My husband and I went there after moving to Kentucky. We…read morewere both told we had one cavity even though neither of us have had cavities for years. It felt HORRIBLE when they were "fixing" what we now believe were NONEXISTENT cavities. It felt like they were drilling a hole. I think they were. I think they made the cavities and then filled them. Later on, a quarter of the tooth that was "filled" chipped off. My husband agreed that it felt like they were butchering our teeth while they "fixed them"

I was assured three times and even shown on paper that my insurance would take care of me getting…read moremy teeth removed and getting a new set of dentures put in. But when it come right down to it my insurance was all used up long before I ever got any dentures and now I have to wait until next year before I can get any dentures that my insurance will pay for. They didn't let on like they had misled me or had told me wrong. I think at least an apology would have been appropriate but I didn't even get that. I just got the same old treatment like it wasn't their fault.

I really wanted to like this place. The office is nice and the staff and DMD are nice but the…read moreservice provided was/is subpar. I had 3 fillings that needed fixed that had been done around 10 years before. Well they lasted 6 months and the first one failed. I went back to have them fix it and they charged me again to fix it. Usually dentist offer a 1 year warranty on their work. Well i paid over 1000$ dollars total between these 2 visits and guess what? Another one broke again within a year. I'm finding another Dentist office and will not return to this place ever!!!

From the owner: Specializing in: - Dentistsread more

This was the WORST experience I have ever had dealing with a "Professional" in my life. I live in…read moreClark County, and before my first visit, I verified my insurance, phone number, and all the relevant details and was told they accepted my insurance. I drove to Mt. Sterling for my first visit, and the office was closed with a sign on the door. They should have contacted me to reschedule or let me know they were out of the office, they did not. So I had to call to be rescheduled for three weeks later and showed up to my second appointment today after calling them seven times before I made the drive to verify they were open and it went to voicemail each time. It gets better. The receptionist told me she could not run my insurance through their system. I had this problem yesterday with my PCP, and she had to run it as Passport Molina Medicaid with a P.O. Box in California. The difference is she took the extra step. I kept my cool, pleading with them. The receptionist would not let me use her phone to contact my insurance, citing it was for patient calls, so I asked if it was for patient calls why she didn't answer any of mine. Then Dr. Caudill, taller than me, walks into the empty waiting room where I am standing and says we have been here all morning, getting right in my face. He was taller than me, and I took him as aggressive based on his demeanor. So this is the most unprofessional office I have ever stepped into and I told him the way you have treated me is horrible. I will be sure to leave an honest review. Then he says thank you in a rude tone.

Super nice dentist and staff. Zero discomfort and zero pain. By far one of the best dentist I…read morehave ever had.

They will wake you with a text at 2AM so that you can fill in a registration form…read more No humans to answer the phone when you call during office hours. The automated voice gives few choices. Selecting a random choice results in "we cannot transfer your call at this time".