Rick is knowledgeable but he's also arrogant. I needed a small repair and a transition strip installed. Apparently my job was too small for his company even though he told us he would have someone there the week of January 13th. No one ever showed and no one called. When I first called, I was told to call back in 6 weeks when they weren't so busy. I said I was willing to wait the 6 weeks but would like to at least get on the calendar because he would be busy when I called again. My husband and I both work from home so left it wide open as to when they could come. As a matter of fact, when they called to see if they could come by to look at the job in an hour, I said sure and they did. Did NOT hear a word from them after that.
I stopped by there today to purchase the glue to do the transition strip myself. He said he doesn't know what kind I would need and when I said he was the pro, he told me to go deal with the "stupid idiots at Menards" and that "he shouldn't be expected to fix all the mistakes stupid (I guess that's me) people make". Ummm, I kind of thought that was part of what he does since he didn't say "I don't do repairs" when I spoke to him on the phone. He could have simply told me he didn't want to do the job or that they don't do that kind of work. I waited WEEKS for him to come out. That isn't good customer service. He actually raised his voice to me when I told him that.
I know it's a small job but I'm glad he has enough business that he can throw it away. I will never do business with him and if anyone ever asks me about flooring companies, I won't recommend him. read more
