I see very positive reviews for RGR on Google, but that simply was not my experience, so potential buyers should be wary and do their homework. I 100% would not recommend RGR based on my experience with them. From the day I moved into my condo, it was difficult to get information from RGR. From getting paperwork to set up my online portal, to giving my car information for the parking lot, the first week of dealing with RGR was stressful. Lisa Beck was very kind, as was Mitch Johannsen, throughout my time owning a unit, but beyond that, I felt very belittled and ignored overall. Upon moving in 2 years ago, I noticed and reported a major structural (and aesthetic) concern, and was pushed aside for a year and a half before the situation was actually looked at by the association. Even after a major loan was taken out for necessary repairs and upkeep to the building and grounds, the deck repairs STILL have not been accounted for which is extremely frustrating and borderline dangerous. Especially considering those costs will be assessed back to unit owners (a separate issue that I simply felt "out-lawyered" on), RGR should be more up front about the costs associated with loans and projects outside of the major loan that is already accounted for.
Requesting documents and getting recommendations for approved vendors was incredibly difficult. I chose to hire an amazing contractor, recommended to me by Lisa Beck at RGR, to replace my HVAC unit. She said they have done stellar work at my condo association and they came highly recommended. After the work was completed, however, I was promptly emailed by the property manager and told not to hire them again despite their amazing work AND despite the recommendation coming directly from RGR themselves. The email I received was accusatory at best when I was simply following recommendations from the management company to remedy a completely broken cooling system during a record heat wave. When I requested a meeting to discuss being allowed to continue to hire the contractor, I was ignored. How a property management company can tell me who I can and cannot hire for maintenance done inside my specific unit is beyond me, so being ignored for a follow up meeting was incredibly frustrating. Even requesting the documents necessary to close on the sale of my condo was difficult. RGR employees responded to my document request asking for additional information, but not enough information to actually complete my request in a timely manner.
I will admit that while I attended every meeting (budget or otherwise), many unit owners did not. However, when unit owners came together requesting a meeting with RGR, we were repeatedly ignored despite it being stated in our condo docs that we were allowed to request meetings and have those requests reasonably considered. I am beyond lucky and thankful to not be involved with RGR any longer, and RGR has put a sour taste in my mouth in terms of working with property management companies in the future. I highly recommend anyone buying a condo unit to double check with people who already live in the building about how RGR responds to them, personally, and deals with their requests. read more