You know the T-shirts that the staff wear that say "boring shirt, great service"? Last saturday those T shirts should have said "funny shirt, shitty service".
We're used to a MUCH better experience at Rhino. The food is fine, but it is the usual service that is wonderful. This saturday the usual chef/server wasn't working, this was someone new. He seemed to be expecting vast hordes that would descend and ravage the buffet, and he sounded verrrry put out if we asked him anything or asked him for service. We walked in and sat down (we've always been asked to pay after we've eaten) and after about 5 minutes we hear someone hollering...at us...and its the server standing at the cash machines yelling across the restaurant to us, insisting we should pay first. We obliged and asked him why there was a change from the usual brunch routine and he said that it was because it was so busy and there were so many people....I don't know how many beers he had drunk but there was only one other table of four people there...
It just got worse, the sliders were chucked across the table at us, no explanation, we tried flagging him down more than a few times to ask him what the sliders were and also to order tea and so on and he literally brushed us off. Something we ordered right after we sat down showed up at the end of the meal and when we finally flagged him down and managed to make him identify the sliders he looked concerned and asked if we were allergic. No, we're just not used to being treated like pigs having their feed slung at them, the usual staff are great about coming over and asking us how the food was, if we needed something AND telling us about what was in the sliders and other food, because we WANT to know. We don't just come to Rhino to get our bellies full, we come to Rhino to have a chill brunch experience served by staff that KNOW good food and good service.
He also asked us and everyone else if they had a reservation and if they didn't he directed them to the really uncomfortable bench seating...but when we left the table seating was fairly empty. And the chicken wings were...weird, it wasn't the usual piece that we call wings, it was literally the whole 3 piece chicken wing with joints and everything.
We usually tip, needless to say, we didn't this time, not the least because we PAID BEFORE WE ATE!! And this weekend, we started exploring other brunch options. read more