Conner McNight was very attentive on the walk thru at Falcon Ridge. Great job, Conner. We really appreciate you all of the phone calls and keeping us up to date. read more
We signed a home purchase agreement on 12/19/2020 upon finding what we thought was our dream home. On 01/19/2022 we moved into our new Richmond American Home. Before the 12 month home warranty expiration we hired a 3rd party home inspector. Mr. Vannier found two gas leaks. One was situated at the outside meter box, but more importantly the other was located in the interior attic on the gas line/valve leading to the east heating unit. It had a red "Danger Tag" affixed denoting a leak.
To put this into perspective my family including two young granddaughters who frequently visit overnight on weekends were put at an extreme risk for TEN MONTHS. On two occasions I reached out by email to Mr. Troy Callap Arizona Sales Manager on 11/22/2022 and 12/01/2022 with no response.
Early in 2023 I emailed Mr. Dave Viger, COO with Richmond American Homes hoping for an acknowledgement of this issue. I thought he being a graduate of the US Naval Academy and former NFL player that I would receive a timely response. Unfortunately again I was disappointed. Articulated in Mr. Vigor's online Bio he stresses "The power of Focus in Homebuilding."
Gas leaks should be a major focus not just for my family but could have been a devastating outcome if there would have been a catastrophic explosion for my neighbors house as well. Thank goodness no one was harmed.
Why Richmond American Homes, MDC Holdings has decided to
ignore my feedback about this egregious situation is beyond comprehension? read more
Whatever you do do not close on your house until all repairs and walk through hits are done. Especially if it is on back order!! Beautiful home but once the agents receive their money. They could care less!! read more