The total lack of empathy at this place! If I could give this clinic no stars, I would. Not that…read morethey really care because obviously they're not going to change their ways. I scheduled an appointment with this clinic, showed up on time, filled out the necessary paper work, and guess what? They tell me I am out of network with my insurance. First off, I went on my health benefits website, my account, to find this clinic. It was one of the listed clinic. I even called my provider's phone number and asked for an IN NETWORK doctor. They gave me this clinic. I took 3 hours of work just to stop by here to see if I could get medication for my condition. Guess what? They don't care. What angers me is that they completely wasted my time there. What could have prevented this was to get the patient's card first before they come in. The person who checked my benefits told me straight up that they do not do that because when the idiots in the office were to write down the patient's card number, they sometimes get it incorrect. Uhm.....hello? Ask the patients to scan and email the information. Yes, I know most of your patients do not have that luxury but come on! It's the 21st century, I'm sure they can go to the library and do so. DON'T WASTE A PATIENTS TIME FOR YOUR INCOMPETENT STRUCTURE OF YOUR OFFICE! I lost 3 hours of work time because stupid people could not have asked a patient for their information. I filled out all the paper work and assessment and then they tell me that I was not able to do anything. I had to drive from Berkeley to this location and then back. Another patient told me that she had to always wait and had mistakes with her prescriptions as well from this place. What kind of clinic is this? Luckily my depression and anxiety is minor compared to others but what happens if I were to commit suicide? Would they be liable because they weren't able to see me? These are peoples' mental health they're dealing with and it doesn't seem like they care. We are just dollar signs for this clinic and the lack of professionalism is ridiculous. I still now do not have my medication because I wasted my time with them. Scheduling an appointment with a psychiatrist is hard because they are always booked up and by wasting my time, I'm out another week for my medication. I highly doubt the incompetent office staff will read this. This is my experience and I hope none of the people who are considering this place will go through the same experience as I did. Make sure they're in your network. Don't waste you precious time with them if you are not.

This office is in need of some serious help! The lobby wait…read moretimes vary but most of the time, you will wait! Once you actually get in to see the Dr., he doesn't look at you while you are talking to him and once you notice that you are basically talking to yourself, the visit is over. The Doctor doesn't listen to you at all, he just prescribes you some psychotic medication and asks you to come back to see him. If you are looking for a Doctor that cares, skip this place. All they are concerned about is head count! The receptionist is ghetto and very unprofessional. One visit, I came out of the office with the doctor and noticed that she had an infant child sitting in the window where patrons come up to sign in, ask questions or whatever. She went on to visit with her friends and the infant until someone came to the window for help and then she moved the baby to the side and asked if she could help the person...Geeeez!!! The office is in need of a Manager of some kind that can keep the ambiance and patients visits as peaceful as possible considering.....

I was here recently, the staff were okay... but they were awkward, and they kept misgendering me…read moreand using my dead name instead of the name I gave them. You can't cry because they'll just see you as a stray animal about to attack, they threaten to booty juice you as well, they lock you in a room after they stick a whole needle in your ass. They keep you away from the other patients because they think you're a threat to them. They take your strings out of your jacket/hoodie just be aware of that, they'll keep it in a locker with the rest of your belongings if you don't want them taken out. The care sucked, they'd make you attend groups and lie to you saying "it'll get you out faster" which is a total LIE, so you can't trust the staff, they think groups will help you get better when it won't. They don't get that though ... there's too many cameras in there too, I don't like how they have to watch your every move, you're in the csu before moving to willow rock, but that's for another story. The food sucked, it was cold, even when it came fresh from the cart, it was COLD and gross. The staff ate outside food in front of us, which sucked even harder, because it's unfair, they had their phones out in front of us while we couldn't have ours, they asked for our picture, and they wont stop until you agree to taking your picture so the staff can "know who you are" it's stupid bro. The beds also suck really bad, it gets cold at night and the blankets are very thin, even when you ask for more blankets it'll still be cold, the pillows are flat as fuck, excuse my language but it was, it made my back hurt bad and I kept waking up. They check on you every 15 minutes so remember that if you tryna do something because you snuck in contraband. I got away with it, they also aren't allowed in the patient rooms unless it's an emergency like you banged your head on the wall or something. You're welcome, you can't sneak in metal because they use metal detectors, you'd have to shove it up your ass if you wanna hurt yourself that bad gang anyway, you're welcome.

i was a patient here during september 2023, November 2023, and March 2024…read more My experiences here was alright. Not the best or the worst. There's just some rules that are somewhat inhumane, like you don't have any say of it. I feel like you can't cry there without getting threatened to be booty juiced. You also need to do group therapy forcefully, (well for me. every experiences are different.) or else you get talked into and things like that. There's this Counselor specifically, he was the worst. He gave all of us a pep talk that We needed to vent or else we will be depressed forever?? like who the hell says that in a psych ward like that? Anyways, there's lots of improvements to be done but otherwise, it's fine.

I pray this location gets shut down very soon amen…read more This clinic is not the best. The doctors harass the patience and it's not professional. The rooms did not get cleaned often some of the same dirt and spots have been there for 10 years. Patients get sicker and sicker because they schedule your appointment and cancel them the same day of the appointment and you never come back for your reschedule appointment because they reschedule it again

Not medical care, just a call center! And an incompetent one at that. I have never filed a state…read moreboard complaint before but I'm working on it. I started going to Lifelong several years ago. Dr. Jessica Furer was wonderful, just the best. Unfortunately she retired, and since then things have gone increasingly downhill. Dr. Furer was so good that you could overlook the occasional administrative screwups (not made by her). Now, it is nothing but problems. A constantly changing parade of doctors/NPs and woefully bad office staff/call center personnel. You can't even call the medical office directly and it seems they are forbidden to transfer you. They send "messages" and good luck getting any kind of response! It's like beating your head against a brick wall. First, I asked for a list of PCPs weeks ago so that I could choose one. No response. When I asked again they told me that my PCP was Dr. ____ [name redacted because she is not at fault]. However, she left months ago and they haven't updated their records!! Second, I had a telemedicine appointment with a part-time doctor there. We discussed medication (for a chronic illness) and agreed on one at a certain dosage. Then, the prescription was wrongly written TWICE and apparently he decided to change the dosage without discussing it with me? I'm on my 6th or 7th call in an attempt to get this straightened out. All I hear is "they're working on it" (how long can it take to type 25mg??) and "we'll send an urgent message" -- good luck with that!! Why is this important? I have other prescriptions to pick up at the pharmacy. I have increasingly severe mobility problems being addressed by an orthopedist and pain management doctor. This makes getting in and out of a car difficult and painful. Therefore, I group my errands into as few trips as possible. I have explained this to several call center personnel but they don't give the proverbial tinker's cuss -- just say that someone is "working" on your "urgent" problem but there cannot be any estimate of when it will be done. THIS IS NOT MEDICAL CARE!

Kay is the real deal. She helped me navigate a challenging moment in life when I was at a…read morecrossroads. I got a lot out of only a handful of sessions together--she was immediately helpful and never pressured me to engage in any sort of long term engagement, which I really appreciate. I have new tools I was able to put to immediate use, but more than that, her insightful questions and active listening helped me find the clarity I was seeking. I cannot recommend her enough. P.S. this was written by a real actual human :)

Kay helped me get over a recent onset of insomnia I was experiencing for about a month. Her…read moreapproach was amazing as she got to know me and the potential things that might of created this in order to develop a personal plan to help me get through it. I am so glad I trusted in her and would highly recommend! Thanks Kay!

Half of the people commenting are seriously misinformed. Many of the individuals being discussed…read moreare court-ordered patients or people who were released on the condition that they comply with treatment--often the alternative is jail time. As for claims about being "stripped naked and injected," that is simply not how it works. I've visited my nephew many times and have overheard these conversations firsthand. Injections are only administered when a patient repeatedly refuses to take the medication prescribed by their doctor and is decompensating. At that point, it becomes a matter of safety and stabilization so they can actually get better. My nephew has admitted himself voluntarily plenty of times. So to the staff who genuinely help--thank you. And to those who continue to spread misinformation, I truly hope you are never placed in a situation where you or someone you love is struggling with severe mental illness and needs this level of care. #seekhelp #mentalhealthmatters #getwellsoon

All the institution does is lock you up. And force you to…read moregive them your blood. Or injections when you have right to refuse medication. They confuse you like suggesting don't take showers when they should be telling you hot shower like how to get out. They said 3 a week is acceptable but I have to shower every day, Did everything they led me on They still wouldn't let me go. They do not let you leave to go to work. If you have money you only get to order out to limited places, (like card). So you supposed to save somehow and drain your funds to eat? ...Mediocre take-out rip offs - cause you're in here. Stingy with seconds. Do not order desserts at pizza places unless you know it's good like lava cakes. Their cookies/brownies not what they say. Got anxiety from Villa Fairmont. Can't be still. Got smell. Uncanny. Long time to go away. Held me too long. They do not let you leave to go to work. I have reasons to say they stole my hair. Put me through lice to get to it. Otherwise I wouldn't ask to cut.

I had a session with Rich a while back. I was struggling with depression, my past marriage and my…read morechildren not to mention PTSD. I couldn't sleep every night.Rich helped me see positive ways to look at both past and moving forward. He had recorded two different versions of sleep therapy as well as explained and pointed out things I need to improve in my life. Time to time, when I feel troubled or feel stuck, I reach out to Rich on the phone. Every time he has given me directions to how to approach things in life positively and made me understand with different real life examples to help me with my struggles and problems. I have never experienced anyone like Rich who is easy to talk to, makes his time to help me when I am down and low, very personal and professional at the same time. I recommend Rich to anyone wanting to better their lives and learn important factors in life that are often neglect and ignored. Rich teaches values, morals and ethics all in very simple steps. Thank you Rich for all your help and advice. You truly are one of the greatest person I have ever met in my life. Much appreciated it. Mia Henderson

Rich is amazing. Just off the phone with him after 4 hours, and he was so tired but talked to me…read moreuntil we got through everything I needed help with. This is my 4th year of working with him. I don't want to leave a long ass review, but just know he helped me in all aspects of my life from god, business, to personal relationships. - B

Excellent Services Very Professional And Caring…read more Always A Pleasure To Speak with My Dr. About My Health Care Needs..AMEN

Reading the reviews on here really validates how my son felt when he got off the phone with Dr…read moreDismond. When my son expressed the desire to go into graphic arts he asked him "what are you, a kid?" Proceeded to tell him he should be an electrician or plumber and not waste his time and money on college. He was rude and hostile from the beginning and anytime my son expressed himself he belittled him and basically told him he was wrong. He definitely thinks only his opinions have merit and really doesn't care about what the patient has to say. It was extremely disappointing. Waste of time and money. Avoid at all cost.

I can't thank Diane more. She is amazing. She gives the best advice I recommend her and her…read moreservices fully. She took time to read and get to know me . She is one of a kind ! She gave me hope and assurance for the future :)

I found Diane when I was in need of personal growth. I saw her ad on the Internet, as I did many…read moreothers. Diane answered my call on the first ring, whereas others never bothered calling back. I knew with my first call that Diane was sent to me. Diane is very intuitive and has an amazing gift. When I am trying to articulate something she is able to see her visions and help complete my thoughts. Diane's guidance is more than I hoped for. Diane is very straightforward with what is needed for your personal growth, she is very good at keeping you on track and not letting you go backwards. Diane was readily available to invite me to a much-needed one on one three day retreat. Diane's one on one zoom sessions are always 100% focused on you. The Weekly meditations do not come fast enough for me. I can honestly say Diane will forever be a part of my life. Thank you Diane.

These services are a scam. Since Seneca has been in my home things are worse than before. The…read moreamount of time these people take vacations blows my mind. I believe part of the reason these services are the way they are is because the connects are in between lapse and "time off".. having parent support services didn't happen for me. Never a stable person. My husband and I got no help. If you want an effective team to help meet the family and child I would look elsewhere.

I cannot say enough about Seneca family of agencies, my daughter goes to school. I one other sites…read more She has excelled so much. It's incredible and the staff are absolutely wonderful and they really care about the kids. The classes may be seven children in one class the whole school may have about 40 students Now this is the school that she goes to PathfiindersAcademy, and Union City. Absolutely amazing.. I really really appreciate them because my daughter was having a really really hard time with bullying getting her work done staying in class and not eloping and now she loves to go to school and always has positive things to say when she comes home. Altogether a wonderful agency.