Yes, also known as Rheetech or Rheeliable (in Riverside)...
They used to have this great guy that worked for them, Chris, and he was the one who dealt with all of my screen orders and artwork uploads. Well through some falling out internally (it's a family business and drama happens) he was fired and now the only person you can deal with is this guy Brian who apparently doesn't care whether you've been a customer for almost 3 years or not.
I've spent thousands of dollars with this company and they've totally messed up my last few orders without any move to make me feel better about the situation. Sure they'll do it over, but how does that help when you got orders you have to fill the same day you suddenly realize the screens you thought were good are no good? I got my screens from the Riverside branch and they are just junk, whether they've used the wrong screen blocker or just incorrectly outputted the artwork they cannot get their act together anymore. I feel like they are on the steady decline down unless they make some drastic changes.
The Latest (and last) Problem:
My artwork (which was right on the computer) was output incorrectly to film and the screens for a 2 color print job came out mismatched (the 2 screens did not register together).
Their solution:
Telling me that I shouldn't have gone to the Riverside office and that I should have them ship my screens from LA instead (funny since I have always sent my artwork to the LA office and asked them to output it for me and give it to the Riverside branch). And that even though they charged me the additional fee for an oversized print, their Riverside branch is a bad place to get it done at. Are you serious?
Making my circumstance right is not charging me an extra 15 dollars to ship my screens from LA to my house, it's crediting me for the screens they've already messed up and doing it right the next time. But unfortunately customer service is no longer the prized commodity it once was. My screens get messed up and they tell me I shouldn't have gone to Riverside. What kind of answer is that? I guess the dad works in Riverside and poor guy might be too old for the job. Still a good place to buy ink and supplies, just don't trust your screens/artwork to them anymore. And forget the customer service, those days are long gone with this lot, they'll show you the door for getting upset or hang up on you for (I quote) "blabbing on".
I'm sorry Brian if my small scale business doesn't cut it for you to go the extra mile in making me happy. Yeah, we're just a small Christian based organization which gives half if not all of our profits to charity. Our bad.
A-class service for sure.
FAIL. read more