Darrell, I hope you see this. Your professionalism is unnerving at best. When someone is giving you their business, you are extremely nice up front. You answer questions, give feedback, etc. but as soon as you have them locked it, those communications cease. Maybe that's the problem with Allstate in general, going through agents to get anything done, and trusting them to be the liaison they are....my fault. You get upset that someone requests a change, you think you know more about that person, belittle them, and justify it by declaring that the expertise and knowledge that you and your office have on this matter trumps any sort of request made by the client giving you their money. I requested a cancellation of my policy on 7/10. Whenever someone cancels anything, one would assume you get a confirmation of that cancellation. Apparently not, unless you ask for it. Shame on me for not knowing that. When I called back on 7/11 to request that confirmation be sent to me for my records, I get the other Darrell that these raving 1 star reviews of your 2.9-star agency rating have been talking about over the last couple of years. You say people trust you, take a hard look at that. Yes, I get it, you're losing money because someone requested to cancel their policy...suck it up champ, that's life...you'll be fine, I promise. That does not give you the right to yell at someone over the phone, tell them they should have known the process on requesting confirmation of canceling, and explain to them that because you're the expert on this matter, that they have no voice and their opinion doesn't matter. My advice to you is to check your attitude. It's pretty bad and doesn't communicate or emulate the mission of Allstate. The 800 reps are extremely nice, take a lesson from them. Your terrible customer service and attitude towards those that have questions or wish to make changes is awful and does a disservice to the entire organization you work for. If I were your boss, you'd be fired on the spot. I've been with Allstate for the last 4-5 year, with your office for the last 2&1/2 years and can say with the utmost clarity that your customer service is the worst I've experienced. I would encourage anyone who reads this to truly reconsider. I have nothing against Allstate, I think they are a great organization, but you sir, are the reason why I, my family, friends, neighbors and anyone else I can talk to about you will never work with Allstate. It's because of YOU! read more

Darrell was able to help me out in a situation that many others had no reasonable solution. He was extremely pleasant and professional. I'm very glad that I found him, and am so glad to have an actual person to speak with instead of an 800 number. He has taken care of me very well and feel very comfortable with my coverage and service. read more

****THREATENED TO "CANCEL EXISTING/PAYED FOR COVERAGE EFFECTIVE IMMEDIATELY" **** PLEASE READ**** As of right now there is only one review other than mine. I'm sure in the coming days there will be others written by Mr. Darrell Frye's employees/interns/family members, but everything in this review is recent and factual. Unfortunately, My experience w/ Mr. Darrell Frye was very unpleasant. I called to expand upon my existing coverage. I was talked down to for wanting to know ball park monthly estimates of the new potential coverage. After a few seconds into his rant about "How much he knows.... and I don't about insurance"(the whole purpose of having an agent).. I politely informed him that I would unfortunately need to start looking for a new agent and ended the conversation.-- Less than a minute later he called me back to (fight) inform me that he would be cancelling my policies effective immediately (Which I'm pretty sure is illegal). This of course led to a back and forth between him and I which ended with him screaming into the phone "direct all further concerns to the 800 number" and hanging up. I of course did.. I complained on him and they notated my account to make sure Mr. Frye couldn't maliciously cancel my coverage... They also answered my question with a courtesy that Mr. Darrel Frye's grossly incompetent agency was unable to. There are a lot of people in Indy to get coverage from and I'm sure many of them will treat you with dignity.... He won't. read more