I can't give this business a big goose egg 0 rating, so a one star rating will have to be their ONLY ' lucky star ' from me.
Well, where do I start? From the beginning, the owner was not forthcoming about the bottom line on the pricing aspect of the job. When the area to be floored was measured, he said he would email the estimate. After viewing the estimate, we noticed that he slipped in quite a few nickel and dime misc charges - like a freight charge for the flooring. Usually freight is built into the price of the flooring per square foot in most cases. They led us to believe that fact in the beginning before we saw the initial estimate. They never mentioned that the price we agreed to for the flooring was the bottom line price. Then,...after the flooring style was picked, and after it was delivered, it looked nothing like the sample in the store. The coloration was all over the place, and looked like several styles and/or colors of flooring. We went to the store to see if we could work it out by getting a more comparable color of flooring, but then they informed us there would be a 900.00 restocking fee. We were shocked as that was never stated to us, because nothing was ever signed - like the final estimate. We refused to pay a restocking fee and we decided to terminate the entire the business transaction immediately. The owners wife was extremely nasty to us and argued incessantly. She knew she didn't handle the whole transaction in a professional and businesslike fashion, and she knew we were right. She was frustrated because she screwed up. It was a very awkward and stressful scene. We left the business shortly after she started yelling at us because we knew there was not going to be a way to resolve the situation based on her irrational and unpleasant behavior. It was a twilight zone moment to be sure. Judging from the other poor reviews from others who rated this business, I guess I am not too far from the true mark in rating this business with poor marks. I know it definitely wasn't our fault, and it just simply appears to be the way this business operates. They seem to fly by the seat of their pants, and shoot loosely from the hip. It's a very unstable situation that I hope I can help others avoid. read more