Fail. Fail with a big, fat "F"! UGH. I am kicking myself in the butt for returning after saying I would never come back. Why did I do that? I don't know. I sure as hell don't have money to throw away, which is what I basically did.
Do yourself a favor and learn from my mistake times 2. Brought my white coat in, again. I really was hoping they would change my mind this second time, but no. The just reaffirmed my initial assessment that they do a really crappy job here. Also, the lady I complimented in my tip wasn't as nice as I thought and is a complete fraud. As is their advertisement for spot cleaning. Fraud.
And the story goes:
I bring white coat in. White coats apparently no longer get student discount. Fine, whatever. Just get my shit cleaned. #1 I kindly request that they do not stamp my last name on my precious white coat again. #2 She asked me if I would like my coat to be starched. I answered yes. #3 I mentioned that I dropped my white coat in a rain puddle and there were some dirty spots (as they advertise they spot clean... on their sign.. out front). She said not a problem and that they would be able to get the spots out.
I return a week later to pick up my coat. #1 No name stamped. Good start. #2 It's pressed and starched. #3 Puddle spots are totally there. It looked like my jacket was just pressed and starched.
I pointed this out to the lady and her reply? "Yea, you wanted your coat to be starched. That goes to laundry service. We don't do that here. If you didn't want starch we would have cleaned it here. IMO we do a better job."
WHAT??? I told you about the spots!!! You said they would be cleaned before I left!!
To continue, she told me having the coat spot cleaned and getting it starched were separate. Also, that if I wanted the spots cleaned next time to not have my jacket starched. Beezy, there will be no next time. This is absurd! Mind blown. This place has bad business practices and does not deserve my patronage. Two strikes. I'll be damned to give you a third chance. read more