I was the only customer in the salon but still my manicure was very rushed and not good. Nails were not polished and not filed straight.

I had a great gel manicure and they took the time to do the reverse French nail I wanted. Efficient and well priced.

Lovely place and very helpful. Came in with horrible nails and the girl gave me such a good advices. Huge selection of shellacs colours. Defo not a posh place but friendly and great service read more

This place is really dirty - avoid! I had a bad experience but gave them the benefit of the doubt: I got an infection 2/3 visits. They reuse tools on customers without disinfecting them. There is skin and general dirt around. Some of the technicians are not well trained and do painful things or cause damage. They are terrible environmentally too: so they don't have to wash out the pedicure chair they line the foot Bath with a plastic bag and make everyone wear disposable plastic slippers, it's so wasteful. Even when you make an appointment you have to wait around. Many of the staff don't listen to you /speak enough English to understand. Bad business (cash only) avoid! read more

If there was 3.5 stars, that would be what I'd choose. I really liked the girl that did my manicure, she was so quick and did a great job and I couldn't stop looking at my nails for the next few hours because I was so happy with the result. And that for just 10 pounds! Awesome. But then there are some negative points: 1. my friend was not as lucky with her treatment. The girl that did hers was slow and didn't really pay attention. She was more busy talking to her colleagues in a language neither me nor my friend understood and the result was not that great. 2. The studio looks a bit chaotic with too much stuff in it 3. I think they need a receptionist, since the phone was constantly ringing and they always had to stop the treatment to answer it. They do offer a lot of things all to do with beauty and it is a good price but you have to be lucky to get to the right person. read more

I went to this place after reading good reviews but was very disappointment and regret going , so DONT go unless there is no choice. This is CASH ONLY place , which is not mentioned anywhere outside or nobody mentioned until nails are done. After I finish the girl told me this is cashonly, since I am local I know where the cash machine is, which is next lane , so I told her ok I will go and get it, she asked me to keep an ID as security, why would I carry ID to nails parlour I did not have one, then she said if not keep you phone which is £1200, I finally kept my credit card as security to get the cash. HORRIBLE expirence, so tomorrow if things go wrong on my card card I know where to send the inquiry.If they dont trust their customer they should be open and transparent and put a big sign outside saying CASH only, which place takes only cash does not seem right as seem like they always do cash only. Wont go back. read more

I've persevered with this salon a few times and the actual application of the gel manicure is good. However, be prepared to wait every single appointment, regardless of if you make a booking or not. They are very disorganised, they take walkins all the time regardless of their bookings, and I have never once been seen on time. The last time I waited 45 minutes before leaving in disgust - and this was after I had phoned on the way there, confirming my appointment and the availability of the technician. A real shame, as the end result is good. It's just not worth the hassle to get there in the end. read more

The pedicure was fine but the shop is very unkempt. There was litter on the ground and they reused tools on different customers. Not a good value. read more

Fine job on my pedicure, the technicians were nice and quick but didn't mention it was cash only until after the service was complete, which was annoying. They immediately told me where to go for a cash machine so must be aware that not everyone carries cash, maybe post the policy or mention upfront? A little pricey (£23) given the fact that salon is not a very pleasant place (small, bare, cluttered with supplies). I'm also a little wary about the cleanliness, used to seeing tools treated and in packets or barbicide to indicate they are sterilised but the tools were all laid out on a cloth together. Will not go back. read more

I was given vouchers for my birthday with an unusually short expiry date of 12 weeks. I didn't notice until they had expired. I phoned the shop who said they would get back to me and didn't. I contacted them again and they would not honour the value of the vouchers less than 6 months after they had been paid for. Simple greed. read more

I Had shellac nails done (by the manager may i add) for a wedding and within a hour they had crinkled up as not been dried correctly.i had to have corrected on two occasions and had chipped nails for the wedding- to be questioned by staff "are you sure you even get them done here and "what time of day did you get them done" like i was a liar. On the 3rd visit back i asked for a refund or credit note in which the manager laughed in my face and offered £10 off my next visit? When i payed £24 for the treatment, i refused this as i wanted a refund for all the hassle i had been put threw. Not once was i apologised to for the inconvenience- I was eventually threatened out the shop by her vicious old husband who owns the business and told I'm not getting anything. Absolutely disgusting customer service. thieving COWBOYS. Who have no clue about nails just about taking peoples money. read more

Rich Nails - Day 2 of shellac. - Nail Salons Near Me - London, XGL

The quality of the manicure was okay enough that I would feel bad leaving a one star review. But unfortunately the overall experience was really unpleasant. Some of the staff were nice enough, but the man who did my nails was downright rude, to the point that I really couldn't believe I was paying him. He was extremely negative, very forceful with my hands to the point where it hurt, and constantly told me to 'keep still' etc. when I wasn't even moving. Really altogether unpleasant experience, I would not recommend. read more

I've been to this salon twice, now, and I was very pleased with both experiences. On the first occasion, I had a regular manicure and pedicure. On the second, a gel manicure and regular pedicure. The techs who worked on my nails were very thorough, speedy, and my nails looked flawless upon leaving the salon, and for several days thereafter. I was even impressed with how long the regular manicure lasted, and particularly since I wash my hands just about 800 times each day. Anyhow, I highly recommend this spot. Quality is great, speed is great, and the prices are more reasonable than the pricier spas in Chiswick. read more

normally i never writ a review for any shop in the Internet but today i think i should have a voice to argue about some reviews of Rich Nails. Firstly, this nails bar has a very reasonable prices so they are usually busy. I know that all their nails technicians there are trying to take their responsibilities to please their customers. e.g. 2 staffs do treatment at the same time for one client. Moreover, whenever you have any problems such as chipping on the nails or slipping the colour, they are happy to fix it for free. Sometimes, some treatments might take more time than expectation, that's y u have to wait but i think it's worth. I know this salon here for 4 years in Chiswick, and I'm always happy to come here to get my nails done. read more

I went Saturday for a simple manicure and I left very disappointed. The place is dirty and messy. After a very rusting cuticles work, 2 of my fingers were left bleeding (but there was no antiseptic available to clean the cuts). After 4 days the nail varnish (Essie) is still in place (not chipped) but the skin around my nails is very damaged and dry. Definitely not going back. read more

A good job on the nails but extremely poor customer service. I had booked earlier that afternoon, and when I came along it seemed a shock. The technicians were talking in their own language and it seemed as though they were deciding on who had to do my nails. I was told to sit down with a young guy who was clearly unhappy that he had to do my nails this late on in the day. He was muttering, tutting, rude, abrupt and unwelcoming. The shop was untidy and there was no mention that it was cash only. It was my first time here, and I didn't feel welcome at all. I shall be returning to my usual nail salon else where at least I get a 'Hello'. read more

I came in to get my nails removed full stop these were gel nails with shellac on top of. I them on arrival that I only wanted them take it off with a file and not the drill they told me that would be fine and to wait. I wait 20 minutes before being served where they told me they could only take my nails off with a drill so when I said I would go elsewhere they told me that it would be fine. After they started to remove my nails the manager came over and advised me heavily to use the drill instead. Even though I had expressed clearly that I didn't want to and had committed to the removal based on them not using the drill. Once I got my nails into such a bad state that I couldn't leave and go elsewhere they told me I would have to use the drill or go home with my nails as they were. As such I was in such a position where I had to use the drill on my house and I have never been so forced into a situation before. They were polite enough but lied to me to get me into a situation where I have to comply with what they wanted and not what I asked for read more

Having just moved to the area I've been looking for a new local nail salon. I've been having my nails done for almost 10 years so I wouldn't call myself a fussy newbie - but I know what I want and what to expect from a nail salon or two... I asked for acrylic infill with polish and paint toes - granted. One manicurist was going to paint my toes while the other was about to begin the process of my infill. The one lady came over with a plastic foot stool and demanded I turn my legs towards her so she could begin my toes ( I don't know if it's the language barrier that made her seem so rude or that she genuinely was that impolite). She started to paint my toes immediately - my issue here is she didn't use those foamy toe separators which to my knowledge every single nail salon uses those for your feet - I even use them at home! Needless to say my polish job was messy with there being transfer to the sides of my skin where my nails had contact - had she used a separator the polish would be even and neat; I don't know what's worse the fact that she second coated it so thickly to cover the first coat mess or that she got hold of a kitchen towel ripped a piece of it, twirled it up and inserted it in between the two toes that touched the sides. It gets worse - I see these two other customers walking around with tissue/kitchen towel swirled in between their toes?! I just cannot believe this is suppose to be a nail salon in Chiswick. I kept quiet and did not say anything. During the time I was watching my toes being painted this man was removing the nail polish from my finger nails. I showed him the shape I wanted and length; whilst the infill of acrylic went on fine, his shaping and filing was not great, I had to prompt him twice about them being filed at a slant, not straight and even. They looked odd and when I asked him to make them look the same - I'm pretty sure he got annoyed and continued to make a comment to his colleagues about me. Finally we got round to painting my nails - now I've picked my favourite colour of white which is quite a clean and bright choice. And clearly if your base is a mess then the white polish is going to exaggerate the mess underneath. When the polish went on it made apparent that firstly my old polish colour had not been cleaned off properly and worse had acrylic put over it. Secondly I know that first coats are never even but even with a second coat it was not applied evenly on top - so you can literally see the first coat underneath and then this second coat that was slapped on top and not spread evenly to cover the whole bed of the nail. Frankly a messy and rubbish job. Two fingers were so uneven, patchy and so bad - three times I made him remove the polish and re-apply it again to which the fourth he got it right - proving my point that he could apply it properly because in the end it did - the whole time he insisted there was just something wrong with the nail polish, but I kid you not I've given this to other nail salons to be used - the exact nail colour 4 times before and never had a problem - it's by the famous nail brand OPI and it was my own colour I took along, less than 4 months old. What upset me the most though is the tutting, sighing and blatant exchange of conversation about me amongst his colleagues when this happened - I know I don't speak his language but I'm not that stupid - especially when they are looking over at you with annoyed faces. I did make a point of showing another customer my disappointing paint job and seeking her opinion to which she agreed and I then asked for a manager who strolled over 10 minutes later after her very important conversation I presume with her colleague or shop owner who was not of her descent. Customers clearly do not take priority for this place. I told her my issue and she said 'I will clean it for you', she attempted it but it still looked shoddy. I asked her if it was acceptable but I got no response. I let my nails dry and when I got up to pay and leave I could not believe how three people raised themselves to ensure I was about to pay and not leave. Which brings me to the end of my review - they clearly knew I was unhappy about my time at the salon yet did nothing to make me feel like they could help me. They clearly thought I would walk out without paying hence the uncomfortable glances I got - I never saw this happen when another customer was leaving. They clearly have no regard for their customers - I felt un-welcomed, rushed and badly treated for suggesting something wasn't right. I cannot believe the use of tissue paper between your toes - but clearly they cannot be regarded as professional. 'Rich Nails' is not a rich experience in any way, a huge disappointment and epic fail of a nail salon, if there is anything rich about them is that they rip you off for bad nails. Majority of the women who walked out had shellac which seemed ok. I've been to many places in parts of London where you may experience low read more