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RICHARD E OTTO

5.0 (1 review)

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7 months ago

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Belinda Schwertner, MD

Belinda Schwertner, MD

(3 reviews)

Dr. S is great. She's cheerful, a good listener, and professional. Her staff is attentive and…read morecourteous. I've been going here for my annual "lady-parts" check up for 3 years now and actually don't mind going because I know I'll be treated well and I won't have to wait long periods of time to see the Dr. I really hate it when I've got an appointment with someone and I have to wait 45 mins to see the doctor. I'm on time, why aren't they? This nonsense doesn't happen in Dr Schwertner's office. They're open M-Th, and Friday mornings.

I have seen Dr. Schwertner several times and have found her nurses and her to be very attentive and…read morefriendly. However, her front office rep always looks as though she's having a bad day and would rather you not have come in at all. Then, the unthinkable happened! Last year I was laid off and had to move, I was unable to pay a balance I had from a treatment she provided because I had no income. I was sent to collections and did not find out for awhile because of my address change. Once employed again, I made arrangements and paid the debt off to the collection agency. I have started having severe complications, which include severe pain, from the aforementioned procedure and called to schedule an appointment. Even though I have paid my debt, Dr. Schwertner will no longer see me because I went to collections. I will say that the front office lady finally had a pleasant tone as though telling me I would have to find another doctor to help me, had just made her day! I have been in insurance and billing in the medical field for a very long time, I have never worked in a place that would turn a patient away because of money, especially when the debt had been paid!! I believe this to be very poor customer service, and shows that it is NOT her patients she cares about, its money and that is definetly not the kind of doctor I want treating me.

RICHARD E OTTO - familydr - Updated May 2026

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