They did an excellent job job sanding , refinishing and putting in a stair landing floor. He wanted…read moreto not sand the foyer floor. He wanted to just lightly sand and put a gel finish.. I explained I can't do that because it is a high traffic area and because of my large dog would have it dug up in no time.I already had a contract for him to sand all floors and refinish. He wanted to rush it and move on to the next job. I told him that isn't what I want. He sent his son to sand the next day. It sanded well then his son deliberately stained it badly. dark spots all over and his daughter let her sneaker prints deliberately in 2 spots.I was very polite and did not say a word. I just wanted them out of my house.Not to mention he talked about other clients terrible, that should have been my first clue. It is a shame that they tried their hardest to ruin a 107 year old floor. I called another company and they did a beautiful job repairing the floor.

John and his team are amazing! We had two rooms stained gray and we could not be any happier each…read moretime we look at them! Everyone who has seen our new floors is now considering doing the same to their houses. The entire team was extremely friendly and left no mess at all. We will definitely go to them again in the future!

We just did a major kitchen renovation which also involved new flooring throughout our first floor…read more Empire handled everything! The porcelain tile flooring install, wall demo and construction, electrical, plumbing, cabinetry, countertops, tile backsplash, and painting. I can't express how much we adore our kitchen and how wonderful they were to work with. Aaron, our designer was awesome! He listened to what I wanted, had great suggestions and we ended up with the kitchen of our dreams. The contractors were extremely professional and meticulous! Their attention to detail was astounding. I would recommend Empire to anyone!

We recently did a complete kitchen renovation and wanted to find the best quality and value…read more Empire Granite provided personalized and flawless service every step of the way. I found exactly the right piece of granite. Rachel has a great eye and helped me feel comfortable with the piece I selected. There was no pressure to order. We were impressed with the whole process and the employees from Rachel to Rob to Travis and Gary, who installed our three pieces of granite right on time. Each was a consummate professional. Thank you, Empire Granite!

Amazing experience from start to finish! Our new floors look absolutely beautiful, and the…read moreattention to detail was outstanding. Highly recommend this company to anyone looking for quality flooring and great service!

Excellent work and so easy to work with them. They were fast, efficient and professional. Our new…read morecounter tops and backsplash came out great. We are so very happy with the results. Thank you Emily, Zach and Scott job well done. We highly recommend this team if you're looking for exceptional results at a fair and reasonable cost....

At first, it appeared everyone was working towards my 8K project in good faith. My wife wanted…read morequartz countertops. However, this company showed its true colors when it first demanded a 50% deposit before anything was even measured (on everything including the extras). We are dealing with countertops here people, and even the Representative of the company sent out (Stone Services?) that does the actual measurement said that at least 10% of the jobs have to be declined because of the countertops not being leveled enough. Now, answer me this: why would anyone in the position of President, who should understand the above, begin buying the "extras" before the job is even measured and cleared to proceed? No one with good business sense would do that. That sounds like a highly inexperienced President to me. Though Emily was nice and at first claimed she was going to try and send our faucet back, she then made the excuse that she couldn't. So we ended up only getting a 50% refund from the money deposited for the new faucet setup. Now imagine if she had gone out and bought the sink before the job was even measured? Bottom line here people is that this President, though seemingly nice and cordial, is highly inexperienced resulting in the following. Everyone knows that certain business losses are already priced in to yearly budgets going forward, etc. Because she failed to waive the loss on the faucet (about $120), which we all know is already calculated into prices as business losses, this company (once I level my cabinets) will never get the $8,000.00 job it would have gotten. Is that an intelligent business decision? I would be curious to get the opinion of her Boss and Supervisor; perhaps the CEO of the Company. Their loss; not mine. And because I could see where this could have gone even more horribly wrong (like her trying to not refund half the cost of the sink if she had gone out prematurely and obtained it), I would never recommend this business to anyone. I have no animosity towards this person; but believe there is much for her to learn; and would avoid the business at all costs.

Working with Pete and the crew was outstanding. Chris takes your stone and goes over your layout…read morewith you and gives you the best look for your job. The quality is top notch and very customer service based.

Prior to ordering a slab, I specifically asked if I would get a 100% refund for the price of it if…read moreI changed my mind, for any reason. I willingly paid for the measuring consult, but when I cancel the slab order, I was hit with a $980 restocking fee. This was never mentioned when I initially inquired about the refund, in the event I changed my mind, once again, for any reason. This is not a trustworthy company, they are the only ones in the area that charge a restocking fee. All of the other slab companies have told me that they just keep the slab, and are confident they will resell it. Apparently Italian marble likes to double dip as I'm sure they turned around and resold the slab and immediately made a $980 profit on it. Stay far away from them. The Granite Shop in Wheatfield is a great place to get slabs. Check them out instead of this ripoff place.

I called DSL and set up an appointment about an apartment unit that needed re-wiring. I was very…read moreclear about this on the phone. I also called the day before to confirm our appointment time. They were on time for the appointment, but that was the only positive thing about my experience. After showing them the job, they looked confused. Apparently they thought they were going to an appointment to change a bathroom fan. Their behavior did not inspire any sort of confidence and it was apparent that they didn't want the job. I have had better luck with other companies.

The Best! I called on a Saturday, Daniel was at my home the very next morning. He assessed and…read morefixed my issue in less than a 1/2 hour and didn't over charge me. I highly recommend this company to take care of all your electrical needs

We have used this company for years and they are one of the best! They are quick yet every time…read morethey get more stains and smells on than any other carpet cleaner our company has used! I highly recommend them!

Set ip an appointment on Monday for work to be done on Tuesday. They arrived on time. Cleaned three…read morerooms and a hallway. Nice job well done.

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value…read moreI found Queen City Restoration by doing a local Google search for hard wood restoration. After reading their reviews, and checking out their work on Instagram, I decided to request a quote. The price was so reasonable that I didn't actually quote with anyone else. We got scheduled, and Brendan was very patient & polite answering all of my emails, texts & phone calls with questions about preparation, after care, timeline, etc. (And I had A LOT of questions!) When the day came for him to arrive, he showed up right on time. He was very friendly & knowledgable. Right away he explained what type of floor we had, the grain, even how they cut the tree to make it. We could tell right away that he knows his craft and that we were in good hands. He was right on time with everything else too - like when he said he would have the color samples laid down so we could come back to pick one, and when we could come check out the finished product. We went from light to dark - something Brendan was excited about doing. And oh my gosh... our floors are GORGEOUS. I can't stop walking around the house looking at them. He did a phenomenal job! We couldn't be happier. I will definitely recommend Brendan & Queen City Restoration to anyone looking to refinish their hardwood floors. (I posted 1 before & after pic on IG and already had 4 people asking about them.) I took a chance on a company I didn't know and I'm SO glad I did. Thank you Brendan!!

We had most of our floors done by Brendan and Tony. They do such a beautiful job. These guys are…read moreprofessional, detailed and friendly. The price is reasonable. We would highly recommend Queen City.