Bri is amazing to work with. Super patient and very professional. Great service all around.read more

Did a great job while i lived in indy, helped me when i transitioned out of state and on the road.read more

Darrell, I hope you see this. Your professionalism is unnerving at best. When someone is giving…read moreyou their business, you are extremely nice up front. You answer questions, give feedback, etc. but as soon as you have them locked it, those communications cease. Maybe that's the problem with Allstate in general, going through agents to get anything done, and trusting them to be the liaison they are....my fault. You get upset that someone requests a change, you think you know more about that person, belittle them, and justify it by declaring that the expertise and knowledge that you and your office have on this matter trumps any sort of request made by the client giving you their money. I requested a cancellation of my policy on 7/10. Whenever someone cancels anything, one would assume you get a confirmation of that cancellation. Apparently not, unless you ask for it. Shame on me for not knowing that. When I called back on 7/11 to request that confirmation be sent to me for my records, I get the other Darrell that these raving 1 star reviews of your 2.9-star agency rating have been talking about over the last couple of years. You say people trust you, take a hard look at that. Yes, I get it, you're losing money because someone requested to cancel their policy...suck it up champ, that's life...you'll be fine, I promise. That does not give you the right to yell at someone over the phone, tell them they should have known the process on requesting confirmation of canceling, and explain to them that because you're the expert on this matter, that they have no voice and their opinion doesn't matter. My advice to you is to check your attitude. It's pretty bad and doesn't communicate or emulate the mission of Allstate. The 800 reps are extremely nice, take a lesson from them. Your terrible customer service and attitude towards those that have questions or wish to make changes is awful and does a disservice to the entire organization you work for. If I were your boss, you'd be fired on the spot. I've been with Allstate for the last 4-5 year, with your office for the last 2&1/2 years and can say with the utmost clarity that your customer service is the worst I've experienced. I would encourage anyone who reads this to truly reconsider. I have nothing against Allstate, I think they are a great organization, but you sir, are the reason why I, my family, friends, neighbors and anyone else I can talk to about you will never work with Allstate. It's because of YOU!

Darrell was able to help me out in a situation that many others had no reasonable solution. He…read morewas extremely pleasant and professional. I'm very glad that I found him, and am so glad to have an actual person to speak with instead of an 800 number. He has taken care of me very well and feel very comfortable with my coverage and service.

Best Customer service I have ever dealt with. I have been with many different Insurance Company's…read morebut have never felt safer or more satisfied and the prices are great !! Thank for your great service and low priced coverage!!

I want to thank Shield Insurance Group for saving me money and giving me a renters and auto policy…read morecheaper than what I was paying previous with just my auto policy.

I would absolutely recommend (and have!) Patrick as an excellent insurance agent. Insurance is one…read moreof those things that you don't really think about until you need it, but when you need it, you want to make sure that your agent is knowledgeable, dependable and has your back. When my husband got rear ended on I-69 on his way to work one morning, Patrick immediately sprang into action, ensuring that we did not have to pay a cent, had all our questions answered and were taken care of from start to finish. That is something that is worth way, way more than any monthly premium could pay. In addition, Patrick and his team are always available when we have questions regarding our bill, and are quick to show appreciation to us for being loyal customers. As I mentioned above, would absolutely recommend Patrick and his team to anyone who is looking for a new agent. You won't be disappointed!

I've gone to Patrick for all of my insurance needs for the past 5 years. He has always been…read morediligent with advising me on the right coverage for my needs. Whenever I have a question about coverage or a new item I need to insure, he's always willing to take the time to discuss my options and provide insight, in language I understand, into what all areas of my insurance cover. As a business owner I most certainly appreciated knowing upfront what each cost went towards covering my safety and the safety of my employees. Whether it's personal insurance like my home or car or business insurance, I know I have a trusted partner in making sure they're safe.

Allie did an amazing job combining my rental properties into one umbrella policy. She really thinks…read moreoutside the box and doesn't stop until a solution is found. Rare in this day and age.

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Agent very friendly and helpful. Quick email response and quote turnaround time. Rates were…read morecompetitive.

Great guy and awesome customer service. Please call and let him get you awesome rates on car…read moreinsurance and life insurance.

Monica Victoria is an amazing agent! Always kind, patient and willing to go the extra mile for her…read morecustomers seeking insurance. I called to change the vehicle on my policy and she was patient thorough and explained every step involved, her attention to detail and excellent customer service is unparalleled!

My boyfriend bought a car and we were quoted a price to get insurance over the phone. So we drive…read moreto Northwest to pay. When we get their that price be changing... so by boyfriend ask to speak to a manager. I tall heavyset middle eastern man showed up to explain the price change. He was wearing jeans and had a gun holster with no gun inside. That pervert stared at my chest the entire conversation and made me feel so uncomfortable. He talked for 10 min and was making no sense on why the price almost doubled. The car dealership said we had to get insurance there or would could not drive the car. THAT AINT THE TRUTH!!!! We did not get the insurance because the bait and switch on the price. The whole company is unprofessional and liars. I would not recommend this place.

GREAT customer service and they will give you the best price on insurance for full/liability I…read moredefinitely recommend this business to everybody. The best representative there is Jacqueline J. her work ethic is perfect and her care for her customers are exceptional.

Thank you Jacqueline so much she was so helpful and understanding I appreciate your help and…read morethanks for your patience

I've been with Leland now for 9 years and he is the best agent! He goes above and beyond for his…read moreclients to endure the best service. As someone who works in the service industry myself I take great pride in finding someone who cares about people as much as I do. Any time I've had a concern he is always there to help and guide me through my claims and insurance questions. Leland is great and I highly recommend him- these reviews below me do not do him justice!

I am not from Indiana but got into a stupid accident here because Some girl did not look while she…read morebacked out of her parking spot I called to get some help about filling out formed since I was making a claim from her company. They told me I could come in and talked to them and explained in detail all the forms I needed.