I had a 30 year old HVAC unit and I was anticipating having to replace it. The heat pump went out…read moreand put feelers out to three companies, two answered and one actually showed up and it was Reece. Nathan assessed what I needed and came up with several quotes in about a half hour, and he didn't strong arm me towards the more expensive options, he even suggested the budget friendly unit. I chose the option above that one and I couldn't be happier! I even suggested them to one of my friends already...Brian and Diego installed everything in less than eight hours and were very professional and helped me set up my new smart thermostat. 10 stars! Probably not ever calling anyone else. Thank you!

My heater was running all the time and found there was a leak in the coil. The tech was very good…read moreat describing the problem

I'm a little out of Ace Airs range but the company that was servicing…read moremy units seemed to be embellishing needed repairs so, Vinson came and took care of my furnace with great customer service, i hope he will continue to make the trip when i need him.

We recently had a HVAC system installed by ACE Air and was very please. Venison Griffin was…read moreprofessional and easy to work with and Jeff Evans and his Crew did an excellent job of installing . They were courteous , efficient , and kept our house clean throughout the installation. We high recommend Ace Air.

So I was looked on the web and found Maxwells website that clearly states they service my town and…read moresince I was shopping for a Central A/C unit thought I would give them a call. When I did I was told they will not service my house yet the website clearly states it they also service a town 15miles farther away. I was treated rudely they ask me to call back only to have the lady in the office to call me names and verbally attack me on the phone and hang up! All I wanted was to spend $15k on a central air unit but they would rather harass people on the phone! I do not recommend these people. If they treat people this bad over simply asking for a quote I hate to see how they treat customers that ask for service.

This is the 2nd year I have tried having this company come out to just check the system. I had an…read moreappointment scheduled between 8:30 and noon. At 12:30 I call very patiently and am told oh they had a big repair at a local business, they have one customer ahead of you when they leave that job. I say ok. Call back at 3:44 today and hear the gps shows them very close to you, still no call or show at 4:30. We have had this company since purchasing our home 12 years ago. They are fired, and I will have to find another company that will be reliable to use.

The technician was all kinds of awesome. I know nothing (absolute zero) about HVAC systems or how…read moreanything works. He came out examined everything and explained to me how everything worked and what was wrong. He could have taken advantage of the fact that I knew nothing and made up something to overcharge me, but he didn't. He made a diagnosis that would have cost me 3x as much, but went ahead to examine further to make sure to save me the cost, and stuck around to make sure the problem was 100% resolved They were super helpful, and when I asked about thermostat I wanted to install myself (and save me the cost of having someone do that), he told me to FaceTime him to guide me through, should I have any questions. Will definitely recommend these guys.

I was referred to them by a friend of mine that they had done some recent AC work for. Mike and…read morehis team were able to come take a look my AC unit and work on it within a few days. Turns out the AC unit needed to be replaced and he was upfront with me about my options and cost and was ultimately able to work on replacing the whole unit the following weekend (on a Saturday at that!). I had a couple of questions and minor issues after the install and Mike and his team (Kurt-- thanks again!) followed up immediately and came back out and took care of it. So all in all, it was great service at a a reasonable price and I would use them again for any future work I have and would most certainly recommend them to anyone who needed AC work done.

Today Air Force heating and air replace my full unit from beginning to the end very professional…read more Luke came out first out first very professional he Listen and then gave his opinion that would fix your issue. The Techs that did the install were Jeff and Hunter they call before coming very professional and explained what would be did. HUNTER AND JEFF ARE 5 STAR TECH. They take pride in there work they explained there work, they clean up there work area, and walk me through the work when they complained the job. Denry Parks

My mother contacted Air Force Heating and Air on Thursday, August 21st to inquire about repairs on…read morethe home's central air conditioning unit. Friday, August 22nd, Technician Ben was dispatched to diagnose the issue and complete the repair. The technician stated that the air conditioner's motor needed to be replaced. Sounded easy. Friday evening, after the installation of the new motor, the air conditioner stopped working. My mother contacted their office again concerning the air conditioning unit, referencing the earlier repair. Technician David was dispatched on Saturday, August 23rd to diagnose the problem. After analyzing the unit's contents and diagnosing the problems, Technician David stated that he could bring and install window units on Sunday, Aug 24th, while waiting on the parts to complete a second repair. A verbal agreement was reached confirming that David would return on Sunday morning between 8 and 10am to install window units. Technician David did not show at the agreed time on Sunday August 24th for the window unit installations and neither the Air Force Heating and Air office staff nor the technician contacted my mom for any explanation or update. My mother called the company office at approximately 11:30 to inquire about the window units and was informed that there were no window units available in their warehouse and a technician would be dispatched to the home on Monday, August 25th after window units could be secured. The weather in the area ranged from 85-87 degrees between Friday August 22nd and Sunday August 24th making it unreasonably warm in the home. Due to the heat, the residents were forced to leave the home and stay in a hotel room for comfort until the unit could be repaired. Upon speaking with my mother about the issue, I called Air Force Heating and Air to ask for pictures or documentation of the issues warranting a second repair. I received an invoice documenting the problems and the suggested repairs. Per Technician David's assessment and as documented on the invoice I received, his diagnosis stated the following: "the set screw was on the bottom of the system... two bolts holding up the motor had broken... fan blade bent in multiple places... copper had been sliced into by the fan blade... need to replace the fan blade, motor and copper then refill the system." Due to the poorly executed motor installation on Friday Aug 22nd and no show/lack of timely communication from Air Force Heating and Air on Sunday, August 24th, my mom had to use a different company for repair of the air conditioning unit. This string of events has eroded trust and confidence in the quality of service and professionalism of Air Force Heating and Air. We emailed the company on Aug 24th and were promised a call concerning a refund of the $762 spent and the hotel fee incurred. We were promised a call back. To date, no response. I don't believe that it's unreasonable to think anyone would view this time line as anything other than utterly unprofessional and neglectful. I would not recommend Air Force Heating and Air to anyone looking for quality or professional customer service.