Richard Wright Fine Art movers/transport came recommended for the moving and installation of a very large fine art oil painting. We had them come a great distance to have a historic painting professionally moved and installed and were willing to pay the expense to have the job done right. The painting did not have an attachment for the the installation and we went to great lengths sending many photos and communications to insure the movers would be prepared to address the concerns. They came to move the painting on the date scheduled, only arriving earlier and without contacting us, as requested so that we could be on-site when they arrived. This was the least problematic of the many issues that ensued. The painting was packaged in plastic and cardboard as it was only going about 15 miles and the crating department was behind. This would have been fine had the painting not been bashed on two door frames during the move. Fortunately, we do not believe it was damaged despite the carelessness in the tight areas that required a degree of care. The painting was placed into the "climate controlled vehicle" as cold as the winter air exposing it to temperature extremes longer than needed. When the painting arrived at its new location (where it was carelessly bashed twice against door frames,) the movers were completely unaware of, or prepared for the installation needs for this very large old painting, despite the many communications with the owner to address the needs and his acknowledgment and said understanding from the many photos and communications. When the installation did not occur, the crew that was assembled and prepared at the new location to help lift the 200lb. painting onto the wall attachments they installed, now stand idle. The receiver is not pleased and asks that the art piece be removed, upset at the failed installation and now needing to additionally provide or address its storage needs. We are granted an extension and storage for four weeks, until the rescheduled installation. The owner is going away for two weeks and insures that he will personally come for the rescheduled date and bring the materials and tools to construct an appropriate attachment and insure the job get done.Back peddling on his return, one week prior to reschedule date, he begins expressing concerns about the condition of the frame that has many nail holes from prior installations but is structurally strong and sound, as why this installation may fail again and retracting assurances for the second installation attempt. He has not seen or assessed it nor seems to know proper installation methods both numerous and standard for a piece of this size and age. He does not respond to requests for costs (of what he says may now be a crew of three) that should be sent to complete this job at minimal cost -due to the large expense resulting from their own failure to be prepared for the job. The owner tells me he could have come up initially at minimal expense for a site visit that he now seems unwilling to do. His plan is to return with no plan and still not having seen the piece, and inadequately prepared to address the installation needs a second time. He does not seem to know proper attachment methods for a painting of this weight and size though numerous professional on-line art and museum sites provide detailed instructions and standards for museum quality large, heavy installations of this type. The owner DID NOT TAKE ANY RESPONSIBILITY for completing the job for which they had been hired and is fully recharging for the cost of return for what was to be both moving & installation and later adding a large fuel surcharge -never mentioned for the estimate, added on top of the nearly $700.00 transport charge for driving the 1 1/2 hr.distance from their location -for this otherwise short distance move-on top of the work time. In the week preceding the final deadline, we are facing unknown expense, un-assured success, and the owner brushing off attempts to communicate about any needed materials or firming up plans- beyond a likely 2nd failed visit plan and bill. He suggests he himself may not come and appears indifferent to my distress. A disastrous, stressful experience that created much embarrassment with the receiving party -NEARLY LOSING THE DEAL.Feeling left in the same situation as before, It was by shear luck that I found out about a competent and skilled carpenter craftsman who had constructed a piece and securely attached it the day before the installation. This experience caused me extreme distress. I DO NOT RECOMMEND THIS COMPANY for art handling. He did not value or care about this customer one bit. DESPITE PLEAS for help, as it became too late to find someone else that was dependable, or so it was thought. So relieved dealings with them were over, until receiving an e-mail for a metal piece he said he ordered for the install (of which I was not made aware) and seeking $100. payment. read more