We ordered a coffee table from them that had to be special ordered. We've had it less than two…read moremonths and noticed that the molding on the side of it was peeling away, so we attempted to file a warranty claim. First of all, you can only make claims via a web form, which we did, and included a picture of the issue. They stated they take up to 48 hours to reply, and they pretty much did that to the minute. They basically accused us of physically damaging it, mind you that was off a single picture we sent, and then informed us we would have to pay for the repair. Didn't offer to send anybody to check it out, or even offered to allow us to take her to the store for an assessment, they basically just tried to put the blame on us, when we did nothing to cause the damage. I've used other stores such as Bob's discount furniture, and when we had a warranty issue, they sent someone to our house, to not only verify the issue, but also make the repair. I could've purchased this table elsewhere, and based on this, I will in the future because they refused to stand behind the products they sell.

Bought a couch from them and they said i have 5 days to let them know id anythings wrong so they…read morecould fix it, they dropped the couch off and and it was assembled incorrectly. I emailed the store directly, emailed the business email, called the store, called the support number, and no reply/straight to voicemail everytime. My couch is still assembled inccorectly. EDIT: ( A REPLY TO THEIR COMMENT ) i did open a case, i did use the exact contact info you replied with, and i never recieved any email back. Dont act like you're some helpful company if you aren't going to help, its outrageous how friendly you guys act to make the customer seem like the bad guy. You sell furniture and once its sold you don't care, and your other reviews reflect that.

Good quality mattress for great price. Friendly staff. I would recommend and return to purchase…read moreagain

I purchased six pieces of furniture from this store, and three of them came with problems -- a…read morecracked panel, a misaligned joint, and a torn couch seam within just days of delivery. When I reached out to the salesperson who handled my order, he was dismissive, made false assumptions about the cause, and refused to escalate the issue to a manager. Before my purchase, he even tried to talk me out of applying for the store's Synchrony financing, telling me I'd "need really good credit." I applied anyway and was approved for $8,000 on the spot -- which says a lot about both my credit and his professionalism. The quality control and customer service here are equally disappointing. I've filed complaints with the Arizona Attorney General's Consumer Protection Division and Synchrony Bank for the defective merchandise and lack of accountability. Future customers: document everything, because you might need it.

We wandered around here looking at furniture on a sunny fall day. The salesperson was friendly and…read moreanswered questions without being over-bearing. We were really more window shopping than seriously looking, so that was appreciated (being allowed to wander without pressure to purchase). The prices are quite good and it seems if you like a style and there's some nicks and dings, they will discount if not already discounted and there's usually another set or two of the same item or similar style with different color or texture in their warehouse or back of the store. It's always worth asking. Overall, we had a good experience here and saw a nice, though not very extensive selection of furniture that were used previously in their showroom for rental furniture or actually used in offices and homes where their rental furniture is used to furnish those apartments, houses, or offices. A good place to get a few key pieces of furniture for less than full retail if you don't need the top designer brand. There's brand new and gently used items here.

I was warmly greeted by Stan Gibbs this Friday morning. He explained their concept (rental vs…read moregently used). Their showroom was set up appealing to the eye. He walked me through their packages. Initially, I was there to inquire about the $999.99 12 Pieces, 3 Rooms Furniture package. I ended up walking out just under $900 with a sofa, chair, table lamp, 2 end tables, coffee table, tv console and a decorative bowl to accent the group! They have decorative wall artwork - all very reasonably priced $39 or under. This place is a gem - accidentally stumbled upon it! They are delivery to me after 5pm (I don't have to take vacation hours to get off work). They honor active duty military/veterans (which I am one) with 10% off discount! I will be back guaranteed!

This a very cool store with an eclectic collection of items. We found a small credenza that we…read morelove. If you are looking for something specific or unique, they are bound to have it! Definitely recommend a visit!

Have had this saved on my "vintage/furniture" bookmarks list and was excited to be able to check…read morethis place out! They have really cool vintage furniture and some clothes too, lots of Jean jackets. It's pretty big too. Would love to get some more decor for my home and my husband and I like the vintage look so we will be back! Awesome place, things liked to be reasonably priced too.

We moved to the area from across the country on Friday. Walked in on Saturday late afternoon and…read morewalked out with a couch set for delivery by 7pm. It came an hour later. Incredible service and knowledge. They came recommended by a friend who got her couch from them 6 years ago. My husband is in media sales and deals with business all the time. We got out to the car and he said "that's how you run a business and treat your clients." Needless to say, so happy to have some furniture in our new apartment so quickly!

I have so much to say about my experience with Best Deal Furniture! I went to a total of 9…read morefurniture stores across the valley looking for the perfect couch. Best Deal Furniture was my 7th stop, and that's where I met Albert. I told him what I was looking for, but he could tell I still wasn't sure. He ENCOURAGED me to keep looking and said when I found the one I loved, to come back and he'd help me get it. That's exactly what I did! A week later, I returned--Albert remembered me and helped me get the couch of my dreams, warranty included. Plus, they offered free delivery, which was a huge bonus! To be honest, I was a little nervous since it's a small business and I wasn't 100% sure the couch I wanted would be the same one delivered. But it was! They called the day before to confirm the delivery window, and the next day, they showed up and set everything up with ease. I can't thank the team ENOUGH. I put so much time and effort into finding the right couch, and I'm so glad I chose this place. If you're looking for a couch--or any furniture--I IMPLORE you to visit this store. 5 out of 5 stars, no doubt. I'll definitely be back for anything else I need!

Tony was awesome as he took the time to show me the stores merchandise and explained sale items as…read morethe store !!! The furniture is sturdy and great quality! The location is near all other housing good stores such as IKEA. There's plenty of parking onsite. Bring a truck because everything is like 60% off and more. Too bad I was only looking and need a desk since mine broke after many years of utilizing, otherwise, I wouldn't have been able to leave the store from all of my "oooo", "ahhhh" , "this would be nice in my living", etc. Stop in and tell Tony that I sent ya

I'm assuming they closed during the pandemic...hubby and I were just sitting here thinking about…read morefurniture I just said ...too bad Casa Decor isn't here because I would say it's time to go and look at furniture...we used to to about once every 4 to 5 weeks and spend at least an hour there...miss that place so much you could not walk out of there without buying something...and I need another coffee cup...PLEASE...PLEASE...COME BACK.

This was a GREAT FIND! 10% off everything store wide, and they get deliveries daily…read more Very helpful, zero pressure sales associates! Paula was our favorite. $70 flat fee for delivery no matter the size of your purchase!

Worth a look! I've…read morebeen intrigued by the name and finally had a chance to stop in. Nothing fit my needs but the place was clean and everything looked decent quality. They had some interesting items as well as more basic. The pop art car bar was tempting but I don't have a spot for it. Easy parking.

Cutest and best furniture shop in Arizona. If you're looking for something different then this is…read morewhere you go! We purchased two big lights from here and they are so unique! We get compliments on them all the time. I highly recommend this place when it's time for a remodel!!

I am leaving a review based on the customer service only as we didn't make a purchase yet…read more When we walked into the store we were greeted by a gentleman who was very friendly. He said hi and welcome in. He gave us a few mins before asking if we need anything which I like A LOT. He then showed us a few things based on the info we gave him. He was very informative and knew the products in the store well. We also had a very kind lady help us as well. She also knew her stuff and was very helpful. She took time to listen to my design ideas and offered great suggestions. At no time did we feel any pressure to purchase anything. We'll be returning to this location. I unfortunately don't remember anyone's names. We were in on Saturday 6/26 around 1pm.

I was finally able to shop through the store with my attempts in the past with their limited…read morebusiness hours. If you haven't experienced this store, this is very close to a pottery barn or crate & barrel type, but with higher prices. I was greeted by a nice lady who shared anything with a red slash that is 40% off, which matched up to their upcoming plans to move their store to Arcadia area. But sadly, I was only greeted as I was halfway through the store, rather than first impressions. Admittedly, that's something that the bigger box stores have in place, just a friendly, warm greeting as you walk in. Lots of smelly items like scents and candles, along with decorating pieces, some furniture, and wall pictures.

At the end of our shopping day, we decided to go to happy hour nearby and while driving through the…read moreplaza it caught my eye. Decided to stop off and browse what I would call a "multi-faceted" boutique shop that specializes in a variety of things ranging from fun trinket items to furniture and clothes. Overall they have a great selection of what I like to call personalized items. If you're looking to give someone a gift that is unique and not what I call "plain jane" or something with a personal touch that you don't find in your everyday store, then this may be the stop for you. I was actually surprised to find that they have a wide selection of furniture that not only was in stock but also could be ordered and as I was told to be custom if needed. The price point for a lot of the items I was not fully embracing but I did again spend the entire day to look into multiple stores for a variety of household items ranging from tables chairs and love seats A few other similar businesses are nearby such as the Potato Barn which recently moved on the opposite end of the plaza along with a series of other stores in the vicinity like World Market, or stops in the Chandler Pavillions. I would recommend taking a stop through because of the unique style and taste may be something you're looking for when it comes to that special gift or idea but be prepared to open your wallet. Similar items in the store I've seen online or at other places significantly lower but can't knock it if it fits your shopping style and clearly their is a trend/demand for it. Staff was nice and friendly and able to help out. I will come in a bit more to see