rick was incredibly kind and professional and repaired my blinds to perfection. Incredibly well recommended.

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3 years ago

Excellent experience- very responsive, great communication, our custom shades look great!

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5 years ago

Great service at a reasonable price. The installation was fast and everything looks great. Thanks!

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Ask the Community - Rick's Custom Shutters and Blinds

Review Highlights - Rick's Custom Shutters and Blinds

“From there, I connected with Parker, and he and Jeremy came to our new home when we did the quality walk-through.”

Mentioned in 40 reviews

Read more highlights

Excellent Blinds and Shutters - Shutter

Excellent Blinds and Shutters

(377 reviews)

I didn't end up purchasing from Excellent Blinds and Shutters, but they absolutely earned this…read more5star review. I reached out looking for a specific 4 panel sliding system & they responded almost immediately. Instead of trying to sell me something that wasn't right for my home, they were completely upfront that their current products probably wouldn't meet the style I was looking for. That kind of honesty is rare. No pressure, no sales pitch, no wasting my time. Just fast, professional communication and straight answers. Sometimes you learn more about a company by how they handle the sale they can't make than the one they can. Excellent customer service and integrity. I wouldn't hesitate to recommend giving them an opportunity.

Great customer service and everyone I spoke with was very nice and professional…read more However, I am extremely unhappy with the actual installation and final product. First, the installation team left without addressing the cracks/damage to my windowsill. They obviously saw the damage but did not mention it or let me know that someone would be scheduled to come back and fix it. I had to call the company myself and send pictures before they sent someone out. When they came back, all they did was sand down the damaged area and fill it in. I am also very disappointed with the fit of the shutters. I was told afterward that the shutters are not custom-sized and that the gap around them is "industry standard" because of the sizing of new-build windows. The gap is large enough that you can actually see the screws, which makes the shutters look like they were not properly sized for the window. What makes this even more disappointing is that their website advertises "custom shutters" and describes their shutters as having a "perfect fit." Someone came to my home to measure my windows before I purchased them, so I was under the impression that the shutters would be custom measured and ordered specifically for my windows. I was also told that I would have to wait weeks for the shutters because they needed to be ordered in the correct size. The final result does not look or feel like a custom, perfect-fit installation. When someone finally came out to address the damaged windowsill, I was also told that if I wanted to cover the large gap, I should purchase a weather stripping product from Amazon and install it myself. I was very surprised that after spending $1,500 on two windows, I was being directed to purchase something myself to make the shutters look properly finished. Had I known beforehand that there would be a noticeable gap, visible screws, and that I would essentially need to add my own weather stripping to make the installation look finished, I would have purchased from a different company. I spent approximately $1,500 on shutters for just two windows, so I expected a much better fit and finish. I understand that some clearance may be necessary for installation, but the large gap and visible screws are not what I expected from a company advertising custom shutters and a perfect fit. Overall, while the customer service was pleasant, I am extremely disappointed with the final product and the way the installation issues were handled. I wish the expectations regarding sizing, gaps, and installation had been made clear before I made the purchase.

The Vertical Factory on Wheels

The Vertical Factory on Wheels

(98 reviews)

I had a large project and The Vertical Factory was very helpful and gave me exactly what I needed…read more I did some bidding and they quoted me the best price out of three other companies. They were on time with deliverables and service. I would recommend them to everyone. Made my life so much easier with their quality of service. They went above and beyond for me.

We purchased these blinds back on Monday, June 22nd and was told that the blinds would be ready in…read more2 weeks. We purchased 2 sets of blinds for about $442. One for our bathroom (mildew resistant) and one for our computer room. They're small windows. These type of blinders are not very hard to get a hold of especially since that is what they work on. However, since that conversation we keep getting pushed back because they are busy working on a different job or they say the product has not come in. In fact, I've had to keep texting and calling them to find out the delays. This is unprofessional! Not happy. Today they installed the blinds. Yesterday they tried to install the blinds but they never called me back so I left and as soon as I left to the gym the installers came by my house. I asked Victor why he didn't call me back. He said he had to make sure the product was there. A phone call would've been nice. Since this was just installed today and in your response to Victor The windows are not been properly installed. The blinds are supposed to have a cord/string that pulls up the blinds. However, there is no cord or string so there is no way to move the blinds/down. In fact my blinds are stuck without the cord/string. Victor I want my money back. Victor that is not true! We asked you about getting a cord/string earlier. In fact you have installed for me in the past and have put cords or strings for my blinds. I have them in my daughter's rooms and in our bedroom. However, after this dilemma Im never going to work with you again.

Rick's Custom Shutters and Blinds - blinds - Updated October 2026

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