I have never in my life had to deal with a more incompetent company!! I have been dealing with a…read morequadro and dispersment for 6 months. They have lost paperwork and no one knows what is going on. I was to get my money months ago per one employee. Then another says my paperwork is not filled out right. I think it is time to get my lawyer on this. Do not place your money with this company.

This agency provides very quick turn around times and excellent rates…read more I would highly recommend to friends and family due to their excellent service!!

I've been with Jim Crinklaw's State Farm Insurance office for over 30 years now and they have never…read morefailed me. Through storm damage, car collisions, appliance failure aftermath, and other insurance needs, Jim and his staff always handled my situation with care, professionalism, competence, and integrity. I'd never trust my insurance needs to anyone else.

Linda (Jones) Brinson Jim is a Great Agent to have: I've…read morebeen with Jim office for many years now, Jim has always been that agent that shows the care and concern as a family member would when unexpected happens, I was very impressed when he took the time to call me to make sure I had everything taken care of in my home. Megan has always replied quickly with her professional advice and recommendations when I've had a question or concern with a phone call or email to the office. Jim office has always expressed Great Customer Service.

This agency has always been there for us for at least 40 years. We rely on them to give us good…read moreadvise, explanations, and to help us when we have a loss. They have facilitated insurance adjusters, and walked with us through the process. Bob Mercer at State Farm Insurance has been reliable to our family.

Last year was convinced by a family member to move over to Bob and State Farm.  Six weeks into…read moreswitching to State Farm and Bob's agency I was T-boned by someone traveling over 50mph and am lucky to be alive.  Bob's team did nothing to help me with the State Farm Adjusters.  The car was physically totaled but SF wanted to piecemeal my car back together even though it was 6 weeks old.  After an attorney got involved I finally had a reasonable Adjuster total the car and write me a check.  No thanks to Bob and his team.   Fast forward to March of this year.  I get a rock kicked up and a chip in my windshield while driving behind a snowplow.  I spoke with someone in Bob's office and "asked if my making a comprehensive claim would affect my insurance".  I was told one was collision and the other was comprehensive.  I was encouraged to file a claim as that is what insurance is for.   Fast forward to today.  I get a letter that I am being dropped from State Farm.  I call and ask to speak to Bob.  Bob is not available.  Bob finally calls me back and says "this isn't what you are going to want to hear but I called to appeal for you but there's nothing I can do".   When I challenged Bob with "what do you actually do for me and how have you ever helped me through any of this" he got really upset.  He stated that he has been doing this for 41 years and he did a filing of appeal for me.  I shared that I thought his efforts were very apathetic since day 1 when I needed someone to work for me and my claim and now when I'm being dropped.  He then became defensive and upset and decided it was time to hang up with a "have a nice day". Here's the Truth:  Save yourself from a person who sits back on his laurels and touts his 41 years while doing nothing for YOU, "The Customer".  God forbid you actually use your insurance.  I have never had an accident until this one.  Note: Someone hit me!!  I have no speeding tickets or tickets of any kind in the last decade.  Bob got upset that I challenged his "self proclaimed support of me" and simply responded with "I filed an appeal Dave but no luck". I wasn't looking for 'luck' Bob.   Just to note I had to call Bob...Bob didn't call me.  Bob can say he checked the box but if you are looking for someone to actually fight FOR YOU.  Forget it.  Find another agent and insurance company.

Monica Victoria is an amazing agent! Always kind, patient and willing to go the extra mile for her…read morecustomers seeking insurance. I called to change the vehicle on my policy and she was patient thorough and explained every step involved, her attention to detail and excellent customer service is unparalleled!

My boyfriend bought a car and we were quoted a price to get insurance over the phone. So we drive…read moreto Northwest to pay. When we get their that price be changing... so by boyfriend ask to speak to a manager. I tall heavyset middle eastern man showed up to explain the price change. He was wearing jeans and had a gun holster with no gun inside. That pervert stared at my chest the entire conversation and made me feel so uncomfortable. He talked for 10 min and was making no sense on why the price almost doubled. The car dealership said we had to get insurance there or would could not drive the car. THAT AINT THE TRUTH!!!! We did not get the insurance because the bait and switch on the price. The whole company is unprofessional and liars. I would not recommend this place.