I was a patient at this practice for over five years, during which PA Nathan Adams and Dr. Osborn…read moreconsistently failed to diagnose serious, life-altering conditions. They completely missed an autoimmune disease. Instead of referring me to a specialist for a proper treatment plan, they over-prescribed long-term steroids, causing unnecessary harm, then referred me to a rheumatologist. Following an emergency hospital admission, I spent four months with an unknown diagnosis, managing a PICC line for IV antibiotics. While the specialists were determining the cause, the support from Dr. Osborn's staff was non-existent. I felt completely abandoned during a critical health crisis. A serious infection requires proactive care, not added stress from a dysfunctional office staff. While I continued to see the surgeon and infectious disease team, the logistical support from this specific practice was unacceptable. They failed to diagnose a serious heart condition. It was only caught at a hospital during a failed pre-surgery screening. Even after the student intern later noticed the issue, PA Nathan Adams never officially noted the diagnosis or educated me on it. During my final appointment, PA Nathan Adams became hostile, threatened to halt the visit, and stated I was no longer welcome at the practice. They failed to provide the legally required formal documentation releasing me as a patient, violating medical abandonment protocols. I was still receiving autogenerated messages reminding to make wellness visits until I unsubscribed and changed my number. Thanks to my new medical team out of state, my symptoms are finally controlled with correct medications. Finding a competent team made me realize how severely negligent this practice was. Avoid PA Nathan Adams and Dr. Osborn if you require accurate diagnoses and safe, ethical care.

Dr. Osborn is the worst doctor I have ever had! I don't even know where to begin. He doesn't get…read moreback to you for days, even with having the MDVIP concierge service, I had to leave messages multiple times to get a response on several different occasions. When he does finally get back to you, he is always short and acts like you are an annoyance to him. He prescribed a medicine I was already taking, which showed me he didn't even look at my chart to see what prescriptions I was on before he called me back. I showed up for an appointment he made for me only to find the St. Augustine office closed, and the main office had no record I was even supposed to be there. When he does see you in the office, he is always distracted, stepping out multiple times in the middle of your appointment, to take phone calls and talk to people. He is spread way too thin between two separate offices, and it shows. He brags about how many patients he has, but sadly can't remember your name. The list goes on and on. I don't normally write reviews, but I felt in this case, I had no choice.

Top quality care and kindness by Dr. and Avalon. No waiting for appointment, blood work done on…read moresite.

"Simply the Best -- Better than all the rest". Joanne Favret. Since 2012. . Direct Primary…read moreCare is well worth it. No middleman or office delays. Her Medical Assistant is excellent to talk with. Direct means you talk with Dr Kaluza promptly. You have to experience it to see the many benefits!

Doctors are amazing....front staff suck in every direction. Office manager has poor customer…read moreservice skills and the main lady that sits up front to check you in always has RBF with the attitude in tow. Steer clear of this location at all costs!!!!!

I've been coming here for years now and I love it. Staff is very nice, friendly, and helpful. And I…read morelove my doctor of course!

Zero stars if that were possible…read more Our appointment was scheduled for 2:55 PM, and my son was only called at 3:51 PM and now almost one hour late. During this time, two other families who arrived after us and had later appointment times were seen before us, with no explanation at all. Beyond the excessive wait, the customer service is terrible. The staff is unfriendly, barely communicates, and refuses to explain what is going on. No apologies, no transparency, no respect for our time. This is a pediatric office : parents and children deserve patience, organization, and basic courtesy. Unfortunately, this location delivers none of that. Very poor experience. I do not recommend this place.

I rarely leave reviews. everytime we need something we have to jump through hoops. they don't want…read moreto help. they take 2 hour lunches where they won't help at all during those hours. i have to wait a minimum of 45 minutes after my kids appointment times to even get called back. then we wait another 30 minutes to see the doctor! its consistently so bad that I'm hesitant to believe anyone that left a 5star review. what just sparked this review as the final straw was just now I go to grab the state required immunization form for my children at 1:30pm. im walking up to the door as the staff is unlocking the door (I'm assuming coming back from lunch) I go to step in the office and she turns around to close the door on me. I'm obviously shocked by this. I say "excuse me" I can see through the opening in the door there is clearly a patient and her mother talking to the receptionist. the staff working says while clinging onto the door "we are still on lunch we will unlock the door at 2". and closed the door on me. OK COOL! I'm done!

I came in this week to see my new doctor and it was time for my annual wellness appointment…read more I'm not sure why I always get a little bit nervous seeing a new doctor, but I do. I came to my appointment right on time, was handed a tablet to complete a survey, and then within 5 minutes I was brought back by a nurse. I believe the nurse's name was rea or rhea, she was super nice, chatted with me for a bit, took my vitals, and then let me know that doctor would be right in. Dr. Stapleton was warm, kind, and a breath of fresh air. She took the time to listen to my concerns, answer my questions, and ordered me the necessary tests I'd need. She was lovely.

The doctors and other providers here are first rate. They are knowledgeable and take time to…read moreexplain the medical situation. It is fairly easy to get an appointment.

Went with my 19 year-old son for a first -time appt after he was sadly too old to continue at his…read morelong-time pediatrician. Dr. Anderson and her nurse were SO welcoming, reassuring, friendly and all-around wonderful to a mom trying to let go a bit and a kid trying to grow up a bit. Thank you so much for making a big step easy and for making him feel so comfortable in taking some ownership of his own health. The office staff could not have been more friendly and helpful either. All around a great experience.

Went there for paperwork that my wife called in(I heard her) When i got there, they had no idea…read morewhat I was talking about and were being very uncooperative. But the desk were covered in drinks and oepn food like it was a buffet. They shoud pay attentiion to their job.

Great staff! I called to make an appointment and the front desk was so accommodating and told me to…read morecome in now. The insurance and in-processing was quick and I was called back in less than 10 minutes. Dr. Caudill was very kind and wonderful. I highly recommend this clinic. They are a very caring staff, accommodating and the office was so clean.

This office is always so efficient and knowledgeable. They honor appointments and also have the…read moreability to offer a walk-in option. I've been a patient here for over a year and have never waited more than 15 minutes to see a provider.

Moved into this area about a year ago. Memorial was my hospital of choice. Since we have move we…read moreare 4 miles from Baptist South. What a change every thing is so new there. I make my appointments in the morning And get there two hours early. The Oasis restaurant makes the best breakfast in town. Made to order or self serve eggs bacon sausage , if rather, they cook up omelets any way ya want them. And best ever coffee. Next upstairs to Dr. Hassels office. First they adjust pacemaker , then visit with Doctor Hassel. He finds out what he needs to know and I am out of there. I had to take some tests and had to deal with Out Patient desk. They were very helpful and every thing was done with a smile and relaxed. Just super ! The one thing is interesting I think I walked into the Oasis restaurant and I am type 2 diabetes. I had a slight dizzy spell. The cook wanted to stop cooking and take me to a chair. Two nurses were there waiting for breakfast. They took over and carried my tray to the table for me. Tell me it is better some where else . sorry I won't believe it.