Big Dog Flooring has an extension selection. We were looking for LVP flooring. The reps were very helpful. The flooring that we selected is beautiful and the installation was quality work. We are very pleased - plus the price was right! read more

If I had to do my entire floor over again, I would still go with Big Dog Flooring. Not only did we have unexpected complications with my underfloor (which they took in stride), but my house looks now like it did in my dreams. It was not an easy job re-flooring my 1500 square-foot home, but they got it done on time and on estimate, even with all the additional problems. I've already recommended them to two other families. read more

From start to finish the guys were friendly and professional. They answered all our questions and were very helpful when we came to the showroom to look at the vinyl flooring. Then when installation guys were here, they were friendly and understanding about our dogs needs and we even asked for a piece to be redone and they did what we needed, no complaints. GREAT COMPANY and EMPLOYEES!!! Bar none these are the guys to get it well done. We have carpet to be laid as well so look for another post. read more

Big dog flooring laid down A new kitchen floor for me today. The associates did excellent work. They had a great attention to detail. For example, when they put the quarter round back down they cleaned it first. Before they pushed my refrigerator back in place they vacuumed the back of it and cleaned the wheels. They took great care moving the furniture around and putting it back into place. Everything was clean when they left. As soon as the product came in they were available to install. Everyone on the staff was friendly and returned calls asap. I recommend Big Dog Flooring for their product and service. read more

Very excellent in all areas! Staff in showroom helpful and we were able to take multiple styles home to make our choice. Installed as soon as flooring came in. Workers laying flooring went above and beyond. They were so professional and kind. We had two large rooms and a long hall replaced and we could not be happier with the results. All the furniture replaced perfectly, rooms swept and left in perfect condition. Very highly recommend this company! read more

Extremely rude staff and the owner herself is not much better. I went in with my husband as we are interested in re-flooring our kitchen and was treated horrible. The owner, Kris, must have been having a bad day but she really needs to learn to not treat her customers so poorly or she'll no longer have any. They will never get a penny from any of my family or friends. read more

I can't give this business a big goose egg 0 rating, so a one star rating will have to be their ONLY ' lucky star ' from me. Well, where do I start? From the beginning, the owner was not forthcoming about the bottom line on the pricing aspect of the job. When the area to be floored was measured, he said he would email the estimate. After viewing the estimate, we noticed that he slipped in quite a few nickel and dime misc charges - like a freight charge for the flooring. Usually freight is built into the price of the flooring per square foot in most cases. They led us to believe that fact in the beginning before we saw the initial estimate. They never mentioned that the price we agreed to for the flooring was the bottom line price. Then,...after the flooring style was picked, and after it was delivered, it looked nothing like the sample in the store. The coloration was all over the place, and looked like several styles and/or colors of flooring. We went to the store to see if we could work it out by getting a more comparable color of flooring, but then they informed us there would be a 900.00 restocking fee. We were shocked as that was never stated to us, because nothing was ever signed - like the final estimate. We refused to pay a restocking fee and we decided to terminate the entire the business transaction immediately. The owners wife was extremely nasty to us and argued incessantly. She knew she didn't handle the whole transaction in a professional and businesslike fashion, and she knew we were right. She was frustrated because she screwed up. It was a very awkward and stressful scene. We left the business shortly after she started yelling at us because we knew there was not going to be a way to resolve the situation based on her irrational and unpleasant behavior. It was a twilight zone moment to be sure. Judging from the other poor reviews from others who rated this business, I guess I am not too far from the true mark in rating this business with poor marks. I know it definitely wasn't our fault, and it just simply appears to be the way this business operates. They seem to fly by the seat of their pants, and shoot loosely from the hip. It's a very unstable situation that I hope I can help others avoid. read more

Purchased engineered hardwood. The staff was extremely helpful and stuck in my price range. The first installation men did an awful job. That or the flooring was defective. Thankfully big dog allowed the floor to be ripped up and completed again. The second installers - husband and wife - did amazing. So detailed and sweet people. Overall my floor looks amazing and great price. Was a hassle to have them complete again - but it was worth it now! read more

BEST PRICE, GREAT PEOPLE, QUALITY WORK Big Dog Flooring is a fantastic place to get carpet. They are very knowledgeable, have competitive prices, and being family owned is always a plus. The entire process from selection to install went very smooth. Every time we went into the store were always working with a family member of the business. All the sales people I spoke with were very knowledgeable about the various carpets that fit my budget. The sales floor is set up so we could walk on various types of carpet and padding combinations to get an idea of what our selection might feel like to walk on. After we narrowed our selection down to just a couple of styles they even let us take home large samples of carpet to see what it would look like in our home. When it was time for them to come out to measure the owner himself , Chip, came out personally to speak with us. We received the quote the same day by email and were able to narrow down our options from there to fit our budget by working directly with Chip over the phone. We compared the final quote matching the materials exactly with other competitors and found that the price was well under the three other companies that we had chosen to price shop. On the day of install we found out that the installers had been working for the company for a long time. One of the guys said he had been there for over 15 years. The quality of work was very good all of the edges were neatly tucked under the baseboards and you could not find were any of the seams were located. The stairs looked great too as each one of the steps was nailed go give it an upholstered look. When they left they cleaned up after themselves and even vacuumed the carpet for us to get all the fuzzes up. We are very happy we went with Big Dog Flooring and will be using them again when we have hardwood floors installed in our entryway. read more

I would give this business a zero if that was an option. the staff at the office was quite nice but Kris came to my house to measure and was beyond rude. I didn't even get in my door when she started with insults. AVOID AT ALL COSTS read more

They did a great job on taking out old carpet putting down new-- also had laminate put down in living room--husband and wife team did a great job-very nice people--didn't have any problems with anyone--will show there again read more