I went to yelp to find someone who could help fix my AC system. I immediately got a response from…read moreRichard. Mind you it is a Saturday, Saint Patty's day weekend, and 7:30 AM. He was at my home by 8:30 AM. We have a lot of dogs which he wasn't scared of. He checked the system outside and knew immediately what was wrong. Then he checked the system in the attic. He explained what was going on as well as the solution. He did not make it feel like he was rushing through anything. The inspection was free and we will definitely have him come back to replace the Unit.

From the owner: Looking for a reliable HVAC contractor in Jacksonville, NC? The clear choice is Comfort Theory…read moreHeating & Air LLC. Call today and let our expert team handle all your heating, cooling, and indoor air needs. * HVAC Contractor * HVAC Systems * HVAC Services * HVAC Maintenance * HVAC Repair * HVAC Installation * Central Air Conditioner Installation * Central Air Conditioner Repair * Air Conditioning Units Installation * Air Conditioning Units Repair * A.C. Installation * Heat Pump Installation * Heating System Installation * Ventilation Services * Water Heater Installation * Water Heater Service * A.C. Repair * Heating Contractor

Hired a second time because they had been helpful once before with a different property. I decided…read moreto call again when I needed a replacement part for a defective piece on a newer HVAC. The part was covered under manufacturers warrantee. Simple job. No estimate provided by tech or owner. Was hit with a $1000 invoice with no prior authorization from me. Invoice was not itemized. Just a number, apparently pulled out of thin air. When questioned they knocked off a $99 service fee they fully intended on charging on top of service fee related to replacing a bad coil. I own 5 homes locally, so the search for a high-integrity tech continues.

They charged me a lot of money for fixing my Heating unit. They said it was fixed. It was no better…read moreat all. It was a battle to get 1/2 my money back.

Overall, so far, so good. Austin did a fantastic job on the quote. Damian showed up on time and…read moreworked very diligently. Work had not been completed at this time due to necessary inspections. Will update once the work is complete.

From my personal experience-I cannot recommend this company for plumbing, electrical or HVAC…read more High employee turnover, lack of concern by project management to resolve issues or fix mistakes, multiple failed inspections. Plus, "On-call" plumbing and new HVAC emergencies were fixed by myself twice.

We called for service in mid summer and a technician came out immediately and diagnosed the…read moreproblem. He said he had to order a part and would contact us in two days. Two days passed with no contact from the technician. We called the company's number (once in one week and once the next week) and left messages asking if they were going to follow through and fix our air. No one from Bryan's has bothered to call. We've done business with Bryan's for about 10 years. They used to be excellent. We don't know what's happened with the management there, but we can no longer depend on Bryan's nor can we recommend them. We're moving on to a more reliable company.

I've had a a thermostat laying around waiting for my husband to install. I decided to see how much…read moreit would be, to have Bryan's come out and save my husband the trouble. Not only was the price right, they had a gentleman out here in a couple of hours. Mr. Ashley was knowledgeable and very honest. He did his job well. I will be calling these folks again, if we have the need.

Great service. They just get it done. Courteous also --and they follow up in timely fashion…read more What more do you want?

Sent out by home warranty company (Choice). They replaced the fan motor with the wrong motor. It…read morewas louder than a freight train. The came back but didn't fix it and told us every time they had to come back it cost them money?! After being tormented for over a month I called my regular HVAC folk. Not only did Ken's put in the wrong motor but they cut the wiring harness and bypassed a critical valve to make the cheap motor work. It cost us over $1300 to get it repaired correctl.

What a pleasant experience dealing with Rias Air. On an extremely hot day when our a/c went out ,…read morethey were there for us. They made sure to keep us updated and provided quality service. Lee was extremely helpful and knowledgeable and even checked in on us the next day. They are a true local business to this area and they will get our business moving forward . Lee was honest and a pleasure to talk to. Thanks again

Contacted Rias Air due to ongoing issues with my HVAC that I've had numerous other service…read moreproviders attempt to resolve without success. Lee, the owner, was very professional and responsive, quickly assessing our problem finding the cause of our issue. During the repair, both Lee and Matt, through their extensive experience, noticed something seemed off with a particular noise that was emitting from the unit and upon disconnecting the line at our evaporator, located a drive bit socket that was left inside near the 90. Lee and Matt finalized the repair and my HVAC is working exceptionally well. Needless to say, I highly recommend Rias Air. They're a small company but that enables Lee to provide the quality service and attention that is so very much needed in this profession. I will certainly continue to use Rias Air for all my HVAC needs.