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Richey & Clapper

3.6 (5 reviews)
Open 8:00 am - 5:00 pm

Services - Richey & Clapper

Machine and tool rental

Trailer repair

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5 years ago

Excellent service. Shea the service manager was top class. All around great service

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Herb Chambers Land Rover of Sudbury

Herb Chambers Land Rover of Sudbury

2.3
(103 reviews)

I am writing this review after concluding my purchase of a Range Rover Evoque at Herb Chambers in…read moreSudbury. Let me first start with some context. We have bought a number of luxury vehicles including BMWs, Range Rovers and Porsches across a number of dealers in the US and internationally. In addition to this context, I recently moved to the US and while my credit score is excellent, I have limited history which could have been a problem financing a vehicle in the US...until I walked into Land Rover of Sudbury! We were moving from NYC to Boston and therefore needed to buy a car. We initially went to a Land Rover in Manhattan who were only interested in taking my deposit. They were not knowledgeable about the car, and when they did get my financing, got it for me at 11% with a requirement of 50% down! They also took over a week to refund my deposit but that is another story for another day. I decided to try and get the Range Rover Evoque in Boston, given it was probably easier to register. I looked up Land Rover in Sudbury and gave them a call - Anthony Carbone picked up. I told him I was about to make the trip from NYC to Boston, but that I needed to finance the car and had limited credit history. He was upfront about the risks but assured me he would do his best to get a good deal. I landed at the dealership on a Saturday at 11am - Anthony and Bobby greeted me, and introduced me to Rusty who would take me through the sales process. Rusty immediately asked me if I wanted to go for a test drive, and we were off for a 6 mile drive around Sudbury. He was quiet, and not pushy letting the car sell itself. He was on point with any questions I had. He then asked me what trim I was interested in, when I said Prestige; he drove 10 minutes away to the back lot to pull out a brand new Prestige (still in its white shipping wrapping). He took off the wrapping but I didn't like the color. He then asked patiently if I wanted to see anything else. The Evoque on the showroom floor caught my attention and I asked if it was for sale - it was, and we immediately got down to numbers. Rusty provided me with payment plan options and after a bit of back and forth we starting calling the banks. That is where Anthony and his magic came in! He spent a little over an hour calling the banks, keeping all my limitations in mind, and only came out of his office when he had a positive result...and positive it was. He was able to get me a rate of ~2% with a structure very much under a monthly payment I was comfortable with. I agreed, we processed the papers and in a matter of 4 hours I was out the door with the deal done. I asked if I could pick up the car the following week, and knowing it was our 5th year anniversary and a gift for my wife, they dressed up the Evoque with a red bow for collection! Over the week I inundated both Rusty and Anthony with a number of questions and every time they were super quick to respond. This experience has been BY FAR ...THE BEST car purchasing experience I have ever experienced. I will only buy Range Rovers while we live in Boston (unless Anthony moves to another brand) because dealing with this dealership was exceptional. Given my limited credit history they were able to put us in a car of our choice with no car sales BS, the industry is known for and plagued with. In fact, I am so ecstatic with my experience that I am including my personal email address and encourage anyone who is thinking about dealing with Land Rover of Sudbury to reach out if they have any specific questions about the Range Rover Evoque or the dealership It is for these reasons and so much more I have them rated exceptionally high. RK rkeshup@gmail.com

We originally brough our vehicle into service 3-4 weeks ago as the power steering was not working…read more The day before it had malfunctioned during a rainstorm. The technician couldn't diagnose the issue as the power steering started working again. We then did additional repairs to the vehicle (tires, etc.) that cost approximately $5,000. The vehicle ran fine for the next 3-4 weeks until the heavy rainstorm on July 7th at which time the vehicle lost power steering while driving at 70mph on the highway. We contacted service and was able to drive the vehicle to Sudbury on July 9th. The only thing that was wrong with the vehicle at that time it was dropped off was the power steering. The dash illuminated the following message "Ok to drive with caution Power steering assistance reduced" My research online shows that the 2019 Land Rover Velar had experienced a known documented vulnerability. The driving rainstorm waterlogged the internal circuit board of the electric power assistance steering (EPAS) rack. The front sensors and steering rack are both mounted extremely low to the ground. There have been numerous lawsuits, class action suits for certain model years in the UK. I brought this to the tech and they discounted; no video of the damage was sent to us unlike every other prior visit for service. The tech then sent an estimate for 10k to fix stating there was a crack. We asked for video, tech on 7/10 at 2:52pm texted steering gear is crack, video did not send apologies. I asked if the crack possibly got water inside causing the failure, response "that could be the case". Again, asked for video, was told on Saturday at 7:05AM that we could get a video to me on Monday. Was asking the tech if possibly something caused the crack (hitting a pothole, etc.) no reply. I was continued to be directed to JLR North America to see if they could offer any assistance. Great customer service for someone who has been loyal to bringing the vehicle for all service to Land Rover Sudbury, plus the prior vehicle was a Range Rover Sport which I serviced at your establishment. Monday morning heard from Alex in Sales, offered $1,500 for trade-in against a new Velar. At 1:30PM texted service again, still no video showing issue. Reply, tech is out today so I will not be able to get you another video. Advised Alex that we were going to go in another direction and advised service that I would be in to pick up vehicle. Showed up at 5:20pm to pickup vehicle, my service tech was gone for the evening. The tech that helped me called for the car to be pulled up, I asked if I needed to sign any paperwork and was told no you are all set. No explanation of what was done to the vehicle, what was found, etc. The vehicle was not brough up and I had to go down to the back of the lot to pick it up. Remind you the only light on at the dash when this vehicle was dropped off for service was the power stering, Started the vehicle and the following lights came on the dashboard "2 wheel drive only, traction reduced" "Ok to drive with caution stability control not available" "Intelligent emergency braking system not available" "Ok to drive with caution Autonomus Emergency braking not available" "Cruise control deactivated" "Stop Safely Brake System fault detected" "Airbag default light on" "spedomter didn't work" Plenty of pictures if you would like me to send along. Difficult to explain and luckily didn't have an issue getting the vehicle where it had to go. My attempt to get some help with the issue was unsuccessful and very frustrating

Richey & Clapper - machinerental - Updated July 2026

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