Terrible experience. My estimator was Amanda. When they…read morefirst received my vehicle she told me that she will be sending me messages during the repair process. I received ZERO message from her. Only messages I got were the computer generated message about the picked up time which changed 3 times. I would get a new date either on the day of or the day before pick up. I had to reach out to Amanda to find out why the delay. 10/17, trying to put it back together. 10/23, they send her a damage hood. 10/30, Ford sent the wrong grill. She had not once contact me on her own beside the first phone call, always take multiple call for a call back. Since I was getting no where with Amanda that's when I started asking for the shop manager Jake and had my insurance company involved, my agent was surprise it had been over a month and I still hadn't gotten my car back for a front end collision. When I finally got my car back on 11/7 at 5p, it was extremely dirty plus they damaged my illuminated door sill of the passenger side. They left dirt on the dash, under the hood, the screen of my infotainment was scratched and the glove box door as well, foot print on the panel, when I express my concern during pick up, Amanda had the front desk lady told me that since I been talking to Jake I will have to speak to him, she is no longer my estimator and he had left for the day, but surprisingly he walked by right when I was about to leave. Next day I found the driver side window louver was barely hanging which I fixed myself. Now, I'm experiencing wind noise on the driver side which was not there before but they claimed is from the louver, wheel hop during turn but they said is not direct impact so no alignment check. This car is my weekend car so I never had passenger therefore the passenger side WAS practically brand new. Also, I don't understand why the front splitter supposed to be brand new but it has scratches on it same for the under body, almost like they took it out and park on top of the curb type scratches lastly the hood and the bumper doesn't align right, but some mustang has the issue with the hood bumper alignment so I'm not gonna stress that even though it wasn't like that before. While they advertise returning the car to you in the pre accident condition but Jake told me that they don't clean inside the car during the night if pick up. Keep in mind that my car is a 2024, I don't expect them to detail my car but not to return it to me with it covered in dirt. I reached out to corporate spoke to Lea Diaz, she asked me to send her photos and will call me back so I did but she never reply not even after multiple messages. I got tired of dealing with them so I had my insurance company Liberty involved once again and they took care of it in a timely manner, and they finally somewhat clean under the hood and inside the car plus replaced the door sill, Jake was supposed to go on a test drive with me to check the wind noise and wheel hop when I bought it back today for the cleaning and door sill, but he said he drove it and didn't hear it nor experience the wheel hop. I have bought other cars there before and never had the issues I am having this time. I guess management has changed?

They did an awesome job on our car! The service was quick, the staff was friendly, they worked with…read morethe rental car company and we didn't even have to return the car they took care of that with the company. The waiting room was nice and clean. If you're in need of body work I'd highly recommend.

Unbelievably great. My side mirror nicked a post in an alley, and it took the mirror and casing…read moreoff. Another shop told me it would be several weeks before it could be looked at for an estimate, so I called Dayz in the morning and they said I could swing by at 2PM. I got in there at 2:15 and Johanna looked at my car right away, went and got Miguel, and Miguel immediately fixed the thing in about five minutes. It is now working as good as new. He refused to take a payment even though I insisted. I had tried to do it myself but it wasn't staying on, so I was prepared to pay a reasonable amount even for a simple fix like this. Even though it didn't take much time, he would have been within his rights to charge me, and I insisted on paying more than once. I will be going back here for any auto body work I need in the future, and I will be telling everyone I know to do the same. These are good people running an honest business.

Did work on my car without verbal or written consent or approval. Pieces are now mysteriously…read moremissing as well. Surprised to see so many positive reviews but they're probably hiding negative ones. Beware, especially if your insurance company recommends them. They don't take accountability and are smug about their shady business.

We were stranded on the side of I-95 with a flat tire (ran over a nail - new tire!), when the…read moreVirginia DOT Safety Officer stopped to help us. He recommended Ferber's as being close and very helpful. That was an understatement! Ricky was just wonderful - he would've stopped everything and replaced the dead tire had he had the correct tire in stock. Sadly, he didn't, and he referred us to NTD, who did have the tire and did replace our old one for us. Back on the road successfully, but all thanks to Ricky & Ferber's! Thanks, y'all!

From the owner: Serving Ashland, Virginia, we proudly offer a range of auto body repair services for all makes and…read moremodels. We opened our facility in 2022 to provide our community with professional auto body repair to not only make your vehicle look like new again but ensure your vehicle is safe. From major collision repair to quick paint touch-ups, no job is too big or too small for a qualified team of technicians. For your peace of mind, we provide a 36 Month/36k Mile warranty.

Very friendly and easy to detail with. I was having a hard time with the insurance company and they…read moresorted that all out. I will continue to use them for all vehicle repairs!

Took my car there for some work and could not have been more pleased with the results. Not only did…read morethe work look fantastic but they also vacuumed and even wiped down the dash with cleaner too. The receptionists were all really friendly and there is also an enterprise on site. I would definitely take my car there again.

Rick Hendrick is amazing. They always treat me like family. Great experience, amazing service. I…read morewon't go anywhere else.​

10 stars would be more like it! Tim, with exemplary admin support from Lynsay, are new to me but I…read morewill almost be disappointed not to have an excuse to have other work done soon!! Both are experienced, but add to that the seldom-seen skill of "vehicle therapy." We met in dire circumstances so their interpersonal skills (to a walk-in customer!) turned disaster into opportunity. Tim offered sound advice with excellent results. Lynsay added a calm, hospitable, can-do manner to the transaction. You and your vehicle will benefit in tangible and intangible ways. I'm sold on Tailpipes and you will be too!

I had some front end damage and needed to have it repaired. I was referred to beautiful bodies by a…read morefriend. I called them made an appointment and and they estimated the damage and the parts needed to repair the truck properly. As soon as the parts came in a few days later, I was called so I dropped my truck off and it was done a few days later. When I picked up my truck, I was pleasantly surprised you couldn't even notice there was any damage at all. The workmanship and the attention to detail along with having all the parts prior to me dropping off my truck made this entire experience much more pleasant than I expected. I would absolutely use them again and recommend them to anyone

Brought my 1996 Honda Civic with body damage to my front bumper. It was done on time and on budget.read more

Worked with Stuart on my car repairs and although it took longer than expected (no fault of the…read morerepair shop) he kept me updated and did a fantastic job on my Audi. I would recommend

Absolutely horrible experience. My car was taken here, and no actual repairs were completed, yet I…read morewas told I had to pay thousands of dollars just to get my own vehicle back. They charged excessive fees for things like storage and teardown, even though nothing meaningful was done to fix my car. None of these costs were clearly explained upfront, and the total kept increasing without proper communication. I was never given a fair or transparent breakdown before the charges piled up. On top of that, they tried to claim there were additional damages to my vehicle that were never there from the accident, which raised serious concerns about the accuracy and honesty of their assessment. They also never contacted me directly about these charges. Instead, they told my insurance company that anything not covered would be billed to me personally, without giving me any notice or chance to approve the costs beforehand. It honestly felt like I was being taken advantage of simply because my car was already in their possession. Being forced to pay a huge amount with no real work done is completely unacceptable. Do not bring your car here unless you want to risk paying thousands for little to nothing. Get everything in writing and be extremely cautious.

I stopped by Caliber Collision in Ashland with a minor scratch on my Volvo, expecting to schedule…read morean appointment or at least get an estimate. To my surprise, one of the employees left a meeting just to come out and help me on the spot. Incredibly, they fixed the scratch in just five minutes--while I waited--and didn't even charge me. This level of service is truly unheard of these days. Friendly, professional, and generous with their time--Caliber Collision went above and beyond. I will absolutely be returning here for any future body work, and I won't hesitate to recommend them to others. Thank you again for the exceptional service!

This company completed repairs on my Tahoe that had been damaged by a rear end collision that was…read morenot my fault. From the estimate all the way thru the updates I received the company couldn't have been better on providing feedback as the repairs progressed. I was constantly updated and received a very professional and through repair. My insurance agent is pursuing the woman that hit me to recover my deductible. This company is really great and will use them in the future if I have to have any body work done on either of my vehicles. From the personable lady at the reception desk and working with Luke , the updates via text were outstanding. I will gladly recommend this company to all my friends.