I took my SUV to Roy's to repair damage to the front and side of my vehicle. They told me it would…read morebe 9 days and it was 8.5 days. The work was excellent. Customer service and communication was smooth. Newly repaired and painted areas looked flawless. I hope to never need them again...but if I did, I would gladly return to Roy's.

I've been to Roys for two separate incidents now and I can only say good things. First of all, they…read moreare so easy to work with, everyone I've talked to has been kind & Madi especially was so helpful when dealing with insurance companies. They did a great job on both my hood & bumper AND on a separate occasion my drivers door. A metallic silver, to my knowledge, is known to be one of the harder colors to paint match.. but as you can see they do an excellent job and the work speaks for itself. They truly deserve every 5 star rating for what they do. If I need additional work in the future I will be back!

The passive, unfriendly young man at the front desk would benefit from some customer service skills…read moretraining based on my two interactions with him, one in person and one over the phone. My older car was unfortunately declared totaled and the at-fault driver's insurance company helped me go through the process of retaining the car, advising me to call Caliber and tell them I would still like to pay to fix it. I called as instructed and the aforementioned young man brusquely and unsympathetically told me Caliber does not work on totaled cars, "you'll have to call a small mom and pop shop." I asked for a recommendation and he refused. Very displeased with this experience and will never return to this location, or likely Caliber in general, again.

Everything went well: The quality of the work, the communication between me and the shop, and the…read morecommunication between the shop and the insurance company of the person who hit my car. Highly recommended!

Koontz is the absolute best! I've worked with them for my F150 and GMC Savana, and both times…read moretheir work was perfect, and the cost was right -- it's a great value for your money.

As a businessman myself, I hate giving negative reviews. But Koontz earned this poor review. The…read morerepairs required almost two months to complete, costing me hundreds in additional car rental fees. Then when the car was completed I was informed at the last minute that a window had been smashed in a robbery attempt. I was assured by the owner James Koontz that I would be reimbursed for replacing the window. After sending him the glass repair receipt, all I have received are excuses and delays, and now he won't even return my calls. It has cost me an additional $1000 to work with this company. I suggest choosing another business, with an honest owner, for your auto repair needs. Your vehicle is not securely stored there, and they do not honor their word.

Locally owned. Replaced bumper on my Toyota Prius V. Very quick turnaround time and easy to work…read morewith. I would highly recommend!

My SUV looked new again! Highly recommend this auto body shop. My car was sparkling clean .read more

Rick Hendrick is amazing. They always treat me like family. Great experience, amazing service. I…read morewon't go anywhere else.​

10 stars would be more like it! Tim, with exemplary admin support from Lynsay, are new to me but I…read morewill almost be disappointed not to have an excuse to have other work done soon!! Both are experienced, but add to that the seldom-seen skill of "vehicle therapy." We met in dire circumstances so their interpersonal skills (to a walk-in customer!) turned disaster into opportunity. Tim offered sound advice with excellent results. Lynsay added a calm, hospitable, can-do manner to the transaction. You and your vehicle will benefit in tangible and intangible ways. I'm sold on Tailpipes and you will be too!

Great service and great timing. def recommend!!!…read more The manager went above and beyond to help us get our car back within 8 days.

where to begin: First off I have had my car there for a week and they have not yet ordered parts…read morefor it, they are terrible. I dropped my car off, supplied a text phone number to get updates, was told it would take a week but they wouldf text me. Nothing notnhong nothng no updates, and according to my app with my insurance company they had not filed the claim wth the insurance company. Never updates, nevber info, had to go in persona fter getting multiple calls not retunrned, now told it will be two weeks, also was told they were sendin g updtes but not to the correct number. After me calling onece a day for an update and leaving a message you would think I'd get an update but noooo, the neer realized that was the correct enumber. Spoke to the manger but se said she would updat ethe num ebr but still, after a week, have never goten a text from those peoiple so who knows if they even sent it to the wrong number . They did admit that some cars have priori9ty over others, so if you ahve an insurance clainm they will work on every other car in the lt before they touch yours apparently. So one wekk no car and no evidence they ahve dont anything. never sent me a text, have not ordered the parts, havent schedule the assembly havent scheduled the paint. think they are just keeping my car to run up storage charges, any know a good lawyer?

I have used them twice for minor repairs to my vehicles (dent and paint damage). Both times the…read morerepairs were done in less than a week, and was very happy both times with how the repairs turned out, they did a great job on making the new paint blend in right with the car. I have progressive, and they worked with them seamlessly to get the repairs done both times. I would recommend this shop.

I had them give me an estimate for two doors scratches to be repaired they quoted me $2400. I went…read moreelsewhere and had the repair done for $300. They are a rip off.

I've used Caliber Collision on two different occasions. I chose to work with them a second time…read morebecause my first experience was so lovely. Here are some great things they do: - consistently communicate with me about the process and status - conduct business professionally and personably - stick to their promises and timeframes - share knowledge and explanations about the work - provide excellent work and customer service Courtney and Pat have been so pleasant to work with! Should I ever need car repairs done again, without hesitation, I will return to Caliber Collision. I highly recommend them!

Over four months of unreturned phone calls. Two visits for estimates never received. I should…read morehave moved on long ago but they are so close to home and my car is driveable.

Did work on my car without verbal or written consent or approval. Pieces are now mysteriously…read moremissing as well. Surprised to see so many positive reviews but they're probably hiding negative ones. Beware, especially if your insurance company recommends them. They don't take accountability and are smug about their shady business.

I damaged the front bumper cover and foglight assembly of my 1999 Audi, (bought new and kept in…read moreperfect condition for 26 years). A "main stream" body shop said they couldn't get parts anymore and couldn't make the repairs. I was afraid I might have to part out my car over a bumper cover. The main stream shop referred me to Dayz. Dayz did a beautiful and perfect repair re-using the existing bumper cover, somehow making and finding new attachment clips, and also found parts from various online sources to repair the damaged fog light and its socket, the pop up headlight washers, and even plastic welded the cracked washer reservoir. The car was returned fully detailed inside and out and looks showroom perfect. They are very creative, resourceful, friendly and the price was very reasonable. I couldn't be more pleased and am grateful that they were able to fix everything and help me keep my classic Audi up and running.

I own a large truck a Chevy Silverado to be specific. I wanted to get new tires mounted and…read morebalanced on my truck along with an inspection and they did a wonderful job. friendly people done in one day and reasonably priced.

Everyone at Axselle was amazing. I can't say enough about this auto service. We drove in from…read moreNashville with car issues and they took us in immediately, two days before Thanksgiving holiday. I loved their honesty. The big issue was a sensor problem, not a safety issue, which saved us over a thousand dollars. They also took the time to explain things for a second time after having just spoken with my husband earlier on the phone. They made time to fix a minor problem, the air conditioning. On the way out we talked to two of the mechanics, wishing us a Happy Thanksgiving, and learned they also checked all of the cars fluids and made sure they were taken care of. I could tell we weren't the only happy customers because there were gifts on the counter from other happy patrons. I can't recommend them enough.